This was the best experience. The product was high quality. Excellent communication. They went beyond what was expected by sending little extra gift of key chain. Products came in a timely manner. Th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My dog Kira has multiple Pelsbarn items. Two cooling blankets/mats, one commemorative American flag cooling blanket/mat, two cooling beds, and two washing machine blanket bags. My Kira girl loves all... See more
Company replied
Pelsbarn is a great company! We have ordered their cooling mats for our cats and they help so much to keep the cats cool with the extreme heat here lately. We also ordered their comfort blanket and co... See more
Company replied
Easy to order, fast response time and quick delivery. Pet cooling couch bed came shrink wrapped in a box, packaged well, opened right up and ready for my fur babies. Made of good sturdy material, soft... See more
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Company details
Written by the company
Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
More than just a dog bed...
Written by the company
- No robots here; we're real people!
- At Pelsbarn, we’re not just in business to sell products - we’re here for a greater good. Did you know? Everyone on Team Pelsbarn also volunteers at shelters, pouring their hearts into every order to help dogs everywhere. Sometimes it may take a bit longer than you expect, but that’s because we’re balancing our mission with care and dedication. We do our best! Really. Thank you for your patience in this fast-paced world; your understanding helps us continue making a difference for the dogs who need it most. ❤️
Read before writing a review
Important Note From Fay (owner Pelsbarn)
There is a delay which you need to know of! Recently, your overwhelming love for our products has led to more orders than we ever imagined, and while this makes us very grateful, it has also caused unexpected delays in shipping......
We’re a small team working tirelessly to ensure every furry friend gets what they deserve, and we truly appreciate your patience as we catch up.
Please know that we’re doing everything we can to get your order to you as quickly as possible, and we’re confident your pup will love it when it arrives. ❤️
A review has a huge impact on our business, and we kindly ask for some additional time. I assure you, the wait will be worth it!
Thank you for standing by us as we grow to make an even bigger difference in the lives of ALL dogs. With and without a home!
With gratitude,
Fay, Bianca and the other dogmoms from Pelsbarn
Contact info
United States
- pelsbarn.co
3.9
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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It's a company that cares
The cooling pad/bed is well-made, the fabric really does feel cool to the touch. It has rolled pillow sides for head resting. I can put it in my dog's outdoor bed, which has a roof for shade, open sides, and the cooling bed is a great addition for outside doggie lounging.
Personalized customer service experience, they showed great care when my shipment got lost in transit.
1 August 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for taking the time to share such a thoughtful review! 💙🐾
We’re delighted to hear that you’re happy with the quality of the cooling bed and that you can really feel the cooling effect of the fabric. It sounds like your pup has the perfect outdoor lounging setup, shade, fresh air, a comfy place to rest their head, and now a cool spot to relax as well! 🐶❄️
We’re also very grateful for your kind words about our customer service. We know how frustrating it can be when a shipment gets lost in transit, so we’re glad we could support you and make the experience a positive one despite the inconvenience.
Thank you for your patience, your trust in Pelsbarn, and for sharing your experience with us. We hope your furry friend enjoys many comfortable and cool lounging sessions! 💙🐾
Warm wishes,
Team Pelsbarn
My Biscuit boy and I absolutely love…
My Biscuit boy and I absolutely love his cooling pads! 🐾💙
As a military family, we’re always on the move. We recently relocated from San Diego, California, to Fort Worth, Texas, and the heat here has been unbelievable! Thanks to these cooling pads, Biscuit can finally relax, stay cool, and get the restful naps he deserves.
Thank you for helping keep my sweet fur baby comfortable and happy during this hot Texas summer! 🥹🐶💕 great quality stays cool !
9 July 2026
Unprompted review
The team at Pellsbarn was able to help…
The team at Pellsbarn was able to help me see that my billing problem was transposition of numbers. They were prompt and very kind. Both on line and via the phone..
4 August 2026
Unprompted review
At first I thought it was a scam
At first I thought it was a scam, but Pelsbarn emailed me with the delay, and to make it up to me, they upgraded my order and gave me extra items for the delay. I am very satisfied with the quality and customer service.
