DO NOT BE DECIVED!! TOOK ALMOST £400 TO RETURN TABLE & CHAIRS WORTH £1,600. (MARBLE) COMPANY IS "NOT" UPFRONT REGARDING RETURNS POLICY!!!!! BE WARNED & RETURN SHIPMENT FEES!!!!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service. I ordered a mattress, it was delivered very quickly. Brandon and Jacob (the delivery team) were brilliant. A very professional service from start to finish. I will always sho... See more
Company replied
My friend purchased a settee from pendle village mill . Unfortunately when she got it home it wasnt as comfortable as she had hoped. Feeling very disappointed she contacted the mill who were very un... See more
Company replied
good service left everything tidy after delivering my furniture. very nice friendly staff would recommend Pendle Village Mill Furniture department if you are looking for new furniture. good experien... See more
Company details
Written by the company
Pendle Village is a family-owned Victorian landmark set in the Lancashire countryside. The 17th Century mill invites local retailers and independent businesses, both large and small, to thrive in a unique setting, colliding heritage with modern business to create a truly unique shopping experience. The goal is to provide a vibrant shopping space where visitors are happy to shop, share good food, enjoy time with their family or catch up with friends; all while being seduced by the natural beauty of grand, industrial architecture. As beautiful and ambitious today as it was in Victorian times. 'Shop everything for you and your home under one architecturally stunning roof.'
Contact info
Hollin Bank, BB9 5NG, Brierfield, United Kingdom
- 01282442424
- info@pendlevillage.co.uk
- pendlevillage.co.uk
3.9
Great
31 reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT BE DECIVED!!
DO NOT BE DECIVED!!
TOOK ALMOST £400 TO RETURN TABLE & CHAIRS WORTH £1,600. (MARBLE)
COMPANY IS "NOT" UPFRONT REGARDING RETURNS POLICY!!!!!
BE WARNED & RETURN SHIPMENT FEES!!!!
25 March 2026
Unprompted review
Excellent service
Excellent service.
I ordered a mattress, it was delivered very quickly. Brandon and Jacob (the delivery team) were brilliant.
A very professional service from start to finish.
I will always shop there for anything furniture related in the future.
Highly recommended.
18 March 2026
Unprompted review
Reply from Pendle Village
Thank you for the fantastic review, John!
We’re delighted to hear you’re so pleased with your new mattress and the service you received from start to finish. Brandon and Jacob will be really pleased to know they made such a positive impression — we’ll be sure to pass your kind words on 😊
It’s great to hear you’ll be returning to Pendle Village Furniture for future purchases, and we truly appreciate your recommendation. Enjoy your new mattress, and we look forward to welcoming you back again soon!
Amazing Service
Bought 2 Recliner sofas.. All good loving them. Service was amazing. Thanks Katy
20 January 2026
Unprompted review
Reply from Pendle Village
Thank you, Ahmed!
We’re so pleased you’re loving your new recliner sofas 😊 Great to hear Katy provided amazing service too — we’ll pass that on!
Enjoy your furniture, and thanks again for choosing Pendle Village Furniture.
Ordered a 3 door wardrobe it was…
Ordered a 3 door wardrobe it was delivered on the date they said and assembled with no mess or fuss.Very good customer service and helpfull staff .
12 November 2025
Unprompted review
Reply from Pendle Village
Thank you for your review, Irene!
We’re so pleased to hear everything went smoothly with your 3 door wardrobe — from delivery to assembly 😊
It’s great to know the team looked after you well. Thank you for choosing Pendle Village Furniture!
Mattress delivery
I had a mattress delivered by Brandon and Jacob. Very expertly done. Polite and took their shoes off. Took the mattress upstairs for me and set it on the bed.
Quick and efficient. Thank you
4 February 2026
Unprompted review
Reply from Pendle Village
Thank you for your lovely review, Susan!
We’re so pleased to hear Brandon and Jacob took great care during your mattress delivery — professional, polite, and efficient 😊 We’ll be sure to pass your kind comments on to them.
Thank you for choosing Pendle Village Furniture, and we hope you enjoy your new mattress!
Wrong dining table delivered
I ordered the 200cm Bianca Oval Dining table - only for Pendle Village to send the incorrect dining table. After waiting 2 weeks and courier came at 5am to deliver, only to realise Pendle Village sent the wrong table. Such a huge disappointment, please see attached the incorrect dining table on the van. Lack of customer care nor attentiveness to confirm if right table has been loaded, such a shame. I was extremely excited to be hosting a large party on the day of delivery of this table, only for this be failed by Pendle Village, absolute disaster. It’s also a challenge having a chat with the manager as he comes across quite rude and keep interrupting and cutting off my conversation, he doesn’t take any accountability nor responsibility.
18 January 2026
Unprompted review
Reply from Pendle Village
Hi Sunny, thank you for taking the time to share your experience. We’re truly sorry for the disappointment caused when the incorrect Bianca Oval Dining Table was delivered, especially as you were preparing to host a special occasion. We completely understand how upsetting and stressful this must have been.
We take full responsibility for the incorrect item being loaded and have addressed this internally to strengthen our quality checks and training. The delivery time was arranged at your request, and despite difficult snow conditions, your order was dispatched within the quoted 5–10 working days. Once the issue was identified, we acted quickly to deliver the correct table and collect the incorrect one within a few days.
Our customer service team remained in regular contact throughout, and our store manager personally reached out to apologise and offer compensation as a gesture of goodwill. We’re very sorry to hear that you felt dissatisfied with those conversations — this is not the experience we want any of our customers to have.
