5★ Review: Been using Pellet king for several years Ordered the large pallet of kiln-dried oak logs—checkout was easy and delivery was fast. The logs are all great quality and a consistent size, mak... See more
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Review summary
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I’ve been ordering from Pellet Kings for a while now and I can confidently say they offer the best quality pellets at the best price I’ve been able to find anywhere. The pellets burn clean, last l... See more
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Pellet Kings have great customer service, she always solves the problem or ensures delivery for us often at very short notice. The delivery drivers are really careful with their pallet movers and make... See more
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When I phone up for my order the assistants can not help me enough, they make sure all details are correct, work on getting the best delivery time and day for me and are just really friendly.
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Company details
Written by the company
Quality wood pellets and premium kiln dried firewood available with free nationwide delivery.
Contact info
Stanmore Industrial Estate, WV15 5HP, Wolverhampton, United Kingdom
- 01252 929 201
- enquiries@pelletkings.com
- pelletkings.com
4.7
Excellent
91 reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Reply from Pellet Kings
Thank you for your five star review. We really appreciate the feedback, and it’s good to know that we offer a fast and friendly service at a good price
Fab product
Fab product, fast delivery, would have been 5 stars but slight lack of communication on last delivery ment we went expecting them when they came.
17 November 2025
Reply from Pellet Kings
We are pleased to hear that you received a fantastic product and the delivery was quick. We are sorry if there was a lack of communication regarding the delivery. Next time you order, please call us directly and we can ensure you are provided with an accurate ETA
Reply from Pellet Kings
Thank you for your five star review. It’s always good to hear that we are great value, selling excellent products with a fast delivery.
We really appreciate your custom and your review thank you so much
Customer service is fabulous
Customer service is fabulous. I’m a returning customer of these pellets and am always satisfied with the product.
17 November 2025
Reply from Pellet Kings
Thank you, for your amazing review. We also pleased you received fabulous customer service and that we provided a quality product. We appreciate your loyalty to our business.
Reply from Pellet Kings
Thank you so much for your fantastic review. We pride ourselves on excellent customer service and prompt delivery, your positive review means a lot to the whole team. We really appreciate your support and look forward to delivering to you again soon
Really helpful customer service team…
Really helpful customer service team and great priduct we will definately use again
3 November 2025
Reply from Pellet Kings
Thank you for such a positive review. Our customer service team work hard to ensure customers are satisfied so your review means a lot. Glad you were pleased with the product and we look forward to serving you again soon
Super 👍🏻
My second pallet of pellets. I use these as bedding for my horse. Fab product, fab service - thank you ☺️
31 October 2025
Reply from Pellet Kings
Thank you for sharing your positive experience with Pellet Kings. We are so pleased you are happy not only with the product but with the service we provide. We pride ourselves on quality products and excellent customer service and your feedback is much appreciated.
5★ Review
5★ Review: Been using Pellet king for several years
Ordered the large pallet of kiln-dried oak logs—checkout was easy and delivery was fast. The logs are all great quality and a consistent size, making them simple to stack and they burn brilliantly. Excellent value as well; the big pallet should see us through the whole winter. Highly recommended.
23 October 2025
Reply from Pellet Kings
Hi Craig,
Thank you so much for your continued support and wonderful feedback! We’re delighted to hear that you’re happy with the quality of our kiln-dried oak logs and that the ordering and delivery process went smoothly. It’s great to know the logs are keeping you warm and that the large pallet offers great value for the winter. We really appreciate your recommendation and look forward to supplying you again in the future!
Kind Regards,
The Pellet kings Team
Fantastic thanks
great delivery and the oak wood brilliant thanks again after my 7 th order
24 October 2025
Reply from Pellet Kings
Thank you for your amazing review. We pride ourselves on delivering high quality kiln dried wood and your positive review is very welcomed. Thank you for taking the time to feed back to us and we will ensure we give the same great service next time you order with us
Great customer service.
23 October 2025
Reply from Pellet Kings
Thank you so much for your positive feedback. It means a lot to know our team provided such great customer service. We really appreciate your continued support
Excellent service
Excellent service , wood as good as always. Delivery company polite and well organised.