3 August 2026
Unprompted review
Reply from Pelsbarn
hank you so much for your wonderful review! 💙
We're so happy to hear that we were able to turn your first impression into a positive experience. We completely understand that unexpected delays can be concerning, which is why we always believe in keeping our customers informed every step of the way.
We're glad the complimentary upgrade and extra items helped make up for the delay, and it's fantastic to hear that you're satisfied with both the quality of our products and our customer service. Providing excellent support and making sure both pets and their owners are happy is what we're all about.
Thank you for giving us your trust and for taking the time to share your experience. We truly appreciate your support and hope you and your furry friend enjoy your Pelsbarn products for a long time to come! 🐾✨💙
Poor customer service
First time ordering. Arrived and was too small for my dog and quality was poor. Asked to return. They tried to get me to keep them and get 20% in new merchandise, then 30%. I got very direct and they finally came back with full refund, I have to pay to mail back and an $8 fee for restocking. Bottom line-$85 to ship back. Think before you order.
1 August 2026
Unprompted review
Reply from Pelsbarn
We're truly sorry to hear about your experience, and we sincerely apologize that the product did not meet your expectations.
We understand how disappointing it must have been to find that the item wasn't the right size for your dog and that the quality did not meet your expectations. We're also sorry that the return process left you feeling frustrated.
The refund alternatives were offered simply as optional resolutions, and we completely respect your decision to proceed with a return instead. We appreciate you taking the time to share your honest feedback, and your comments have been shared with the appropriate team as we continue working to improve our products and customer experience.
Again, we're sincerely sorry for the inconvenience, and we appreciate your feedback.
Team Pelsbarn
They actually have a quality product…
They actually have a quality product that is as good or better than advertised!! That’s a rarity these days. Both my dogs love the truly cool fabric and I love its quality construction! I can say with confidence I’d buy this again… actually I’d buy it for myself if it was bigger! ♥️
3 August 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for this amazing review! 💙
Reading your kind words truly made us smile! Knowing that our cooling mat not only met your expectations but actually exceeded them is one of the biggest compliments we could receive.
We're especially happy to hear that both of your dogs love the cooling fabric and that you appreciate the quality and craftsmanship of the product. We put a lot of care into designing products that are comfortable, durable, and safe for our furry friends, so hearing feedback like yours means the world to us.
And we absolutely loved your comment about wanting one for yourself! 😄 We've heard that from quite a few customers, and we have to admit, the fabric does feel wonderfully cool on warm days!
Thank you again for placing your trust in Pelsbarn and for taking the time to share your experience. We hope your two pups enjoy many more cool, comfortable naps, and we look forward to welcoming you back in the future. Give them both a big cuddle from all of us! 🐾❤️
Do not order from this company
Updating my previous one star review because the experience has worsened. They have asked for the UPS tracking number or other previously reported information in no less than 25 emails. I have repeatedly replied provideding the tracking number. UPS confirms they received the package. TODAY after nearly a month of receiving endless emails to the point of harassment they had the audacity to ask for my order number. It is truly astonishing. DO NOT ORDER FROM THIS "COMPANY! Do not order from this company. Shipping took forever ultimately had to purchase something else because it thought it would never arrive. The chemical smell was unbearable WITHOUT OPENING THE PACKAGE. Returning the UNOPENED package has been a nightmare. I had to pay significant shipping costs and they still refuse to refund my money despite proof they have received the UNOPENED return.
2 August 2026
Unprompted review
Reply from Pelsbarn
We're truly sorry to hear about your experience, and we sincerely apologize for the frustration and inconvenience you've encountered.
We understand how disappointing it must have been to experience such a long shipping delay, especially when you needed the product and had to purchase an alternative. We're also sorry to hear about your concerns regarding the odor and the difficulties you've experienced with returning the unopened package and receiving your refund.
We understand how frustrating it is to have already paid significant return shipping costs and still be waiting for your refund after the return was received.
Your feedback has been shared with the appropriate team for review, and we sincerely apologize that the return and refund process has not been handled as smoothly as it should have been.
Again, we're very sorry for the experience you've had, and we appreciate you taking the time to share your feedback.
