Peek Reviews 17

Peek and/or Peek Pro was a horrible experience for me! I have been running my tour company for nearly 10 years and after many years of constant marketing calls from Peek marketers trying to get me to switch over to them, I decided to take the bait. I left my long time booking platform during my busy season and joined peek and thought everything was going to be as they advertised and sold me. I was wrong. SUPER complicated website to navigate, the app was absolutely awful, I could never book last min customers due to its complexity (AND YES, ITS COMPLEX) but MORESO- CUSTOMER SERVICE WAS NO HELP! No one ever answered the phone, no live support whatsoever, AI Chatbot redirected me to wrong links to answer to any my questions (THEY WERE URGENT QUESTIONS) and whenever I submitted a ticket with a question, they would get back to me in 5-10 days with an answer, when I needed the answer right then and there or soon after.
Once I said I was leaving, customer service WAS responsive but it was too late. Lost lots of money because I could never manually book someone on the app, lost personal money as I would have to personally refund customers (never knew or learned how to set up a refund reserve- NO ONE RESPONDED TO THAT TICKET) and just an awful experience.
I do not recommend Peek/ PEEK PRO.

I used Peek for my rental business and had a terrible experience. The software so supposed to save us time, but I ended up spending hours every week just to make simple changes. There was no continued support by the sales rep, so I would have to call customer support each time I had an issue. Also they charge a $500 fee if you lose a credit card dispute, which can happen even if the card was indisputable.

We booked a boat transfer from Sierpe to Drake Bay in Costa Rica. At the time mentioned on the ticket there was no boat. We had to take the official boat after 1h waiting... And: we paid 80 USD for 2 persons while the actual price to pay on site is 40$ for 2 pax...
We tried to reach the company via Email and phone with no answer at all.

I run Jewel Vacations, a Destination Management Company based in Jamaica, and I’m warning other business owners to STAY AWAY from Peek Pro.

This has been one of the worst business decisions I’ve ever made. From the moment we integrated Peek, it’s been a complete disaster.

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🚫 What Went Wrong:

Website Crashes for Months
Their system caused my website to crash repeatedly, with no help to fix it. This caused major customer loss, and I’m still dealing with the consequences.

Wrong Prices Shown to Clients
Peek’s system automatically changed pricing on tours without my input. A high-value booking had to be canceled due to this, costing me money and credibility.

Booking ID B-ZY3N4K8 Still Not Refunded
Their mistake caused me to cancel this booking, and now their system won’t even allow me to process the refund. I’ve lost the client permanently and still haven’t received any help.

No Response to Emails or Support Tickets
I emailed them days ago. No reply. Their chat doesn’t work, and you can’t even get someone on the phone. For a business platform, this is unacceptable.

No Help to Remove Them or Restore My Website
I’ve requested they take their integration off my site and help restore it. Silence.

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⚠️ Final Word:

Peek Pro has cost my company clients, money, and reputation. There has been zero accountability or support. If you're a business owner, think very carefully before trusting them. This platform can do real damage, and you will be on your own when it breaks.

I'm taking this review public across platforms to protect other businesses from suffering the same fate.

Peek is only the booking platform, and despite stating otherwise, in practice, makes cancellation impossible. I booked and paid for a day trip in Czech Republic that had a clear 24 hours before the day trip cancellation policy. Immediately upon booking Peek wrote that the tour operator would be in touch. They were not in contact.
I attempted to cancel before the cancellation period ended, but was not able to reach anyone at a phone number. Nor at the email address I located myself online for the T & A Tour operator. Cancellation was impossible without the contact information for the tour operator. ONE DAY AFTER the date of my tour, Peek shared the contact information suggesting that I must reach the operator to cancel! Avoid Peek!

There system is beyond complicated. And their support is terrible.

I cannot recommend Peek.

I purchased an activity in Bangkok, paid upfront, and received a confirmation.

Later, I received a different activity and realized that my original booking had been canceled. A refund was issued, but I lost money due to credit card exchange rate fluctuations.

