Pegasus Jewellery Reviews 57

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, particularly the jewelry, noting its durability and appealing designs. Many people appreciate the wide selection of items available, finding them suitable for various occasions and as gifts. The service, including prompt delivery and excellent customer support, is frequently highlighted as a significant positive, contributing to a smooth and satisfying shopping experience. However, some customers were dissatisfied with issues related to delivery and communication. A few people reported receiving damaged items, incomplete orders, or experiencing significant delays, even when paying for expedited shipping. There were also mentions of a lack of communication from the company when these problems arose, leading to frustration and disappointment.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the high quality and beautiful... See more

Quality

Consumers find quality to be positive, consistently praising the items as well-made, beautiful, and durable.... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the promptness and efficiency... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the fast and prompt delivery times,... See more

Customer service

People report positive experiences with customer service. Many customers praise the prompt replies and... See more

Based on these reviews

Rated 4 out of 5 stars

I only buy from Pegasus jewellery and strongly recommend you do so too came across there site years ago looking for horse jewellery related to my passion and owner of horses and there selection of... See more

Rated 5 out of 5 stars

I have purchased items of jewellery from Pegasus for a number of years now. I usually order items for Christmas presents for my horse/dog family and friends, and sometimes treat myself! Delivery i... See more

Rated 5 out of 5 stars

Great service, great products, great communication and great delivery time. Always excellent quality products and they last forever. I have had a mystery bag also and received a lovely leather bracel... See more

Rated 5 out of 5 stars

I purchased a horse shoe necklace from pegasus jewelry to the USA and was blown away by the quality and how beautiful it was for my wife. While in shipping it was held by customs and i contacted pegas... See more

Company replied

Rated 5 out of 5 stars

Lovely range of jewellery for the horse and countryside lover. The Vitality Range are gorgeous and make lovely presents. Pegasus regularly add new designs and I cannot fault their service. Great to... See more

Rated 5 out of 5 stars

Have purchased a few items for my horse-mad daughter. All great quality, lovely modern designs, beautifully packaged. Always prompt service too. Love a wee Pegasus treat.

Rated 5 out of 5 stars

Amazing choice of beautiful jewellery. The descriptions of the items are detailed and make it easier to decide on your purchase. My items arrived well packaged with a jewellery pouch. The items were... See more

Company replied

Rated 5 out of 5 stars

Lovely pearl and horseshoe earrings, I loved these so much bought another pair as a gift. Great efficient service and excellent value from a friendly small business

Rated 5 out of 5 stars

Bought so many of Kim’s pieces: the silhouette necklace has never left my daughter neck since getting it and the vitality bracelets are superb. We’re a ‘horsery’ household but I love being able to sup... See more

Rated 5 out of 5 stars

A beautiful necklace arrived as my Mystery Bag surprise. Thank you it is lovely. I haven't stopped wearing it. Great service. I will definitely apply for another Mystery Bag.

Rated 5 out of 5 stars

Great service, I have purchased a few items from Pegasus and they have always been very helpful and the stainless and gold bracelet that I got this week is really nice I an very pleased with it. Than... See more

Company replied

Rated 5 out of 5 stars

I have the most gorgeous snaffle necklace and my daughter a snaffle ring. Both beautifully made, delivered on time and we always get compliments about them. Would recommend 100%.

Rated 5 out of 5 stars

Beautiful jewellery and fabulous service, the delivery was so quick. Would definitely buy from this company again, they were extremely helpful when I needed it as a gift last minute so needed prompt d... See more

Rated 5 out of 5 stars

Arrived in the timescale advised at point of purchase and item I can not fault for looks and use or use. The sticks are strong so appear to be keeping all bugs well clear of me thank goodness.

Company replied

Rated 5 out of 5 stars

My go to for gifts for friends and family. Have a few items myself too and always receive compliments on them. Both affordable and high quality.

Rated 5 out of 5 stars

Fabulous customer service, helped obtain a special gift at very short notice. Quality of the jewellery is second to none

Rated 5 out of 5 stars

I wholeheartedly recommend the vitality bracelets, I have repetitive strain pain in my arms and they really relieve it.. Delivery is free and so quick too, excellent service.

Rated 5 out of 5 stars

Lovely products and very competitive pricing. I have bought several different items and I've been very pleased with them all. Communication is excellent and fast delivery.