Team Pelsbarn
I have 10 emails in which I requested a…
I have 10 emails in which I requested a return within my 14 days Pelsbarn keeps emailing me refunds options 20% 30% refund Or choose another item and not have to return the items I purchased. My dag doesn’t even like your product. I’ve tried numerous times to get the address to return the items and get a full refund. Pelsbarn is not living up to the return of 100% refund if you are not satisfied.
I will be reporting this to the Better Business Bureau and place online constantly not to buy your products!
15 July 2026
Unprompted review
Reply from Pelsbarn
We're truly sorry for the frustration and disappointment you've experienced, and we sincerely apologize for the delays in handling your return request.
We completely understand your concerns. We know you've requested a return multiple times within the return period, and we're sorry that your experience has not met your expectations.
The refund alternatives we provided were intended to offer additional options, but we completely respect your decision to proceed with a return and refund.
Please know that we've already followed up with the appropriate team regarding your return request and are currently waiting for their feedback.
We'll continue to monitor your case closely and will update you as soon as we receive the information needed to move your return forward.
Again, we sincerely apologize for the inconvenience and appreciate your patience.
Team Pelsbarn
I ordered the dog car beds and did…
I ordered the dog car beds and did recieve the seatbelt restraints making the beds unusable. I have spent 3 months, numerous emails, phone calls. They asked for pictures of packaging which I no longer have. All I want is for them to send the seatbelts. How hard is that. I will not use this company again . Customer service is
horrible .
1 June 2026
Unprompted review
Reply from Pelsbarn
We're truly sorry to hear about your experience, and we sincerely apologize for the frustration and inconvenience you've faced over the past few months.
We completely understand how disappointing it must be to receive a product without the necessary seatbelt restraints, making it unusable. We also apologize for the repeated requests and delays in resolving your concern. This is not the experience we want for our customers.
Please know that we've shared your feedback with the appropriate team for review as we continue working to improve our products and customer support.
Again, we're very sorry for the inconvenience, and we appreciate you taking the time to share your honest feedback.
Team Pelsbarn
Terrible products and service
If I could give it no stars I would. The products were bad quality, cheaply made, and did not cool my hand down, never mind provide effective cooling for a dog. I had to message repeatedly to ask for a return address and return form. They then asked for photos and generally delayed the process.
I paid a considerable amount to return the items (they offered me 20% back to keep them which I didn’t accept as they are that bad) and they also charge a $7.99 restocking fee, so all in I will receive around half of what I paid for my order back.
They received my return order 15 business days ago and have not even acknowledged that they have it, never mind actually processed a refund.
Avoid.
2 July 2026
Unprompted review
Reply from Pelsbarn
We're truly sorry to hear about your experience, and we sincerely apologize for the frustration and disappointment you've encountered.
We understand how upsetting it must have been that the product didn't meet your expectations and that you experienced delays while trying to obtain assistance with your refund request. This is not the level of service we strive to provide, and we regret that we let you down.
We appreciate you taking the time to share your feedback. Your comments have been shared with the appropriate team as we continue working to improve both our products and our customer support.
Again, we're sincerely sorry for the inconvenience you've experienced, and we appreciate your honest feedback.
Team Pelsbarn
One of the worst
One of the worst! Stay away from this company. It’s pretty much close to a SCAM. Their products don’t do what they promote literally NO.
It took a month for them to finally ship their cooling mat. And the mat suppose to cool our pets it’s a joke! It’s some thin fabric that doesn’t do ANYTHING.
Since their products are scam I’m pretty much sure that they help shelter animals is a scam too.
1 July 2026
Unprompted review
Reply from Pelsbarn
We're truly sorry to hear about your experience, and we sincerely apologize for the frustration and disappointment you've encountered.
We understand how disappointing it must have been to wait for your order and then find that the product did not meet your expectations. This is certainly not the experience we want our customers to have.
We appreciate you taking the time to share your feedback. Your comments have been shared with the appropriate team as we continue working to improve our products, shipping experience, and customer service.
Again, we're sincerely sorry for the inconvenience you've experienced, and we appreciate your honest feedback.