I spent two hours trying to figure out what was happening, as their communication was poor. The issue is that they partner with Bangkok Top Sights and Viator.

With three parties involved in a single booking, it's no surprise that activity prices in Thailand have increased.

Foreigners visiting Thailand want a trouble-free experience, but that’s not what I got with Peek.

Horrible company. Dishonest. Thieves. They are saying a tour happened when it didn't The provider canceled the night prior due to Covid. Neither Peek nor the company - Sonoma Sidecar Tours - will refund my money. I will NEVER use this site again and will be sure to spread the good word about how horrible they are.

DO NOT TRUST!
Where to begin... Like many others, I was scammed through Peek. I purchased tickets for an event (which they initially didn't send me - and I had to go through other channels to get them) and then, when the event was canceled, I was not refunded my money, as promised by the venue. Instead Peek responded to my credit card company, refusing and said that I received the services and never requested a refund. I had proof in writing, and they still LIED to prevent from refunding me. I have been fighting this for a month now and still received nothing. Stay away from Peek and from venues that use Peek.
Go through anyone else!

It is not working & I have wasted many hours asking for help but to no avail. I demanded a refund & they make it very difficult & until now, I am still trying to get my refund.

DON'T buy this application. WORTHLESS!

UPDATED REVIEW: If I could leave 0 stars I would. I am moving to a different company. They have ignored my emails asking for support for sometimes 3-4 days. Then when they do respond they do not even understand the problem and send a "canned" response.

FIRST REVIEW: I have been using Peek as my booking platform for my growing tour company and although there are a plethora of reasons that I would never recommend them, the main reason is that support is virtually non-existent, especially if you need something fixed quickly. Many things do not work properly in their booking system and it seems like they are not particularly interested in fixing them or improving the portal. I wish I never would have switched over to them but now I am sort of locked in because I made major changes to my website to accommodate their platform.

Peek.com is charging me for additional fee without explanation! I've asked repeatedly and they just dont bother to answer.

UPDATE: The company finally refunded me the 50%, hence updating the review to reflect that.
On 6/26/20023 I used a credit card to book a zip line tour at Bavaro Adventure Park (located in Punta Cana, Domincan Republic); the amount is $459.90. The company whose billed my credit cart has the name PTI* BAVADVPARK WWW. PEEK. COM UT. The following day I received a news that my flight from Sacramento to Punta Cana was cancelled due to weather issue. As a result, I immediately inform Bavaro Adventure Park to cancel my tour and they agreed to refund 50% of the amount, totalling $229.95 (please see the attachment for the cancellation agreement). For some reason, on 07/04/2023, they made 2 refund transactions; each in the amount of $229.95 and I thought they went above and beyond to resolve my issue. However, on 07/06/2023, they billed me again with 2 transactions; each in the amount of $229.95. As a result I'm at net loss of $459.90.
Up till now and despite many attempts with both the mercant and my credit card company, I still haven't received the promised refund.

I wish I could give them 0 stars
Their person on the other end continued to hang up the phone when her driver was late. NEVER called and kept hanging up like she was frustrated.
We had an appointment at 10:45, driver didn’t show until 11:30.
Horrible customer service. Would not recommend this company
954-955-2405

This was in Fort Lauderdale, Florida

This company is a scam. They are currently under investigation by my bank due to fraudulent charges. Stay away.

I paid for my tickets to The Color Factory in NYC. Peek processes the ticket sales. The fee is pretty hefty.

I never got the tickets. It's been a month and they never emailed or texted me the tickets. You can't login to access them. They don't call you back.

I do not know why businesses work with them when it stresses out the customer so much. There has to be a better way.

Using my Amex bill was the only proof I had that I purchased tickets. If they are charging so much, a simple email or text with the ticket confirmation should be standard practice.

I did leave messages but nobody ever responded.

Made a booking for an excursion for October, I want to cancel, no one answers me, I don't see it in my personal account. They do not answer the mail, I am writing for the third day !!! Scammers !!!