20 October 2025
Reply from Pellet Kings
Thank you so much for your amazing feedback. We work hard to provide an excellent service to all our customers and we are pleased the wood and delivery met with your expectations. Your review means a lot to the whole team
Excellent company to buy from
Excellent company to buy from. Fast delivery, good customer service
20 October 2025
Reply from Pellet Kings
Thank you Helen for your glowing review of our company. We aim to provide good customer service, quality wood and fast delivery. It’s wonderful to know that you found all aspects of our service to be excellent. Thank you again for taking the time to share your experience
Reply from Pellet Kings
Thank you so much for your review. We are glad the delivery arrived on time. We noticed you gave us a 4-star rating, if you could let us know what we could do better, we’d truly appreciate it. We have sent you an email and would love to hear your feedback. Please feel free to reply at your convenience. We’re committed to improving and making things right.
Great quality logs
Great quality logs, delivered on time and the added surprise of firewood and firefighters. Brilliant customer service, thank you.
16 October 2025
Reply from Pellet Kings
Hi Christopher,
Thank you for your fantastic review! We're so pleased to hear that you were happy with the quality of the logs and the timely delivery. We're especially glad the added firewood and surprise touch were appreciated! Your kind words about our customer service mean a lot, thank you again for your support!
Kind regards,
The Pellet Kings Team
Excellent customer service.
I always get excellent customer service whenever I buy from Pellet Kings, from placing an order through to dealings with the delivery guys!
3 October 2025
Reply from Pellet Kings
Hi Cath,
Thank you so much! We're thrilled to hear that you consistently receive excellent service from start to finish. It means a lot to know our team in the office is making a great impression. We truly appreciate your continued support!
Kind regards
The Pellet Kings Team
Reasonably satisfied
Reasonably satisfied. Although the pallet was broken resulting in us hand balling the bags of the lorry. Also one bag was damaged which was reported to the driver. emailed the company but had no reply.
1 October 2025
Reply from Pellet Kings
Hi Steve,
Thank you for sharing your feedback in your review. We’re sorry to hear about the broken pallet and damaged bag you experienced during delivery. We understand how frustrating that must have been.
We wanted to let you know that we have emailed you directly to discuss this further and find a suitable resolution. Please check your inbox and get back to us at your convenience.
Thank you for your patience, and we look forward to resolving this for you.
Best regards,
The Pellet Kings Team
A good service all round very helpful on the phone
They were very helpful on the phone delivered on time and date required good service.
2 October 2025
Reply from Pellet Kings
Hi,
Thank you for your kind words! We're glad you found our team helpful over the phone and that everything arrived on time as expected. Providing a smooth and reliable service is what we aim for, thanks again for your support!
Kind Regards,
The Pellet Kings Team
Reply from Pellet Kings
Hi Amanda,
Thank you! We’re so pleased to hear that ordering was easy, delivery was prompt, and communication met your expectations. We really appreciate your continued support!
Kind regards,
The Pellet Kings Team
The delivery drivers are exceptional
The delivery drivers are exceptional, if it wasn’t for them I would be buying from a cheaper source.
16 October 2025
Reply from Pellet Kings
Hi Geoff,
Thanks for your review. We’re really sorry to hear you feel that way, though we’re glad the delivery went well and made a positive impression. We noticed you gave us a 4-star rating, if you could let us know what we could do better, we’d truly appreciate it. We have sent you an email and would love to hear your feedback. Please feel free to reply at your convenience. We’re committed to improving and making things right.
Kind regards,
The Pellet Kings Team
From the moment I rang you all went well
From the moment I rang you all went well all very friendly on the phone must mention the delivery driver very friendly and efficient please thank him,
Thank you all
Regards Colin.
25 September 2025
Unprompted review
Reply from Pellet Kings
Hi Colin,
Thank you so much for your kind words! We're delighted to hear that everything went smoothly from the moment you called. It's always our aim to provide friendly and efficient service, and it’s wonderful to know that both our team and the delivery driver made a great impression.
Thank you again for taking the time to share your experience.
Warm regards,
The Pellet Kings Team
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