Team Pelsbarn
Can't return mats that my dos will not use…
I ordered two cooling mats for my dogs about 2 weeks before our vacation they got there after we left My dog sitter opened them up for the dogs to use and they did not like them. When I
Returned home I contacted Pelsbarn to return them and was denied the chance to return them as it was past the time frame and now I am out $100+ for a product I can't use. Unhappy with Pelsbarn to say the least. Will not recommend this company
Liz C.
2 August 2026
Unprompted review
Reply from Pelsbarn
We're truly sorry to hear about your experience, and we sincerely apologize for the disappointment and frustration this has caused.
We completely understand how upsetting it must have been for your order to arrive after you had already left for your vacation, and we're sorry to hear that the cooling mats weren't a good fit for your dogs. We also understand your disappointment regarding the return timeframe.
Your feedback is important to us, and we'll make sure it's shared with the appropriate team as we continue working to improve both our shipping process and customer experience.
Again, we're sincerely sorry for the inconvenience, and we appreciate you taking the time to share your honest feedback.
Team Pelsbarn
I placed an order for the car bed and…
I placed an order for the car bed and it looks nothing like the pictures on line. It is missing the cover and blanket it was suppose to come with. My dog likes the high sides to snuggle in but it is not what I ordered. Customer service went back and forth with me and agreed to send missing items only to later be told they were in back order and instead would send a cooling mat but instead received a thin sheet . Makes no sense . I could have used one of my pillow cases and accomplished the same thing.
26 June 2026
Unprompted review
Reply from Pelsbarn
We're truly sorry to hear about your experience, and we sincerely apologize for the frustration and disappointment this has caused.
We understand how disappointing it must have been to receive an item that did not match your expectations and then experience further confusion regarding the replacement. We also apologize that the substitute item you received was not what you were expecting.
This is not the experience we want for our customers, and we appreciate you taking the time to share your honest feedback. Your comments have been shared with the appropriate team as we continue working to improve our products, inventory management, and customer service.
Again, we're sincerely sorry for the inconvenience, and we appreciate your feedback.
Team Pelsbarn
So glad I tried them
The quality of the items I purchased was far above what I was expecting. This was my first purchase from this company. The items were thoughtfully wrapped and included a keychain in the shape of a paw print that has room for a beloved pets fur, being I had lost my sweet boy 6 months ago, I had his fur here in a little case so I can add it tot he keychain now! My remaining two dogs have wonderful cooling mats for their crates now! The customer service was also very helpful and responsive. I will 100% be using this great company again!
2 July 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for taking the time to share such a heartfelt review. 💙
Reading your message truly touched all of us. First of all, we're so sorry for the loss of your sweet boy. Losing a beloved companion is incredibly difficult, and we're honored that the little paw print keychain could become such a meaningful keepsake by holding a piece of his fur. Knowing it has found such a special purpose means more to us than words can express.
We're also delighted to hear that your two other dogs are enjoying their new cooling mats. Providing pets with comfort and helping them stay cool is exactly why we created these products, so it's wonderful to know they're already making a difference.
It means a great deal to us that your first experience with Pelsbarn exceeded your expectations. From the quality of our products to the way they're carefully packaged and the support provided by our customer service team, we always strive to create an experience that shows just how much we care about both pets and the people who love them.
Thank you again for your trust, your incredibly kind words, and for allowing us to be a small part of your journey. We wish you and your two furry companions many happy, comfortable moments together, and we look forward to welcoming you back to the Pelsbarn family in the future. Sending you and your pups lots of love. 🐾❤️
If I could give 0 stars I would have.
EDIT: 28/09/26.
It is now 15 days since my Return was received (and acknowledged) 15 days.
Pelsbarn themselves said I should expect my Refund once the return has been inspected etc., which can take up to 10 days. Says on their page too.
I gave them the full 10 days and emailed asking about my Refund and heard back saying that the "inspection process can take up to 10 days" (useless email really as I stated that in mine to them🤷)...then 13 days and emailed asking when I might expect to hear about my Refund... then 15 days and emailed Again saying I'd like to hear back by return that my Refund is being processed Or has been and it's on the way. Both of these emails have remained unanswered/acknowledged and I am Still none the wiser as to When my Refund will hit my Bank.