At Pendle Village Mill, we care deeply about both our products and our customer experience, and we regret that on this occasion we fell short. Your feedback has been taken seriously and will help us improve moving forward.
Customer Service
Spoke to a colleague called Jawad, absolutely amazing service, helped my mum with buying some
furniture, she was so grateful for the help! Couldn’t be happier!!
15 August 2025
Unprompted review
Reply from Pendle Village
Dear Faseeha, thank you for your kind words and for shopping with us. We hope your mum enjoys her new furniture! Best wishes
The Best Company I've had the pleasure to deal with!
At last a company who answer the phone when you call! Katy was the very helpful and kind person who helped me choose a swivel armchair. After placing my order online I was thanked by her. Within days I was called to arrange delivery. The chair arrived on time and is perfect. Thank you.
28 July 2025
Unprompted review
We purchased a beautiful Zen desk and…
We purchased a beautiful Zen desk and are very happy with it. Excellent quality product and exceptional customer care with great communication throughout!
24 January 2025
Unprompted review
So happy
Yesterday we had laminate flooring installed by steve who was excellent, absolutely thrilled with it
4 November 2024
Unprompted review
Reply from Pendle Village
Dear Sharon,
Thank you for your feedback. We’re pleased to hear that you’re happy with your new laminate flooring and that Steve did a great job with the installation.
If you need any assistance in the future, don’t hesitate to get in touch.
Best regards
good
good service left everything tidy after delivering my furniture.
very nice friendly staff would recommend Pendle Village Mill Furniture department if you are looking for new furniture.
good experience when going to chose my new sofa and chair no sales pressure from salesman,
28 August 2024
Unprompted review
Excellent service
Heather in the furniture department was extremely helpful, very polite, and helped us to decide on accessories to match the suite. I would recommend Pendle village furniture to friends and family in the future.
16 August 2024
Unprompted review
Reply from Pendle Village
Hello Susan, thanks for choosing Pendle Village for your furniture and home accessories. We're pleased to hear you are happy with the customer service and thank you for recommending us to others. Best regards - the PV Team
Lovely sales people
Lovely sales people, lovely services, went above and beyond delivering two beds, well past the closing time of the furniture department.
Thank you David
30 July 2024
Unprompted review
A fantastic place to visit
A fantastic place to visit, with great staff who always welcome you with a smile and a conversation. Lovely fashions, books and footwear as well as lots of beautiful and unusual plants. The cafe is superb and another bonus is that it's dog friendly.
1 July 2024
Unprompted review
Reply from Pendle Village
Dear Joanne,
Thank you for your wonderful 5-star review! We're delighted to hear that you enjoyed your visit to Pendle Village Mill. Our team takes pride in providing a welcoming atmosphere and exceptional service, so your kind words mean a lot to us. It's great to know you appreciated our fashion, books, footwear, and unique plants, as well as our superb café. We're also glad your furry friend could join you. We look forward to welcoming you back soon!
Best regards,
The Pendle Village Mill Team
unsuitable Sofa.
My friend purchased a settee from pendle village mill .
Unfortunately when she got it home it wasnt as comfortable as she had hoped.
Feeling very disappointed she contacted the mill who were very understanding.They invited her to come and choose another settee ,which she did and they arranged to exchange this for her original purchase.Every effort was given in helping her choose a comfortable settee which she now has.A brilliant service.Thank you pendle village mill.
11 May 2024
Unprompted review
Reply from Pendle Village
Dear Susan,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that your friend's experience with Pendle Village Mill was positive despite the initial disappointment. Ensuring our customers' comfort and satisfaction is our top priority, and we're glad we could assist in finding the perfect settee for her. Your feedback helps us to continue providing excellent service. If you or your friend need any further assistance, please don't hesitate to reach out.
Warm regards,
The Pendle Village Mill Team
I went to purchase a chair for my…
I went to purchase a chair for my disable mum. I had to ask for the VAT exemption which everyone is entitled to by law and should be displayed with the product. Was told this ‘discount’ would be given. I then asked if I could have the display model as my mum is in need of a chair now. The salesperson then asked the manager and was told that the usual 10% given on ex-display would not be given as I had already been offered a ‘discount’!
Needless to say I have gone elsewhere to spend my money and with such a poor attitude to disabled rights, I will not be returning for any further purchases.
28 April 2024
Unprompted review
Reply from Pendle Village
Hi Amanda,
We sincerely apologise for the inconvenience you experienced during your recent visit to Pendle Village.
As a company, we do offer VAT exemption to all our customers who qualify for it. Your feedback has been raised with senior management and we are looking into communicating VAT exemptions more clearly to customers. Thank you for bringing this to our attention.
We aim to maintain extremely competitive prices across all departments, therefore, further price reductions are subject to availability. I apologise that on this occasion we weren’t able to reduce the product you were interested in further.
Kind regards,
Customer Service Team
Pendle Village
Great food
Great food, friendly staff and efficient.
Good quality food, generous portions and very good value for money.
23 March 2024
Unprompted review
Reply from Pendle Village
Hello Lynn, thanks for the positive review and feedback on the tearoom at Pendle Village. We look forward to welcoming you again soon. Kind regards, the Pendle Village team
Well done pendle mill carpets
Ahmed and his coworkerr were very polite arrived on time did an excellent job fitting my stairs carpet cleaned up afterwards job well done
12 March 2024
Unprompted review
Really nice café
Really nice café, the staff are brilliant and very helpful.always very clean and tidy, we all love coming here.
20 July 2023
Unprompted review
Lovely place
Really nice cafe, lovely helpful staff, good service. Amazing milkshakes😍Food is brilliant. Always clean and tidy, we love coming here, never fails to disappoint.
20 July 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.