Chose Pensionworks as their transparent pricing and speedy communication made me feel confident they would be able to review my db pension. However, following two weeks of to and fro with paperwork th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From initial contact to completing my pension transfer, the Pension Works team looked after me at every step along the way. Alastair's advice was really well considered, looking at all my financial an... See more
Company replied
Alastair Milner provided a very professional service from start to finish. Extremely knowledgeable, undertook a detailed fact find and fully understood what I was trying to achieve. Provide sound, cle... See more
Company replied
Dealing with Andrew Murphy, very professional with a lovely friendly manner that immediately puts you at ease. Very knowledgeable and nothing was too much trouble. Worked to a tight deadline for a... See more
Company replied
Company details
Information provided by various external sources
At Pension Works, it's our job to make sure your pension is working hard and helping to deliver the comfortable retirement you deserve. Many people approach retirement with little idea of how much their retirement fund is worth, whether the pension has been performing well or how to access their money. Whether you're an experienced investor or this is the first time you've thought about your retirement our friendly and professional team of pension experts are here to deliver advice that's always in your best financial interests.
Gold Standard Award
Written by the company
- We've been awarded Pension Transfer Gold Standard by the Personal Finance Society.
- The Gold Standard is a voluntary code of good practice for Safeguarded and Defined Benefit Pension Transfer advice, based around a set of principles so consumers can be more confident they are dealing with a firm that is going above and beyond when giving financial advice and a personal recommendation as to whether to transfer their pension.
Our Guarantee
Expert pension advice, that's always in your best interests
Contact info
Booths Park 5, WA16 8GS, Knutsford, United Kingdom
- 0808 164 2664
- info@pensionworks.co.uk
- pensionworks.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional and responsive
Very professional and responsive. Technically very sound.
Overall a very good service that delivered as promised.

Reply from Pension Works
I dealt with Pension Works to have a…
I dealt with Pension Works to have a defined benefit pension transferred and found the whole experience very efficient. There was a lot of questions asked but I found them very helpful and knowledgeable and was not put under pressure any time.Alastair Milner was very professional and I was kept up to date at all times and the staff answering the telephones were also efficient and knowledgable. I would recommend Pension Works to any one.

Reply from Pension Works
WORLD CLASS SERVICE
I came across PW when I gave them a near impossible deadline to Transfer my DB Pension. Not difficult to believe they did it. Exceptional services from all the people I came across. Karl, James, Louise, Luke and Daniel. I have had to call upon them again and Daniel has been astonishing. When you have these people and Daniel in particular in your corner you feel you could move mountains. Best thing you can do is stop reading my drivel and phone them NOW. You would be mad not to have Pension Works in your life. Well done guys. MAS.

Reply from Pension Works
Professional approach
Professional approach with all options clearly detailed.

Reply from Pension Works
Excellent Advice
Pension Wise, in particular Alastair Milner have been very professional. Alastair is very clear with excellent communication skills in explaining complex issues.
Thank you Alastair in helping me achieve the best outcome for myself.
Best regards, Marcelle

Reply from Pension Works
Pension Works were very efficient
Pension Works were very efficient, had clear procedures and were always professional.

Reply from Pension Works
Highly professional and very efficient
Excellent service with professional trustworthy advice regarding my final salary pension scheme transfer. Alistair was extremely helpful throughout the whole process.

Reply from Pension Works
Clarity and professionalism
I had the pleasure of working with Alastair as my adviser throughout a complex procedure, and I would like to express my utmost satisfaction with his professional competence and wealth of experience.
Alastair demonstrated a thorough understanding of every stage of the procedure, guiding me with precision and clarity. His approach was marked by a commitment to ensuring my comprehension before progressing to subsequent stages, fostering a seamless and comprehensible experience.

Reply from Pension Works
Totally professional in every aspect of…
Totally professional in every aspect of the service, from the initial contact to the final advice. All advice clear and easy to understand.

Reply from Pension Works
I had an old inflexible pension scheme…
I had an old inflexible pension scheme that was difficult to incorporate in my new pension portfolio. Pensionworks were able to deal with all the regulatory matters in a thorough and efficient way. During this time they contacted me on a regular basis to keep me informed. The charges for the services provided were very fair.

Reply from Pension Works
Excellent & Highly Professional Company
My main point of contact was Alastair Milner, Financial Adviser, but everyone I spoke to at Pension Works, either by telephone or written communications, were polite and courteous and very helpful. The advice I was given will help me and my wife in the future and is much better than the scheme we were trying to get away from. I would highly recommend this company.

Reply from Pension Works
James Davis
My contact at Pension Works , James Davis was excellent to deal with . He was very professional, polite and knowledgeable. He guided me through my options giving me valuable and honest information .
Thank you James.

Reply from Pension Works
Outstanding Service.
Outstanding Service.
I was kept updated throughout the moving of my pension. Received notes of all meetings and discussions that took place. They were clear on charges and very helpful with any queries I had. I would recommend them to anyone.

Reply from Pension Works
The entire Pension Works team
The entire team, from initial phone call & fact finding session through to Andrew Murphy's expert analysis and full advice report and Angela’s comprehensive and dedicated pursuit of all the transfers have been superlative. I honestly can’t think of anything they could do to improve their service, it is 100% already.

Reply from Pension Works
Transferring out to a SIPP
I would like to pass on a big thank you to Alistair Milner and the team at Pensionworks for the very professional way that my transfer to a self invested pension pot was handled - everything was very clearly explained at every step of the process

Reply from Pension Works
I would like to thank Alastair for all…
I would like to thank Alastair for all his help sorting my pensions out. Alistair has explained everything in great detail helping me to understand every step. I would recommend pension works for everything they have done for me

Reply from Pension Works
Excellent service!
We have recently had support from Dylan Davis regarding our request to transfer out a defined benefit plan, he was thorough and walked us through every step of our fact finding and final report. He explained every step and answered every question we had throughout the whole process. We felt the service was very professional, which left us well informed and enabled us to go forward with confidence into our retirement years. Thanks again Dylan, Mike and Donna Jacobs.

Reply from Pension Works
A great service
I was referred to Pension works by my financial adviser and initially felt a little uneasy as l was unsure of the process and although this has taken quite a long period of time this has been caused by the pension firm that we’re holding my pension. I have had my case managed by Dylan Davies and he has made me feel completely informed and aware of my options at all stages of the process and has only ever proceeded once l have been completely happy. Thanks to Dylan l really feel that l have made the best choice for my situation and would recommend both him and pension works for the way they have handled my transfer, which l would have felt very stressful had l not had them there to answer all my queries whenever l asked during the process, they were very prompt and replied at very stage.
Thank you Dylan you have been brilliant
John Williams

Reply from Pension Works
Very Disappointed
They missed my CETV deadline Pensionworks had 11 weeks to complete I felt I was doing all the chasing for them

Reply from Pension Works
Highly recommended
Andrew was professional, knowledgeable and extremely helpful throughout our meeting. As a result, I have been able to make an informed decision on what to do with my pensions

Reply from Pension Works
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







