Pemberton Portraits Reviews 

30
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the portraits for their exceptional quality and ability to beautifully capture the likeness and colors of their pets, often exceeding expectations. Many people are impressed with how the artwork brings pets to life, even from less-than-ideal photos, and appreciate the attention to detail. Reviewers also highlight the beautiful frames and the overall distinguished appearance of the finished product, making them meaningful gifts. Some customers noted excellent customer service, with the company promptly arranging replacements for damaged items, ensuring satisfaction.

What people talk about most

Product

Consumers are delighted with the product, consistently praising the portraits for their stunning beauty and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing that the portraits were beyond... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I will admit i didnt think my photo would turn out as good as I saw it online. You proved me so wrong. The portrait of my beloved soul dog was well beyond my expectations. You caught his likeness and... See more

Rated 5 out of 5 stars

Mainly the extreme courtesy I was shown online. Their help with a small issue I had and the willingness to remain polite and helpful . That is not even the outstanding quality of their work, Amazing... See more

Company replied

Rated 5 out of 5 stars

I have had 2 portraits done of my baby Jack and they did such an amazing job capturing his face esp his eyes that when my best friend just had to put her dog to sleep cause of cancer I ordered one for... See more

Rated 5 out of 5 stars

Our portrait of our beloved little terrier could not be more beautiful. The communication, consideration and skill with honoring of special requests is unmatched with other portrait services we trie... See more


Company details

Written by the company

Museum-Grade Pet Portraits From Your Photo. Bespoke museum-grade pet portraits hand-refined by our studio. Digital downloads from $37 & 100-year gallery canvases. Free worldwide shipping.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

30 reviews

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4.7

All reviews

(30)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

The entire process was fantastic

The entire process was fantastic, we lost our boy to cancer after 9 years old , they were so helpful. And the final portrait was amazing and so beautiful , it brought his face and smile back to us, I thought it would be hard to see his face on the wall , but in fact it was so comforting to see him , thank you again

2 June 2026
Rated 5 out of 5 stars

Beautiful Print, Outstanding Support from Pemberton

We found Pemberton Prints online and immediately loved the portrait of our beloved dog, Baron. We ordered the larger framed version, but unfortunately it arrived with one corner of the frame damaged during shipping.

We reached out right away and quickly heard back from Bella, who was fantastic from the start. She made it clear that they stand behind their product and promptly arranged for a replacement framed portrait to be sent - this time double bubble-wrapped with extra corner protection.

The replacement arrived in perfect condition, and we now have a beautiful, classy, and distinguished portrait of Baron hanging in our hallway. We highly recommend Pemberton Prints - their customer service is outstanding and their prints are truly exceptional.

1 June 2026
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Reply from Pemberton Portraits

Thank you so much for taking the time to share your experience, David! While we always wish shipping could be 100% flawless, courier mishaps do happen, and I am so grateful for your incredible patience while waiting for the replacement portrait to arrive. Standing behind our products and ensuring your beloved Baron's portrait is safely displayed in your home is exactly what we care about most. Knowing that his classy, framed portrait is now hanging beautifully in your hallway means the absolute world to us. Thank you for your wonderful recommendation!

Rated 5 out of 5 stars

High quality work

I have now bought 2 portraits from Pemberton Portraits. I was so impressed with the first one I brought one for my other dog. They arrive very quickly and packaged very well. So happy with my portraits!

2 June 2026
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Reply from Pemberton Portraits

Thank you so much for coming back to us for a second portrait, Michelle! It means the world to our studio when a customer trusts us to celebrate multiple members of their fur family. We are thrilled to hear you love the quality and that they arrived safely and quickly. Enjoy your beautiful prints!

Rated 5 out of 5 stars

Perfectly captured her essence

The portrait captured their dog perfectly. Bella worked with me to create a portrait that really captured her face, eyes & expression. Thank you for helping me create a personal and meaningful gift.

2 June 2026
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Reply from Pemberton Portraits

Thank you so much, Elizabeth! It was an absolute pleasure working closely with you to bring this piece to life. Capturing those beautiful details—the face, eyes, and unique expression—is exactly what we strive for, and I'm incredibly grateful I could help you create such a meaningful, personal gift.

Rated 5 out of 5 stars

Great service

Great service. Will know more when I receive the art.

2 June 2026
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Reply from Pemberton Portraits

Thank you for the wonderful 5-star review on the digital download order and for coming back to us for the 2nd order on the print, Tabitha! We pride ourselves on providing the best care possible throughout the design process. We can't wait for you to open the package and see the physical artwork in person very soon!

Rated 5 out of 5 stars

Highly recommend this!

Getting my dog's 'portrait ' could not have been any easier. I submitted three photos and the portrait was generated very quickly. It looked just like a real oil painting. I am extremely pleased.

2 June 2026
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Reply from Pemberton Portraits

We are so happy to hear this, Janet! Thank you for sharing your experience. We always want the creation process to feel effortless for you, and hearing that the finished piece looks just like a real oil painting brings a huge smile to our team. Thank you for highly recommending us!

Rated 5 out of 5 stars

Mainly the extreme courtesy I was shown…

Mainly the extreme courtesy I was shown online. Their help with a small issue I had and the willingness to remain polite and helpful .
That is not even the outstanding quality of their work, Amazing work considering the pic was not at a good angle and just off my phone. they made my Queso horse a star!

2 June 2026
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Reply from Pemberton Portraits

Thank you from the bottom of our hearts, Sherry! We believe every pet owner deserves utmost care and patience, especially when working with tricky photo angles. It was our absolute pleasure to help you work through those images, and we are so incredibly proud that we could make your beautiful Queso look like a star!

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