PDSA Reviews 3,208

I am absolutely appalled by the treatment and lack of care I have received from the PDSA.

My dog, who is normally like a tornado around the house, can now barely walk. It has now been nearly 48 hours of her being in obvious pain and distress.

At 6:30am this morning I contacted the emergency line because she was laying on the sofa shaking, dribbling, refusing food and clearly not herself. I was told I needed a video consultation through a company called VidiVet, who to be fair were fantastic and got back to me quickly. I understood at that point that they did not believe it was life-threatening, however the vet advised me to contact the PDSA at 9am for an appointment.

That is exactly what I did, only to basically be made to repeat the entire process all over again — except this time I couldn’t even upload videos. I genuinely do not understand how I am supposed to show how unwell my dog is through a single photo.

I then received an email stating somebody would get back to me within 24 hours, but that it could take up to 5 days. By early evening my dog had become even worse, so I called back as instructed if her condition deteriorated.

I was then asked to send even more videos via email, which I did. Bearing in mind my dog was laying on the bed shivering, dribbling and refusing food. They then insisted I take a video of her walking. I explained multiple times that she was clearly in pain and did not want to walk — when I put her on the floor she simply sat down — but they still insisted I force her to do it for the video.

After all of that, I was then told I would receive a phone call sometime between 9am–5pm tomorrow to speak to a vet.

I am honestly devastated and disgusted that they still refused to physically see her despite her condition worsening. I explained she had barely eaten for nearly 24 hours and all I wanted was for somebody to help relieve her pain. I even explained that I was willing to travel and willing to pay whatever was needed, yet I was simply told to go elsewhere.

No pet owner should be left feeling this helpless while their animal is suffering.

Always amazing and very helpful staff, they are kind and understanding and listen well, I dont ever feel rushed, pdsa edinburgh is amazing!

I was so please with the staff was so helpful with me and digger thank you

Absolutely disgusted with the treatment of my daughter when she took her young cat to pdsa Bridgend, she has been told to foot a bill of £375, she explained that she was in receipt of relevant benefits, had to pay £15 before they even looked at him. How can they call themselves a caring charity when they demand money off people who clearly can't afford it.livid is an understatement. Staff very abrupt and rude.

First time at PDSA.
Staff absolutely lovely. I was made to feel relaxed.
Even the other customers were ever so lovely.
Thank you PDSA

How I was treated by staff and how my pet was treated and handled very profeshanl..

Very polit and caring people even the receptionist
Was very nice and understanding as I have to say bye to my beautiful dog who is 16/17 years old and they told me all my options was they let me bring him home to say goodbye to the family and gave me all the information I needed and was so understanding n caring staff was not overcrowded it was so clean would recommend bring your pets their

They are lovely and caring vets they give a great service and are amazing
They are so helpful it’s unbelievable and I would recommend this place to anyone they are amazing

Done my online request form very easy, then got a phone call in a day or two to come and see the vet, didnt wait long at all in there, she was very caring listened to me am worrys, put me at ease. The whole process was great.

Absolutely love the PDSA, am SO appreciative of their excellent service to help people with their pets . My wee dog means so much to me but without the services of Pdsa there’s no way I could afford veterinary care for him 🙏🏼

Great experience and guidance on treatment

The vet was wonderful with my dog Oscar and adjusted Oscar’s meds instead of just giving him a repeat prescription for the same medication he has been on for 3 years x. I had also brought my new pet cat that ive just rescued and they were wonderful with her hopefully she will be better soon xx

The veteran nurses are always so kind and caring, make me feel at ease every time I go in with Billy. He has a lot of health conditions and I know with out the pdsa I wouldn't be able to keep up with veteran bills.

The staff have been very supportive the vets are a god send . Overall they made me feel better and confident.

The vet/nurse was lovely, so sympathetic and understanding.
Clean and friendly surgery. Got a plan to fix my wee cats teeth. Use this surgery for years with my pets. Always understanding.

The staff here clearly care about animals and I feel better supported than from a private outfit, at a fraction of the price.

Staff are very helpful and great people to talk to.

PDSA do a great job always polite professional vets I have taken my dog to Aston vet hospital from a puppy she was spayed and treated for a cut paw and had all her injections and treated for ear infection and it's always affordable thank you all

Very professional and understanding of diffrent people and pets needs