Rated 1 out of 5 stars

Having been a customer for many years and living the items, I was lucky enough to win a voucher in the £10 lucky bag. Having waited and chased for the voucher for over 3 months, I finally received a... See more

Company replied

Rated 1 out of 5 stars

Brought two bracelets on the 19th September as birthday presents. one was broken so I emailed immediately and was told a replacement would be sent out. I’ve emailed a number times since and each tim... See more

Rated 1 out of 5 stars

I paid £7 for next-day delivery on 9 November, expecting the item on 11 November. It didn’t arrive. Royal Mail confirmed the parcel was actually posted on 11 November, despite the seller claimin... See more

Company replied

Rated 1 out of 5 stars

So I bought a necklace and bracelet from this company I only received the braclet emailed to find out where the necklace was told it was late coming back from hallmarking promised to send another one... See more

Company replied

Rated 1 out of 5 stars

Don’t use them - FRAUD Bought a necklace more than a week ago. Nothing was communicated for over two days. 4 days later I’m told that they don’t have it in stock and what i want to do . I asked for... See more

Rated 1 out of 5 stars

I have yet to receive the item I ordered. It was meant to be delivered by the 11th February. It’s now the 24th. Heard nothing.

Company replied

Rated 1 out of 5 stars

I wanted this for a birthday gift and we fly tomorrow. The parc l never arrived after emailing and leaving a message of Facebook messenger. Very disappointed. No telephone number on Pegasus webpage.... See more

Company replied

Rated 1 out of 5 stars

I never received my bracelet as Royal Mail delivered to wrong Address and was never traced. Still awaiting refund.

Company replied

Rated 5 out of 5 stars

Great quality, fast delivery and fabulous customer service!! Have purchased for lots of family and myself!

Rated 5 out of 5 stars

I live in Spain and have bought gifts for family and friends in the UK. Perfect and easy to order. The website is easy to use and select from.

Rated 5 out of 5 stars

A very professional company which has customer satisfaction at the forefront, infact You won't find better.

Rated 5 out of 5 stars

I’ve bought multiple pieces from Pegasus and they are all absolutely beautiful! The trio stirrup necklace is my absolute favourite and everything is really reasonably priced. Fantastic small business!... See more

Rated 5 out of 5 stars

I’ve bought a few items from Kim’s collection and been delighted with them. I have also sent bracelets and necklace to friends as gifts. Love the new collection and I’m tempted with the scarf band.... See more

Rated 5 out of 5 stars

Bought the adjustable paw print ring quite a while ago, still looks good still wearing it.

Rated 5 out of 5 stars

Bought several items from this company. Great quality products, with plenty of choice. Everything has always been good.

Rated 5 out of 5 stars

My first experience with Pegasus Jewellery was very good I got a beautiful equine related bracelet for my partner then I noticed the lovely dog paw earrings which I couldn’t resist ordering excellent... See more

Rated 5 out of 5 stars

I ordered a Silver and Rose gold Snaffle Bracelet as a Christmas present. Ordering via The Pegasus Jewellery website was easy, and l took delivery within three days, which given the time of year was... See more

Rated 5 out of 5 stars

I have had a few vitality bracelets and I am really happy with them and the service is brilliant

Rated 5 out of 5 stars

A fabulous small company, and I have purchased three bracelets and two sets of earrings, each time being delighted with my purchases. A couple of times I have contacted customer services with questi... See more


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Jeweler
  4. Jewelry Designer
  5. Jewellery Manufacturer

Written by the company

Pegasus Jewellery is a small, independent UK brand creating meaningful, elegant jewellery inspired by the equestrian lifestyle. We are proud to create quality equestrian jewellery that blends timeless elegance with subtle equestrian influence. Pegasus Jewellery has been proudly established since 2015, and we now send hundreds of orders every week across the UK and beyond. As a small independent business, we do not actively request reviews from customers, which means the feedback shown here represents only a small snapshot of our overall customer experience. We are incredibly grateful for our loyal community, many of whom return to us time and again. We remain committed to personal service, honest quality, and ensuring every customer is happy with their purchase. If ever there is an issue, we are always here to put it right.


Contact info

4.1

Great

TrustScore 4 out of 5

57 reviews

5-star
4-star
3-star
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1-star

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

I never received my bracelet as Royal…

I never received my bracelet as Royal Mail delivered to wrong Address and was never traced. Still awaiting refund.

