Penguin Holidays UK Reviews 20

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Amy was the most amazing travel agent , I feel like I actually met her in person! She was so polite , professional and always at hand when I needed her throughout my travel experience, she was always... See more

Rated 5 out of 5 stars

What a great holiday we had to Amsterdam (family of 5) all Went well , the hotel was super lovely the teenagers thought it was one of our best hotels and holidays, actioned filled with museums,... See more

Company replied

Rated 5 out of 5 stars

The team at Penguin Holidays made our lives pretty easy; everything was seamless Glasgow to Disneyland Paris for my husband's birthday. Sean was very patient, paid attention to our requirements and g... See more

Rated 1 out of 5 stars

Stay away! ✋🛑 they are scammers from india . They canonot even speak english right. Booked a holiday to Tenerife paying £2800. Cancelled my holiday and did not refund a single penny back. Have been w... See more

Company replied

Company details

  1. Travel Agency

Written by the company

Experience seamless travel planning with our independent agency, where we specialize in creating personalized travel experiences tailored to your unique preferences. Whether you're dreaming of a UK break, a sun-filled holiday, or an all-inclusive adventure, our dedicated team ensures every detail is handled with care, making us the go-to choice for all your travel needs.


Contact info

4.0

Great

TrustScore 4 out of 5

20 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing Amy

Amy was the most amazing travel agent , I feel like I actually met her in person! She was so polite , professional and always at hand when I needed her throughout my travel experience, she was always checking in on me and even when we were away she was asking how our holiday was going , at any time night or day she answered any queries I had , her responses were quick and informative and she guided us with breeze throughout! We will definitely be booking with penguin holidays again , thank you so much Amy xx

27 October 2025
Unprompted review
Rated 1 out of 5 stars

I am at the homepage of your website

I am at the homepage of your website. I click about us. I go to about us page. But the navigation bar is gone. Where can I find it ?

24 September 2025
Unprompted review
Penguin Holidays UK logo

Reply from Penguin Holidays UK

Hi Kavinesh,

Thank you for your feedback. We apologize for the inconvenience you experienced with our navigation bar. Our website was undergoing some maintenance at the time, which may have temporarily affected certain pages. The issue has now been resolved and the navigation should be visible on all pages.

We appreciate you bringing this to our attention. If you have any further questions or need assistance, please feel free to reach out to us at info@penguinholidays.co.uk or +447782330576

Kind regards,
The Penguin Holidays UK Team

Rated 5 out of 5 stars

Amazing offers and deals

Amazing offers and deals. Best package I found when taking my son to Disneyland Paris.
Great customer service , checked on us whilst at Paris too to make sure everything was fine. Informed and updated us with all the info and guided us throughout.

Would defo book again!

21 May 2025
Unprompted review
Penguin Holidays UK logo

Reply from Penguin Holidays UK

Thank you so much for this wonderful review! We're thrilled that you and your son had such a magical trip to Disneyland Paris and that our team could support you every step of the way. Creating memorable family experiences is exactly why we do what we do. We'd love to help you plan your next adventure!

Thanks again for choosing us!

Rated 5 out of 5 stars

Amazing experience peguinholidays…

Amazing experience peguinholidays couldn't do enough for me and my children, any help we needed I messaged through WhatsApp and it was dealt with straight away, it was stressful free and the bestest way to book any holiday we have been on, highly recommended to friends and family already!!

28 February 2025
Unprompted review
Penguin Holidays UK logo

Reply from Penguin Holidays UK

Thank you so much for your incredible feedback! We're so happy to hear that you and your children had such a stress-free experience with us. It’s great that we could assist you quickly through WhatsApp and make your holiday planning smooth and easy. Your recommendation means the world to us, and we’re honored to have helped create such a memorable trip for you. Can’t wait to help you plan your next adventure! 😊🌟

Rated 5 out of 5 stars

Everything was amazing

Everything was amazing ! Hotel ,transfer and flights !
Excellent service 100% good good service !

14 February 2025
Unprompted review
Penguin Holidays UK logo

Reply from Penguin Holidays UK

Thank you so much for your fantastic review! We're thrilled to hear that everything—from the hotel to transfers and flights—was perfect for you. It's wonderful to know that you had such an amazing experience, and we truly appreciate your kind words. We look forward to helping you plan more unforgettable trips in the future! 😊✈️

Rated 5 out of 5 stars

Penguin Holidays taking the stress out of planning your perfect vacation

First time dealing with Penguin Holidays and the experience has been nothing short of smooth sailing. Our consultant Marco was extremely helpful and patient as I was constantly changing my mind on the destination 🤭. He found us the best deal with flights and the accommodation , and I have to say the hotel we stayed at was perfectly situated making it easy for us to get around the city. Would highly recommend Penguin Holidays for your next holiday break ❤️

