Exceptional service. Good quality products, but since this is a reseller, you can find those elsewhere too. The quality of the service and client-oriented approach is exceptional and this for more o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Happy with the speedy delivery. Order received in good condition within one day. Will use Penworld again.
Company replied
This was my third or fourth order from them — perfect every time, they never let me down, especially when you need a gift quickly. Arrives next day using bpost (so no need to stress about delivery and... See more
Amazing customer experience for e-commerce. I bought a simple, inexpensive bottle of ink as a first time client. I received the package the next day before 16hs, well wrapped in a high quality little... See more
Company details
Written by the company
Penworld is de specialist in luxe schrijfwaren. Officieel verdeler Montblanc, S.T. Dupont, Cross, Waterman, Caran d'Ache... Bestellingen voor 16 uur worden de volgende dag geleverd. Met verschillende Bezoek ook onze winkel in Antwerpen.
Contact info
Paardenmarkt 112, 2000, Antwerpen, Belgium
- +3235001230
- info@penworld.be
- penworld.be
4.9
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Personal touch warmly appreciated
Apart from receiving my product directly on time and in perfect condition, I also received a handwritten thank you note and some candy. Clearly a company that knows how to treat their clients. Thank you!
3 January 2026
Love for the details
The product arrived the very next day as promised, nicely packed and with a nice and surprising hand-writed note that gave the whole product a very warm and close vibe.
Highly recommend it
25 December 2025
Very positive & professional
Very positive and responsive if you addressed your concern regarding your order. I blindly recommend this store and its webshop! Thank you for this nice attention with the Napolon candy and the compliments signed by your collaborator :-)!
20 December 2025
Excellent service
20 December 2025
Very satisfied
Very satisfied! Fast delivery, gift wrapping, personal touch (handwritten message and sweetie).
14 December 2025
Reliable store with quality items
Reliable online store with solid products true to their description. I had a custom engraving done and that was as expected as well. No experience with online customer service yet as the order was perfectly fulfilled. If you see something you like I wouldn't hesitate purchasing here.
7 June 2025
Fast service with a personal touch.
14 December 2025
De levering was super
De levering was snel , correct en de levering door B post is super. Ze geven het pakje tenminste nog af, terwijl ik het bij anderen vaak in mijn tuin moet gaan zoeken.
11 December 2025
Fast and kind!
I left a message with my order. The pen world did take the message seriously, pack the item nicely and deliver the parcel quickly! Thank you for your service!
4 December 2025
Perfect products and service
The order arrived beautifully packed! It was like a Xmas day already:) Personal note also made me smile. Products are high quality.
Perfect order. Thank you. I will be back for more!
10 December 2025
Excellent customer service
Excellent customer service, and my pen arrived very quickly.
6 December 2025
Fast and kind service, competitive prices
Fast and kind service. Great prices and easy to use website
7 December 2025
Great experience in online environment…
Great experience in online environment and a great and fast personalised service in delivery.
5 December 2025
Pleased with the purchase
Pleased with the purchase and the process. Correct delivery and packed in lovely present paper.
4 December 2025
It's always a joy to purchase from Penworld
I love purchasing from Penworld not only because of the beautiful items they sell, but also for the swift delivery and for the Napoleon lemon cadies and the hand-written note which come with the item.
30 November 2025
Good experience
Everything was good, can’t say anything was bad. Good service, delivered fast, well done !
27 November 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.