6 March 2026
Pegasus Jewellery logo

Reply from Pegasus Jewellery

Dear Mr Vincent,



Thank you for your patience while we looked into this for you.



Royal Mail have confirmed that the GPS location recorded for the device used to take the delivery photo matches your address. This leaves us in a very difficult position, as the information provided to us shows the parcel as having been delivered correctly.

The second issue, is that now that the review has been placed on Trustpilot, it may lead other customers not as genuine as yourself to question delivery photographs and demand refunds for items they have actually received, we are vulnerable to scams in a daily basis.



Even so, as a gesture of goodwill, we will refund your item, despite Royal Mail not offering us any compensation because they maintain that the parcel was delivered to the correct address.

If the parcel is found or there are any honest people out there who return the parcel to its rightful address, please let me know I’m sure you will appreciate missing parcels are a huge hit to small companies like ours.



I do hope you can see this from our point of view, and I apologise that it has taken so long to resolve this matter.



Kindest Regards

Kim Wilson
Director

Rated 1 out of 5 stars

I wanted this for a birthday gift and…

I wanted this for a birthday gift and we fly tomorrow. The parc l never arrived after emailing and leaving a message of Facebook messenger. Very disappointed. No telephone number on Pegasus webpage.

19 March 2026
Pegasus Jewellery logo

Reply from Pegasus Jewellery

Dear Jeanie,
We are so sorry to hear this and completely understand how frustrating this must be, especially with a birthday and travel plans.

Your order was dispatched on time from us, however it looks like there has unfortunately been a delay with Royal Mail, which is completely out of our control. That said, we absolutely understand that this doesn’t make the situation any less disappointing for you.

We’re also very sorry if you feel your messages haven’t been responded to. That is never our intention, and we always aim to get back to customers as quickly as possible.


Kind regards,
Pegasus Jewellery

Rated 5 out of 5 stars

Throughly Recommend

I ordered a Silver and Rose gold Snaffle Bracelet as a Christmas present. Ordering via The Pegasus Jewellery website was easy, and l took delivery within three days, which given the time of year was very impressive. The quality of the item was first class, and much appreciated and loved by the recipient.
My only criticism would be that the materials used were a little thin, and l would have liked a little more weight to the item. But that’s a personal view. Given the quality of the bracelet, the price and the discount offered as a first time customer, l have no hesitation is giving Pegasus Jewellery 5 Stars.
I will be definitely be purchasing again.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Jewellery

I’ve bought multiple pieces from Pegasus and they are all absolutely beautiful! The trio stirrup necklace is my absolute favourite and everything is really reasonably priced. Fantastic small business!

1 February 2026
Unprompted review
Rated 5 out of 5 stars

A fabulous small company

A fabulous small company, and I have purchased three bracelets and two sets of earrings, each time being delighted with my purchases.
A couple of times I have contacted customer services with questions, which have always been promptly replied to. Moreover, when I lost part of a bracelet (my own fault), the missing part was quickly despatched to me.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

I have purchased items of jewellery…

I have purchased items of jewellery from Pegasus for a number of years now.
I usually order items for Christmas presents for my horse/dog family and friends, and sometimes treat myself!
Delivery is quick, and customer service excellent. Good quality jewellery that always looks great!

27 February 2026
Unprompted review
Rated 4 out of 5 stars

I only buy from Pegasus jewellery and…

I only buy from Pegasus jewellery and strongly recommend you do so too came across there site years ago looking for horse jewellery related to my passion and owner of horses and there selection of jewellery over the years have just got better with so many new designs to choose from and very thoughtful designs to suit every one. I love to wear them daily even at the yard or on a special occasion. I get constant compliments so much so I have already gifted charms to close friends and relatives on there birthdays or christmas 🫶

27 February 2026
Unprompted review
Rated 5 out of 5 stars

bracelets

I have had a few vitality bracelets and I am really happy with them and the service is brilliant

27 February 2026
Unprompted review
Rated 5 out of 5 stars

I’ve bought a few items from Kim’s…

I’ve bought a few items from Kim’s collection and been delighted with them. I have also sent bracelets and necklace to friends as gifts.
Love the new collection and I’m tempted with the scarf band.
Thank you for the great experience.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewellery with excellent service

I have ordered numerous times from Pegasus Jewellery and every time the speed of service and quality of the items has been wonderful. I would recommend purchasing from Pegasus without hesitation, beautiful jewellery.

2 February 2026
Unprompted review

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