22 February 2025
Unprompted review
Penguin Holidays UK logo

Reply from Penguin Holidays UK

Thank you for your wonderful review Roxanne! We're so glad to hear that Marco was able to help you find the perfect deal and make your holiday planning stress-free. Your kind words mean the world to us, and we’re delighted that your hotel’s location made exploring the city even easier. We truly appreciate your recommendation and can’t wait to help you plan your next getaway! ❤️✈️

Rated 5 out of 5 stars

Our recent family holiday to Disneyland…

Our recent family holiday to Disneyland Paris, booked through Penguin Holidays UK, was fantastic! From start to finish, the team made everything so easy and stress-free. They guided us through each step of the booking, and everything was perfectly organized upon arrival. Our hotel was family-friendly, conveniently located, and ideal for visiting Disneyland. The kids had a magical time, and we didn’t have to worry about a thing, thanks to the attention to detail from Penguin Holidays. Highly recommend them for anyone planning a memorable Disney experience!

15 October 2024
Unprompted review
Rated 5 out of 5 stars

What a great holiday to Amsterdam

What a great holiday we had to Amsterdam (family of 5) all
Went well , the hotel was super lovely the teenagers thought it was one of our best hotels and holidays, actioned filled with museums, art galleries, canal trip and general sight seeing.

The company Kept us updated at all
Stages what a fab service defo recommend and will defo use again.

Thank you for making our city break just awesome.

24 July 2024
Unprompted review
Penguin Holidays UK logo

Reply from Penguin Holidays UK

Thank you so much for your wonderful review! We’re thrilled to hear that your family had such a great time in Amsterdam. It’s fantastic to know that the hotel and the city’s attractions exceeded your expectations and that our service helped make your city break memorable.

Your kind words mean a lot to us, and we’re delighted that you found our updates helpful throughout your trip. We can’t wait to assist you with your next adventure!
Thanks again for choosing us and for your high recommendation.

Warm regards
Penguin Holidays Team

Rated 5 out of 5 stars

I had booked the trip for Venice…

I had booked the trip for Venice through penguin holidays. Amy helped me to find the best deal and took care of everything. She was very helpful. It was the best holiday ever and would book holiday again very soon

15 April 2024
Unprompted review
Rated 1 out of 5 stars

Stay away. HORRIBLE COMPANY

Stay away! ✋🛑 they are scammers from india . They canonot even speak english right. Booked a holiday to Tenerife paying £2800. Cancelled my holiday and did not refund a single penny back. Have been waiting for 5 months now. I have already lodged a complaint with trading standards now

23 November 2023
Unprompted review
Penguin Holidays UK logo

Reply from Penguin Holidays UK

Dear Raymond,

We are sorry to hear about your experience, but it seems there may have been a misunderstanding.

Our company is based in the UK and we do not have any operations or affiliations with the company “Penguin Holiday” based in India.

After reviewing our records, we could not find any bookings under the details you provided.

We take pride in our customer service and always strive to provide clear communication and assistance to all our clients.

If you believe there has been a mistake or if you have booked with a different company, we kindly ask you to contact us directly at +447782398594 so we can clarify any confusion and assist you further.

Best regards,
Team Penguin Holidays UK

Rated 5 out of 5 stars

Sean was so patient and provided me…

Sean was so patient and provided me with multiple different options that fit my budget and ever changing schedule. Look forward to organising my next vacation with Penguin holidays! Very reliable and honest service, I highly recommend.

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended. Top Notch Service.

Sean was really helpful with planning every aspect of our trip to Paris. I wanted my best friends (who were visiting for the first time) to have the most epic experience. Sean helped us book the most perfect hotel in the Latin Quarter- which was quintessentially Parisian. The joy I felt walking up and down those streets is indescribable. Sean also helped us plan day trips to Versailles and Disneyland Paris. This was one of the best travel experiences I have had in a very long time.

I will certainly use Penguinholidays again for my next European adventure.

Best,
Michael

13 May 2023
Unprompted review
Rated 5 out of 5 stars

Penguin Holidays Team!

The team at Penguin Holidays made our lives pretty easy; everything was seamless Glasgow to Disneyland Paris for my husband's birthday. Sean was very patient, paid attention to our requirements and got us some great deals!! Great customer service from Amy too!
*****Five Stars!*****

16 June 2023
Unprompted review
Rated 5 out of 5 stars

Marco has been incredible through the…

Marco has been incredible through the whole process, I’ve asked a million questions and he has always gotten back to me within the day! I needed to change the dates last minute and he was able to somehow get it done for me.

I was well informed and felt very secure planning my holiday with Penguin. Thank you, Marco!

23 June 2023
Unprompted review

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