Peacockinsurance Reviews 

464
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, polite, and efficient when securing various insurance policies. Consumers also highlight the wonderful money-saving prices and the smooth, stress-free processes provided by the dedicated team. Some reviewers were not happy with unexpected price changes or experienced disappointing communication and support during their policy purchases. People noted that quotes sometimes increased significantly after initial contact or that getting timely and polite assistance became rather frustrating. Visitors should keep in mind that a few interactions involved challenges regarding high follow-up costs and unhelpful service responses.

What people talk about most

Staff

Clients share satisfaction on staff, frequently praising knowledgeable and professional agents who provide... See more

Service

Customers consistently note positive experiences with service, frequently praising staff for being... See more

Price

Reviewers mention positive feedback about price, consistently noting that staff work hard to secure the best... See more

Customer service

Customers had positive experiences with customer service, frequently praising knowledgeable and friendly... See more

User experience

Consumers find user experience to be an absolute satisfaction, highlighting a very smooth transaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kelvin Jackson at Peacock, made obtaining a new policy for my start up security company very easy & stress free. Very helpful & courteous. Genuinely decided on choosing Peacock as my provider solely b... See more

Company replied

Rated 5 out of 5 stars

I have been a landlords insurance customer for 13 years and Peacocks have been great throughout that time. Why ? 1) Unlike many providers, they don't hike the premiums every year when you don't... See more

Company replied

Rated 5 out of 5 stars

If I could give Nicola 10 stars I would. The whole process was made so simple for me and Nicolas professionalism was beyond fault. It was a stressful time for us as a family but it just felt as th... See more

Company replied

Rated 5 out of 5 stars

I spoke to Leah McArthur in the Property Sales Team. She was very friendly, polite, extremely helpful and efficient. She saved me well over £250 on my current provider's best quote and even took the... See more

Company replied


Company details

  1. Insurance Agency

Written by the company

With decades of insurance experience you can rely on us here at Peacock Insurance Services to be your only goto insurance professional for all of your needs. From shops to offices, restaurants and bars to fast food outlets. Adventure playgrounds to bouncy castle hire. Motor Trade to a large Fleet plus many many more we can compare the insurer market and we can arrange insurance for it all.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

464 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(464)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Evan and his colleague was very…

Evan and his colleague was very helpful, real knowledgeable and straight forward people top service

29 December 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Buying our caravan

We were viewing a caravan with regard to buying it, we live in West Devon and the caravan was in Swansea. I contacted Peacock Ins. for a quote prior to viewing it and decided to purchase, I called and spoke to Evan who arranged for the policy to be put in force, although the legal speak was a bit longwinded he was able to sort the policy and we brought the caravan home.So far I am pleased with the service and long may it continue

29 December 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Evan very helpful with deciding which…

Evan very helpful with deciding which was the most appropriate insurance plan.
Excellent customer service.

19 December 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Touring caravan insurance - would recommend …

I have just made a purchase for touring caravan insurance and spoke with Evan, as all previous reviews say, he is helpful, knowledgeable, friendly and efficient and I found him to be exactly the same. I would happily recommend him and the team when buying a policy.
When a company calls you after checking their website I normally find this annoying but on this occasion Evan was so courteous and friendly was able to answer questions confidently that I took the policy out there and then.

21 December 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

New Customer

Regan ran through the policy at the level and speed which made it easy to understand.

19 December 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

"Relaxed" but professional and helpful…

"Relaxed" but professional and helpful approach.
No hassling and explanations easy to follow.
Evan takes the stress out of "distance" purchasing.

19 December 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Excellent service from Evan

19 December 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

I’m going with Peacock…

Peacock insurance phoned me when I was looking for a quote for household insurance, I spoke to someone called Evan Clarke and he couldn’t have been nicer or more helpful with my queries. I’ve spoken to a few insurance companies over the last few days…..Evan was a star compared to the rest!
As a result of Evan’s manner and help I am taking out insurance with Peacock.

15 December 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Hi had spoke with Evan clarke regarding…

Hi had spoke with Evan clarke regarding a quote for home insurance, at the time it was unsuitable due to work ,so arranged a call back.evan explained it all to me ,was polite and friendly so went ahead and I took out the policy. Wouldn't hesitate to contact him again,as for my home insurance policy I hope I don't need it .but it all good .thanks again

15 December 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

A gentleman called Evan was most…

A gentleman called Evan was most helpful when renewing my insurance. I have been using this company for a number of years and have always recieved a great service from professionl polite staff.

11 December 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Regan the advisor was very professional…

Regan the advisor was very professional and advised the right cover for my landlords insurance. Made me feel at ease at all times and has a good sense of humour too

11 December 2023
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Ease of use and helpfulness of the…

Easy to use and the helpfulness of the adviser, Evan Clarke was excellent. He kept us informed at every step. He was very friendly and approachable.

8 December 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Peacock insurance, why go anywhere else??

I dealt with Evan in the new business department. Phoning to get insurance is not everyone’s idea of a good time, but I came off the phoning smiling and was still chuckling half an hour later. Evan was personal, yet professional, informative but not boring. We chatted about all the business required but he did in an efficient and timely manner so not to drag it out. I’ve dealt with Peacock insurance for over 8 years. I wouldn’t go anywhere else. I can guarantee you won’t find a better price from other providers.

8 December 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Very polite and friendly gentleman

Very polite and friendly gentleman, Evan Clarke, contacted me after I’d asked for a quote on line. He explained everything and answered my questions and was very patient. Never felt under pressure. Very impressed with this company peacockinsurance

7 December 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Evan sorted me a good price over the…

Evan sorted me a good price over the telephone
i have used peacock insurance for several years never beaten on price for like for like cover

6 December 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Regan made my first purchase of caravan…

Regan made my first purchase of caravan insurance very easy. He answered all my queries and also helped fill in the documentation correctly

5 December 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Very pleased

Spoke to Evan who was absolutely brilliant in answering all of my questions & queries before confirming my caravan insurance, he was very knowledgeable.

4 December 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Good advice.

Good advice delivered in a non pushy manner from Regan Olley.

30 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Good service...First contact via Martin Lewis Money…

First contact via Martin Lewis Money Expert. Their quote was about 3rd cheapest out of 28 received. I then did my own online research about Peacock Insurance. Reviews read well. Rang Peacock insurance and spoke to Regan Olley. Very straight forward information and helpful. Quite happy to send all info in paper format. We live in a very rural area and no computer. I decided to take out a home insurance having had to chase Howden who 'recently took over aplan'. Noticeable lower standard of customer service and vast increase in premium. We have never claimed on house insurance which has run for over 30yrs..
Thank you Regan.
MLSH.

1 December 2023
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

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