After my initial Review, Pelsbarn replied wanting additional information which was given and the Return was able to proceed... and I thought Thank Goodness because this is no small amount when I depend on state pension and disability benefit And I used some of the little savings I have. So, YES PLEASE PELSBARN, I would very much like to have my Refund back in my Bank Account ASAP. Really, I shouldn't have to Still be chasing you for this.... especially when you have the nerve to send numerous emails every week showing your products And one today wanting to know "how you did" 🤷 Really? This whole debacle has been going on for far too long now and needs to be resolved.
If I could give 0 stars I would have.
I ordered a cooling mat which was on offer for BOGOF.. but only one arrived AND to be perfectly honest I was surprised and very disappointed with the size. It in no way measures up to the size of the older cooling mat of the same "Large" bought elsewhere. I contacted their customer service as advised on their webpage and received a standard reply, saying someone would be in touch within the next 3-5 working days. That was just over 3 weeks ago and every time I Very Politely ask that someone gets in touch with the return instructions and return address, I get their standard reply. I am a pensioner relying on state pension and disability benefit. I used some of what savings I have to give my dogs some relief and comfort during the recent hot weather AND Pelsbarn really sell their goods - making them sound way above products of a similar make. In actual fact, there is absolutely NO difference between their cooling mat and the others I bought from Amazon - and at an such an extortionate amount, I wish dearly I had gone back to Amazon. Do yourselves a favour and don't waste your money or like myself, you'll end up wasting your time as well, trying to get a refund - which is supposedly promised on their webpage... but like the "someone will be in touch etc.," it won't be forthcoming. Just so everyone knows, in my last email this morning to Pelsbarn I let them know I would be leaving a stinging Review - and guess what?... I got their standard reply. A Very expensive lesson learned for me - one I could really do without but we live and learn And I have already told my many dog walking friends not to waste their money and time. Disappointed and very let down by a Company that shouts about how good they are . 👎👎👎
13 July 2026
Unprompted review
Reply from Pelsbarn
We're truly sorry to hear about your experience, and we sincerely apologize for the frustration and disappointment you've encountered.
We completely understand how upsetting it must have been to receive only one cooling mat when you were expecting the promotional offer, and we're sorry to hear that the product did not meet your expectations. We also sincerely apologize for the delays in responding to your return request and for the inconvenience this has caused.
We especially appreciate you sharing how this has impacted you. We understand that this purchase was important to you, and we're very sorry that your experience did not reflect the level of service we strive to provide.
Your feedback is very important to us, and we'll make sure it is shared with the appropriate team as we continue working to improve both our products and our customer support.
Again, we're sincerely sorry for the inconvenience, and we appreciate you taking the time to share your honest feedback.
Team Pelsbarn
Superb Customer Service
The cooling mat is amazing! My dog loves it and it cools her down quickly. What’s really outstanding is the customer service from Pelsbarn. The item was shipped to an address where I was staying for a couple of weeks and because of a mix up with the USPS, it ended up being sent back to Pelsbarn. They were in constant communication with me and ended up re-shipping to me at my home at their expense. That is the definition of excellent customer service and going the extra mile!
31 July 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your wonderful review! 💙
It truly means a lot to us that both our cooling mat and our customer service made such a positive impression. We're delighted to hear that your dog loves the cooling mat and that it's helping her cool down quickly and stay comfortable.
We're also so pleased that we were able to help resolve the shipping mix-up. We understand how frustrating situations like that can be, especially when they are outside of your control. That's why we always do our very best to find a solution and keep our customers informed every step of the way. Knowing that our communication and willingness to re-ship your order made a difference is the greatest compliment we could receive.
At Pelsbarn, we believe that great service doesn't end when an order leaves our warehouse. We want every customer to feel supported from the moment they place an order until their pet is happily enjoying our products. Hearing that you felt we went the extra mile means the world to our entire team.
