Very nice and easy shop online.
Very nice and easy shop online.
We will order more in the future.
30 October 2022
Unprompted review
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Company details
About PEPPERCORN
Written by the company
Peppercorn designer modetøj til kvinder og vi har fokus på dig! Vi vælger med omhu de vigtigste trends og forvandler dem til håndgribelige, bæredygtige designs, som kan inspirere dig. Inspireret af femininitet og en afslappet boho-vibe skaber vi tidløse, must-have styles i høj kvalitet med god pasform.
Easy to wear - Easy to style.
It's all about you.
Contact info
Nygade 111, 7430, Ikast, Denmark
- +45 28354031
- customerservice@peppercorn.dk
- peppercorn.dk
2.4
Poor
61 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I can't believe how bad their customer…
I can't believe how bad their customer service is. I bought a shirt and ten minutes later I cancelled the order via my confirmation email, having realised I got the wrong one, which is an EU consumer right.
No response so I emailed the next day. No response until Monday morning when I got told that the shipment had been processed but they'd try and stop it.
The parcel had been sent. Props on speedy shipping but they obviously had no communication between their customer service team and their packing team and have no system set up for process cancellations.
I was told I could only get a cancellation refund once I'd refused the parcel (in Ireland) and had to wait until it got back to Denmark.
I again tried to explain that I cancelled my order and did everything in my power to avoid this situation from happening, both for their business and myself as a customer.
After non responsive emails and asking for a refund, I eventually got one MINUS €12 postage charges.
No response after bringing this to their attention and asking to speak to a manager.
This order has now been refused in Ireland, is on its way back to Denmark and they've basically stolen money from me and are refusing to answer.
It's not just bad service, stealing money off customers brings this retail experience to a whole new level.
14 July 2021
Unprompted review
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