Have ordered many times before with no problems. Ordered a set on the 9th March, still no order received or a refund. Stupidly paid by bank transfer so no chance of getting my money back.
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See what reviewers are saying
Firstly products are fantastic, beautifully made and I love the different fabrics. Everything I've ever ordered always comes packaged lovely, not just chucked in a plastic bag. Whenever I've had a pro... See more
Absolutely delighted with my purchase for our Jack Russell Terrior Harvey. I love the Beatrix Potter Peter Rabbit fabric, the collar and lead are strong and well made, I chose a matching treat holde... See more
Absolutely delighted with my purchase - a sparkly Santa bandana with my dog's name on. She was sooo cute at Christmas. It was beautifully made with poppers on the reverse so it stayed in place 🙂... See more
Company details
Information provided by various external sources
Hello, and thanks for stopping by here at Penny and Hound, where we specialize in handmade Dog Collars UK, Dog Leads, Dog Harness and Accessories. We have been up and running for the last 4 years due to you continued custom and support, something that I am forever grateful for. I started off the business as Sparkles Dog treats back in 2014, originally doing customized dog bowls, walking bags, toys etc. Unfortunately, this just didn't take off. However - every cloud has a silver lining. I did a doggy stall in Staffordshire, and whilst it wasn't as successful as i'd hoped, I did manage to purchase a sewing machine. That's where things took off. I originally self taught dog bandanas, then onto Dog Collars. From there, i just learnt and learnt, dedicated all of my time to other products, and here I am today doing Dog Leads, Harnesses and Dog Accessories like Bow Ties and Flower attachments. I absolutely love what i do, and the name derives from my own Dog, Penny, as she is a beagle...hence the "HOUND"...... I put hours of effort into every order to ensure your expectations are met 100%. I use a range of fabrics and buckle types and I constantly look to new ideas to guarantee customer satisfaction. Orders do usually take 2-3 weeks unless specified in the clearance section, but this is only down to the fact I make to order. Every order that comes through is hand made from scratch, and I pride myself on the work that I do. Some may say its a bit "OTT", but I'm a perfectionist and like to ensure all Dog Collars, Dog Leads and Harnesses etc are the best they can be, prior to dispatch. Please, if you have any questions or requests, click on the "Contact Us" page below and Ill endeavor to help out as best I can! Thanks for looking.
Contact info
Newcastle under Lyme, ST5, Newcastle under Lyme, United Kingdom
- 07711204791
- sammy@pennyandhound.com
- pennyandhound.com
Have ordered many times before with no…
Have ordered many times before with no problems. Ordered a set on the 9th March, still no order received or a refund. Stupidly paid by bank transfer so no chance of getting my money back.
9 March 2023
Unprompted review
I order collars and bows on the 12th…
I order collars and bows on the 12th April received my ordered about 2 weeks later but it was a in complete order messaged the company they said they would send the rest of the order, it is the 18th May messaged twice since and had no reply or the rest of my order which is in complete. Disgusted with the company plus lost out on my order and my money. Such a shame because I thought the dog collars were very good but I would not recommend and would not trust them as a company again.
25 April 2023
Paid and still not heard anything!
Ordered and paid 17th April not heard anything since, opened up a PayPal enquiry/dispute
16 April 2023
Great products and customer service
Firstly products are fantastic, beautifully made and I love the different fabrics. Everything I've ever ordered always comes packaged lovely, not just chucked in a plastic bag. Whenever I've had a problem it's been dealt with immediately.
14 April 2023
Wonderful
Always a wonderful experience buying from here. Top quality items and pleasant seller.
26 March 2023
I haven’t received willows collar
I haven’t received willows collar , tried sending a message but all I got was a alternated message .
1 January 2023
Beautiful collars which are made to a…
Beautiful collars which are made to a high quality ❤️
30 January 2023
Christmas Bandanas
The Christmas bandanas I ordered for my dogs are beautiful. They are well made and look fantastic on. They also arrived in perfect time to wear just before Christmas.
17 December 2022
Lovely handmade quality items
Lovely handmade quality items..I have purchased from Penny & Hound on a few occasions and never been disappointed with the material, design or crafting of the item
14 December 2022
Fantastic I love all of mine all very…
Fantastic I love all of mine all very well made very clever lady .
14 December 2022
Gorgeous fun products made with care
Gorgeous fun products made with care, great customer service. Helpful and friendly
1 December 2022
Excellent quality and I love the fabric
11 November 2022
Product lovely and would definately buy…
Product lovely and would definately buy from again
10 October 2022
Ordering was easy
Ordering was easy. Helpful advice given. Product arrived beautifully wrapped and looks gorgeous 🥰.
7 October 2022
Absolutely beautiful well made…Dog Accessories
Absolutely beautiful well made products, very good price
Prompt delivery
Great communication
Definitely recommend!
20 October 2022
Good quality as always thanks.
Good quality as always thanks.
Well priced and looks great.
20 October 2022
Reply from Penny and Hound
Hi Caroline. Many thanks for your feedback. However, as discussed this morning, your item was dispatched by Royal Mail on the 18th August with the tracking number KB902680773GB. This is out of our hands, however, as discussed, we will contact Royal Mail on your behalf to submit a claim and we will be resending your order back out tracked and signed for again. We hope to see you again at Penny and Hound.
I will never order again
I will never order again. I ordered a collar for a 3lb dog. The collar was way too large for her to wear even when I sent in her measurements, and there is a zero return policy, so i spent $40 on a collar I cannot use. I sent an email to the owner months ago with no response to this day.
9 July 2022
Unprompted review
Reply from Penny and Hound
Good Morning Brittny.
I’m sorry to hear you have had a terrible experience with your dogs collar. Unfortunately I think you may have our company mixed up with the company you purchased your dogs collar from. I’ve checked our system for an order under your name to no avail. We also accept returns here at pennyandhound & our returns policy can be found on our website. $40 is also out of our price range for our handmade dog collars. Please double check the company who you placed your order with & contact them accordingly. Kind Regards
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