Thank you again for your trust, your kind words, and for taking the time to share your experience. We hope your furry friend enjoys many more cool, comfortable naps on her cooling mat, and we look forward to serving you again in the future. Give your sweet pup a big cuddle from all of us! 🐾💙
Do not recommend - horrible customer service
Do not recommend, product is average. But the customer service and experience is even worse. They sent me the wrong bed. I ordered the cooling bed. And received the “fluffy bed”. I reached out to Support and didn’t hear back till three weeks later after multiple attempts. And to make matters worse, they asked me to send multiple images to prove the inaccurate delivery (which I already included in my original ticket). Images of the bed, images of the wash tag images of the bar code, etc. After sending these multiple times, they then tell me that they’re going to send me a return label to return it. Then what? When I asked, they said they could send me the correct product, only after they received the return item. I don’t know about you, but I think an honest company should send me the correct product Or issue refund in a prompt manner. If they solve the problem from the beginning and took care of it, I would be a repeat customer or give them a positive review. They declined.
Also, I don’t know how they have 4.9 stars on their website that’s also false advertising.
1 August 2026
Unprompted review
Reply from Pelsbarn
We're truly sorry to hear about your experience, and we sincerely apologize for the frustration and inconvenience you've encountered.
We completely understand how disappointing it must have been to receive the wrong bed and then experience delays while trying to get the issue resolved. We also understand that repeatedly being asked for additional photos after already providing them added to your frustration. This is not the experience we want our customers to have.
We appreciate you taking the time to share such detailed feedback. Your comments regarding the support process, communication, and overall experience have been shared with the appropriate team as we continue working to improve our service.
Again, we're very sorry that we let you down, and we appreciate your honest feedback.
Team Pelsbarn
Pelsbarn provided a simple and…
Pelsbarn provided a simple and enjoyable shopping journey. The website worked perfectly, my purchase arrived as expected, and I couldn't be happier with the service.
1 August 2026
Reply from Pelsbarn
Thank you so much for your wonderful review! 💙
We’re thrilled to hear that your shopping experience with Pelsbarn was simple, enjoyable, and hassle-free. We work hard to make sure our website is easy to use, our ordering process is smooth, and every package arrives exactly as expected, so it means a lot to know we achieved that for you.
Your kind words about our service are truly appreciated. Our entire team is passionate about creating not only high-quality products for pets but also a shopping experience that our customers can trust and enjoy from start to finish.
Thank you for choosing Pelsbarn and for taking the time to share your experience. We hope you and your furry companion enjoy your purchase for a long time to come, and we look forward to welcoming you back again in the future! 🐾✨
Cooling bed purchase
I purchased a cooling bed from the company but my dog never took to it. I contacted the company to return the bed for a refund within 30 days of purchase and they graciously did so with no problems. The quality of the product is peerless, and I would hesitate to purchase other products from the company.
31 July 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for taking the time to share your experience with us. 💙
While we're naturally a little sad to hear that the cooling bed wasn't the right fit for your dog, we completely understand that every pet has their own unique preferences. Just like people, some dogs immediately fall in love with a new bed, while others simply prefer their familiar spot.
We're delighted to hear that you were happy with the quality of the cooling bed and that our return process was smooth and hassle-free. We believe shopping online should be worry-free, which is why we always do our best to make our return policy as fair and straightforward as possible.
Your kind words about the quality of our products and your confidence in purchasing from us again truly mean the world to our team. We put a lot of love and care into everything we create, and knowing that this shines through is the greatest compliment we could receive.
Thank you once again for your trust and for giving Pelsbarn a try. We hope to welcome you back in the future and help you find another product that your furry friend will absolutely love. Wishing you and your dog many happy and comfortable moments together! 🐾💙
Fast shipping and a great product that…
Fast shipping and a great product that my Lily girl is using when she is overheated!
31 July 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your wonderful review! 💙
We're so happy to hear that your order arrived quickly and, even more importantly, that your sweet Lily is enjoying her cooling product when she gets overheated. Knowing that it's helping her stay comfortable and cool is exactly why we created it.
We always strive to provide both high-quality products and fast, reliable service, so it's incredibly rewarding to hear that both met your expectations.
Thank you for choosing Pelsbarn and for taking the time to share your experience. Please give Lily a big cuddle from all of us—we hope she enjoys many more cool, comfortable naps ahead! 🐾❄️💕
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