Pense Reviews 

280
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, making complex financial processes easy to understand. The service provided is frequently described as excellent, with many appreciating the clear advice and the smooth transition of their pensions. Reviewers are particularly impressed with the exceptional customer service, noting the constant communication and timely responses to their queries. People felt well-informed throughout the entire process, with regular updates ensuring a worry-free experience.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as excellent and five-star from... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professional and... See more

Response time

Customers had positive experiences with response times, consistently reporting that staff were very... See more

Customer communications

Users describe positive interactions with contact, noting that staff were always contactable and provided... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi had 2 pensions from different companies and I wanted to put them in one pot so I used Pense. I was assigned the wonderful Lauren Burfield who held my hand and guided me through the process of... See more

Rated 5 out of 5 stars

I thought bringing my pensions together would be a nightmare for me. Pense took all of the stress off me and Kirk my financial advisor giving really useful advice. Thanks also to Lauren, she had a... See more

Rated 5 out of 5 stars

Great communication from the start. Good honest advice, without pushy sales people. All staff throughout the process have been great, easy to deal with, and very responsive to emails. Wouldn’t he... See more

Rated 5 out of 5 stars

Great service from start to finish. Amber went above & beyond to make sure I was kept updated at all times. She provided regular feedback on what turned out to be a nightmare case, albeit nothing to... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

280 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(280)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pensee were very helpful.

Pense were very helpful, Chloe and Amber kept me updated from the start to completion. I would definitely recommend Pense to anyone thinking about retirement.

24 March 2025
Rated 5 out of 5 stars

Pensions all in one pot

Pense was very good and lots of good updated info. Overall time was about 3 months as one my pension providers dragged there heels. But once clear very swift.

26 March 2025
Rated 5 out of 5 stars

Pense highly professional and great value for money.

Pense were highly professional throughout the process. They kept me informed frequently and the end to end process was very smooth. Pense made a process that for the lay person can be complex and daunting, and managed the complexity, allowing me to proceed with confidence. They are also commercially competitive. My experience has been great and I have already recommended them to a friend.

26 March 2025
Rated 3 out of 5 stars

They will call you. If you don't want a call don't give your number, use theirs 0808 281 2558

5 minutes post an online enquiry, which did give me the info I wanted, I got a call from them.
On looking more closely at the page, I had given "permission to be contacted" this is why I am reluctant to give out details.
Please make "no contact" the default, if folk want a call they will ask.
The online calculator is good and works ,although a £2,495 (2.5%) advice fee for a draw down service seems steep.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Pense customer service.

I approached Pense because I was unhappy with the lack of support and advice I was receiving from my existing Pension Fund Provider. The contrast when dealing with Pense was immediately apparent. Excellent advice, professional service keeping me fully informed at all stages of the transfer of my pension fund to Aviva. I cannot recommend Pense strongly enough. Particular thanks should be given to James Allott, Amber Garner and Chloe Watt. Thank you so much. I look forward to working with you in the future. I am now so much more confident about funding my retirement. Thank you again. Mike.

19 March 2025
Rated 5 out of 5 stars

Pension advice and income

I found Kirk very informative and Amber kept me up to date on progress frequently.

Everything went through more quickly than expected, including transferring funds from one provider to another, making sure I didn't have to dip into savings before the first month's annuity payment. Thanks!

6 March 2025
Unprompted review
Rated 5 out of 5 stars

An excellent Advisory Company

I enjoyed the fact that their fees were clear and upfront. Their representative spent time discovering what my needs really were and presented a package of advice that fully met my requirements.

13 March 2025
Rated 5 out of 5 stars

Excellent service

Excellent service
Efficient and helpful informed at every step by Amber Garner easy to talk to nothing to much trouble .
Thank you from M&S Biggs

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Professional service with a personal touch

Having received a lot of pension 'advice' from other providers, Pense were recommended to me. Whilst I hadn't previously heard of them, any apprehension was quickly dispelled by their professional and friendly service.
Amber was a godsend in dealing with SJP and her diligence ensured those funds and two others were transferred with no effort on my part, keeping me informed at every step. I wholeheartedly recommend their service.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service . I was kept appraised at all levels of the pension transfer. Communication five star . James Amber and Chloe looked after me very well. I highly recommend Pense.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Great overall experience with Pense

I was a bit unsure at first as I hadn't heard of Pense. However I found them very good all the way through the process. Pense pride themselves of customer satisfaction.
Amber was really good, as always there for any questions or issues, and took full responsibility securing my pension policy on my behalf.

I would highly recommend using Pense !

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

We cannot praise this company enough. We dealt with James Allott, who was so helpful & knowledgeable. Time & effort wasn't an issue. He couldn't better the deal we already had with a guaranteed annuity rate, but if we need any financial advice in the future Pense will be our number one choice. In this day & age of scams galore, it is so nice & reassuring to find someone so honest & trustworthy. Thank you.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Transfer of AVCs, to an annuity with lump sum.

Excellent advice, clearly explained from Russell regarding transferring an AVC fund I had to get the best annuity currently available. Once I gave the go ahead, Amber guided me through the paperwork and all went through efficiently and surprisingly quickly. I can highly recommend using Pense's services.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

James and Amber were so helpful and…

James and Amber were so helpful and made sure the arrangement of my annuity ran smoothly. Nothing was too much trouble for either James or Amber, and I felt completely safe in their hands. I would recommend Pense after dealing with these two members of the Pense team.

31 January 2025
Unprompted review

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