I have worked in many places that I have forgotten or didn't even know I had left contributions, money that was probably lost. Penny is helpful and helped me realize how much money was lost, I was act... See more
Company replied
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See what reviewers are saying
I’ve been using Penny to help track down my pensions, and overall it’s been a really positive experience. The platform is easy to navigate, and it simplifies what would otherwise be a pretty confusi... See more
Company replied
I’ve said for a long time that there should be a way of finding old and existing pensions based on your National Insurance number. Thanks to Penny, in a matter of days, I know all I need to know about... See more
Company replied
What they Don't Tell You is if you want to access your Pot at 55 in a lump sum it will take between 3 to 6 months for you to receive the Funds as apparently they're more setup for Saving for Retireme... See more
Company replied
Company details
About Penny Pension
Written by the company
Penny finds and transfers your old pensions
You probably have thousands of pounds in pensions. Find it all, and transfer it in to a simple pension account ⚡
Penny is authorised and regulated by the FCA (FRN: 921299). As with all pensions, it's important that you know that the value of your investment could go up as well as down. You could get back less than you put in. Capital at risk.
Contact info
Unit 4.6 Paintworks, Bath Road, BS43EH, Bristol, United Kingdom
- 020 3535 0318
- office@pennypension.com
- pennypension.com
4.7
Excellent
659 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service - found an old pension I’d completely forgotten!
I recently transferred my Pensions to Penny, and I am really impressed with how easy the whole process was.
The app is straightforward to use, and the team kept me informed at every step.
What really surprised me was that Penny managed to run an old workplace pension that I did not even remember having! They explained everything clearly and made sure it was safely transferred.
It is a real relief having all my pensions in one place now. I feel much more in control of my retirement savings.
Highly recommend Penny to anyone who wants to track, combine, or just make as you their pensions- it’s been a genuinely helpful service. NM
4 November 2025
Unprompted review
Reply from Penny Pension
Good afternoon Nuno,
We are so pleased to hear how well using Penny has worked out for you. 🤩
Helping people relocate potentially missing funds, simplifying pensions and allowing confidence in retirement planning is why we do this.
We appreciate you sharing this Nuno. 🙌
Fantastic app that takes all the hassle…
Fantastic app that takes all the hassle out of finding and combining old pensions and gives you the options to ensure your money is invested the best possible way. The customer service is also top notch as well. Can't reccomend highly enough 👍
19 September 2025
Unprompted review
Reply from Penny Pension
Such kind words Stuart, we are so pleased to have you with Penny. 😊
We'll make sure to give the credit for these 5 stars to the customer service team who helped you out.
Team Penny 👌
Reply from Penny Pension
Thanks Phil 🫡
Great app
Great app, very self explanatory and user friendly, they have found old pensions I had forgotten about.
15 September 2025
Unprompted review
Reply from Penny Pension
This is exactly how the Penny experience should be. We're thrilled to hear this is how it worked out for you AB.
Reuniting people with those missing pensions to get them into one place through simple easy steps. 🤝 📱
All very quick and efficient and stays…
All very quick and efficient and stays in touch all the way
15 September 2025
Reply from Penny Pension
Hello Dianna,
Thanks for the review!
Have a great week,
Team Penny 🙂
Easy to transfer pensions
15 September 2025
Reply from Penny Pension
Bosh! 💪
Exactly the way it should be all from the palm of your hand. 📱
So far so good
Works intuitively and not much needs to be done on the user end. Still waiting on a couple of pensions to be found
15 September 2025
Reply from Penny Pension
Cheers for the review Will,
I will pass on these kinds words to our app development team. 📱🧑💻
Fingers crossed we can sort those last couple of pensions for you. It can take up to 4 weeks for us to receive a response from any provider but our support team will always help you out should they not get setup for transfer within this time. 👍
Reply from Penny Pension
Hi Neil,
Thank you for the top review.
I would like to clarify at Penny we never offer any financial advice or guidance but our support team will always help out with any account queries. 🙂
Enjoy the rest of the week Neil!
Great app
Great app, service is really clean and simple, support team friendly and helpful. Couldn’t ask for more
8 September 2025
Unprompted review
Reply from Penny Pension
Hi J,
Thanks for the 5 stars 🤩
Have a great week.
Team Penny
Great company to use with no hassle to…
Great company to use with no hassle to set up. Well worth using their expertise 👍5🌟
2 September 2025
Unprompted review
Reply from Penny Pension
Nice one Paul, we appreciate these kind words 😊
Usless
App is useless it makes you add 5 pensions and wouldn't let me move on so I just added any pension then it says "transfers" and wouldn't let me move on again so deleted useless app. DON'T BOTHER.
16 August 2025
Unprompted review
Reply from Penny Pension
Hello there,
This does not sound like the correct user journey and it may be the case that your app was subject to a temporary bug. You should never get stuck on any step during the onboarding process.
Please drop us an email at support@pennypension.com and we will get one of the technical team to review your account and get any issues fixed.
Apologies that using the app did not go as hoped. 😔
Many thanks,
The Penny team
SIPP and Services
PENNY PENSION!!
I so HAPPY in my DECISION to CONSOLIDATE my PENSIONS into SIPP. The customer service VERY RESPONSIVE and ACCOMMODATING.
7 August 2025
Unprompted review
Reply from Penny Pension
Wow what a glowing review!!
We are so happy you have been able to successfully consolidate your pensions with us. We'll make sure to share the feedback with the customer service team. 👌
All the best,
Team Penny
Penny is great and very useful and…
Penny is great and very useful and helpful
4 August 2025
Unprompted review
Reply from Penny Pension
Cheers Andy!
Reply from Penny Pension
Thanks Mark!
We are happy to have you on Team Penny 🙂
Reply from Penny Pension
Thanks for the review Andy, appreciate the 5 stars 🫡
WHAT THEY DONT TELL YOU
What they Don't Tell You is if you want to access your Pot at 55 in a lump sum it will take between 3 to 6 months for you to receive the Funds as apparently they're more setup for Saving for Retirement.
I've only a Small Pot but this is Ridiculous & if I'd been aware at the beginning would have used another search provider.
27 June 2025
Unprompted review
Reply from Penny Pension
Hi Duncan,
Thanks for sharing this feedback. The Penny app is geared towards the consolidating and growing of your pension pot. This has meant the withdrawal aspect of our service hasn't has been as quick or user friendly as other parts if managing your Penny Pension.
You can always transfer out from Penny anytime for free where you may have a better experience in this part of your pension journey. We have a tab in the app that provides you with all the info and instructions on getting this setup.
We are actively working on providing an improved withdrawal system to help our users make more informed decisions and improved outcomes for all.
Kind regards,
Team Penny
Very easy to use and quick response…
Very easy to use and quick response time.
25 June 2025
Unprompted review
Reply from Penny Pension
Hi Vince, 👋
Thanks for the 5 star and shout out to our customer support team. 🙌
Cheers,
Team Penny 🙂
After a long journey trying to sort a…
After a long journey trying to sort a transfer out from Penny Pension the gentleman James who dealt with my case managed to get it all sorted out. Very professional and got to the bottom of the matter could definitely recommend!!
25 June 2025
Unprompted review
Happy Customer
So far I had an excellent experience with Penny Pension, they look after every matter and help you a lot with all these complicated stuff! Thanks!
13 June 2025
Unprompted review
Reply from Penny Pension
Thank you very much Stefano!
Have an awesome week ✌️
Efficient and friendly service
Efficient and friendly service - the whole experience was effortless
10 June 2025
Unprompted review
Reply from Penny Pension
Happy to hear you found it smooth sailing with Penny ⛵️
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