I have been renting cars with Pepecar several times. I have never experienced any problems. Also the insurance works as it should. I once had a broken window when returning the car... In a few days, e... See more
Company replied
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The booking was easy and fast, but I had to call to discover how to book a children seat, since it's not explained on the website. Actually some operators allow to book extras on pepcar directly but o... See more
Company replied
Web Rápida, información clara y transparente, sin complicaciones. Great site, transparent and crystal clear. NEW: it was not as transparent as I thought, the security conditions are hidden, so the p... See more
Company replied
Good car, friendly and helpful staff, both when picking up and returning. Thank you very much.
Company replied
Company details
Written by the company
Pepecar.com es una página web de alquiler de coches sin conductor, con sede en Madrid, perteneciente al grupo Salvador Caetano. Nuestro buscador ofrece vehículos de alquiler a nivel nacional e internacional con una amplia variedad de destinos en ciudades, costas e islas, en todo tipo de localizaciones como aeropuertos, estaciones de tren y centro de ciudad. Además, nuestros proveedores ofrecen todo tipo de vehículos, por lo que estamos seguros de que, sean cuales sean tus necesidades, el coche de alquiler perfecto para tu viaje, lo encontrarás en pepecar.com, y siempre al mejor precio.
Written by the company
Contact info
3.9
Great
4K reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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Clickrent cobra mas por entrega after…
Clickrent cobra mas por entrega after hours y pepecar no me habia informado de nada.
9 April 2026
Unprompted review
Reply from Pepecar
Hola, Joana. Gracias por tu comentario. Lamento que hayas tenido una mala experiencia con nosotros. Puedes iniciar una incidencia o reclamación a través de "Gestionar Reserva" (https://coches.pepecar.com/manage?preflang=ES). Una vez se abra la incidencia mis compañeros de atención al cliente se pondrán en contacto contigo. Gracias. Un saludo.
Reply from Pepecar
¡Hola Adrian! Gracias por compartir tu experiencia. Un saludo.
No issues to cancel a reservation on time
I made a reservation but had to cancel it, did it on time. Had no issues
30 January 2025
Reply from Pepecar
Muchas gracias Lucy por tu comentario. ¡Un saludo!
Excellent constumer support
The customer service was excellent when I ran into a couple unexpected issues
17 July 2025
Reply from Pepecar
Thank you for your comment!
Frustrating lack of customer service
I have been renting through PepeCar more than 180 days in the last year. I appreciate the website is quite intuitive. However, during my last rental a bus from local company bumped into the car causing some damages and since then it has been hell. The company i rented tha car with (recordgo) took the full deposit (1,200 euros) alrhough the damage was probably 300 euros) and told me to talk to PepeCar. I wrote several emails, to the local bus company that agreed with its part, to recordgo that again forwards me to PepeCar and to PepeCar that after 2 weeks , replies and tells me that I need to deal with Recordgo..
1 July 2025
Unprompted review
Pick up location is different from what…
Pick up location is different from what you see before you click "pay"
23 June 2025
Reply from Pepecar
Hello. Thank you very much for your comment. I am very sorry that you had a bad experience with us. At Pepecar we are a comparator and we work with many different car rental agencies. If you would like us to review your case, please start an incident through “Manage Booking” on our website or call us on our free customer service number: 916 350 317. Again, I am very sorry for any inconvenience this may have caused you. Best regards.
Easy and pleasant car hire experience
Good car, friendly and helpful staff, both when picking up and returning. Thank you very much.
12 October 2024
Reply from Pepecar
Hello, Melissa. Thanks!
Reply from Pepecar
Hi, Juan. Thanks!
Very easy to book the car and great…
Very easy to book the car and great prices!
10 September 2024
Unprompted review
Reply from Pepecar
Hi, Gabriela! Thanks!
Very good experience!
I have been renting cars with Pepecar several times. I have never experienced any problems. Also the insurance works as it should. I once had a broken window when returning the car... In a few days, everything had been paid back to me.
27 July 2024
Reply from Pepecar
Thank you so much Nele!
Reply from Pepecar
Thank you so much Ana for your coment.
Reply from Pepecar
¡Hola, Andrés! Muchas gracias por compartir tu opinión. ¡Un saludo!
Bad experience
When I completed the booking I pay for an Casco insurance ,but on the desk when I pick up the car they told me this insurance is invalid , needs to be an Spanish insurance red company ,so I have to pay extra 300 Eur for the insurance
15 June 2024
Reply from Pepecar
Hello Elena. Thank you for your comment. On our website you can book your rental car with two types of insurance: basic compulsory insurance, always included in the car rental price, or premium coverage. Our premium cover is an excess refund insurance, which guarantees the return of the excess in the event of damage or theft, but does not exempt you from paying a deposit. This deposit is stipulated, in each case, by each partner and will be refunded upon delivery of the vehicle. You can find all this information in the terms and conditions of each offer on our website.
Under no circumstances may the car hire agency require you to take out extra insurance for the collection of the vehicle. We would like to investigate what happened at our partner's office with more details. Please contact us privately with your contact details and reservation number. Thank you again. Best regards.
Reply from Pepecar
Muchas gracias Dani por compartir tu opinión. Un saludo.
Reply from Pepecar
Thank you so much Juan!
Unprofessional provider- record go. do not use them
we could not rent because the provider- "Record Go"asked us to reserve 1200 euro on the card or get insurance of 35 euro / day. Totally unprofessional. If you want us to get insurance, why you booked our reservation with basic insurance package ? Do not use the provider "Record go". I was not able to cancel because this information was given on the date and hour of picking the car.
22 May 2024
Reply from Pepecar
Hello, Vaneet. We are sorry to hear that you had a bad experience. At Pepecar we are a car hire comparator and we work with many different car rental agencies. All car offers from our partners are made with basic third party insurance with deposit and associated excess. The exact amount of the deposit is different for each partner. This information is stated in Terms and conditions of each offer, the booking process and confirmation email. If you would want us to review your case, you can initiate an incident through 'Manage Booking' on our website or call us on our toll free number:+34 916 350 317. Best regards.
The booking was easy and fast
The booking was easy and fast, but I had to call to discover how to book a children seat, since it's not explained on the website. Actually some operators allow to book extras on pepcar directly but other, the cheapest, don't.
20 May 2024
Unprompted review
Reply from Pepecar
Hi, Filipa. Thank you for sharing your experience and your feedback. We will look into it. Best regards!
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