I was trying to convert a Canva PDF to PowerPoint which did not work at first. However, I contacted them through Chat service and the agent, who I believe name is Harold, helped me out in minutes and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I think the agent was cordial & professional. He was closely following guidelines set for him. Today's chat with your agent centered around an incorrect charge made to my account. I don't agree... See more
Company replied
Needed to compress a file for an application but struggled to find anywhere for free, so settled on PDF house for 95p, then immediately unsubscribed otherwise I would forget to! (iykyk) Compress... See more
Company replied
The website works well and is easy to use. I contacted support regarding my subscription, and the team was extremely helpful and resolved my issue immediately. The only downside is that the font size... See more
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Company details
About PDF House
Written by the company
We believe working with PDFs should be simple and fast
📄 PDF House offers an intuitive, easy-to-use interface that lets you edit, convert, merge, split, and e-sign documents with just a few clicks.
We provide a wide range of PDF tools – from compressing large files and adding watermarks to converting PDFs to Word, Excel, JPG, and more – all in one place 📚
⚡ Upload your documents and watch them process in seconds, saving you time and effort. Built with a focus on speed, reliability, and security, PDF House helps you get your PDF tasks done quickly and safely.
☎️ And if you ever need assistance, our friendly customer support team is here to help. We’re always ready to answer questions and ensure you have a great experience with our service: support@pdfhouse.com or +1 (833) 470-2108
Contact info
United States
- (833) 470-2108
- billing@pdfhouse.com
- pdfhouse.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PDF House
Hello Fernan Molina,
We're delighted to hear that you had such a positive experience with us! We are thrilled to know that our agent was helpful during your interaction. Thank you for choosing our service, and please don't hesitate to reach out if you need further assistance in the future.
Best regards,
Sophie, PDFHouse Support
support@pdfhouse.com or +44 808 501 3712
very kind and fast
19 May 2026
Unprompted review
Reply from PDF House
Hello, Crystle Marie!
Thank you for your feedback! We're so glad to hear that you had a great experience with us. If you ever need help in the future, please don't hesitate to get in touch.
Best,
PDF House Support
support@pdfhouse.com or 1 (833) 470-2108
I paid $1 for a single PDF edit
I paid $1 for a single PDF edit, exactly as advertised. After that, the site uses a one-click trap to charge $39.99 for a subscription nobody realistically needs for one file.
I realised in May that the subscription started on February 2026 where I used one time the PDF Edit!!
2 February 2026
Unprompted review
Reply from PDF House
Hello Sidqi,
We understand your concern regarding the charges that appeared after your one time use of the service. We would like to check the account history and clarify the subscription details.
Kindly send us the email address linked to your account so we can identify your profile and look into this more closely.
Best regards,
Michael, PDF House Support
billing@pdfhouse.com or +1 833 470 2108
Very good support service 🙏🏼
18 May 2026
Unprompted review
Reply from PDF House
Hello, Anastasiia!
Thank you for your kind feedback. We’re glad to hear that you had a very positive experience with our support service.
Best regards,
Michael, PDF House Support
support@pdfhouse.com or +1 833 470 2108
The agent was very helpful and patient
The agent was very helpful and patient, and he followed me step by step until he found the problem and solved it at once. He also had solutions for the problems.
Thank you so much for your assistance and help
18 May 2026
Unprompted review
Reply from PDF House
Hello, Mohamed!
Thank you for your thoughtful feedback. We’re glad to hear that the support was patient and guided you step by step until the issue was resolved. It’s great to know the assistance was helpful throughout the process.
Best regards,
Michael, PDF House Support
support@pdfhouse.com or +1 833 470 2108
Good assisting.
18 May 2026
Unprompted review
Reply from PDF House
Hello, Laurynas Jagėla!
We're grateful for your feedback and thrilled to hear about your positive experience with our service! Thank you for choosing us. If you ever need assistance in the future, please don't hesitate to reach out.
Best,
PDF House Support
support@pdfhouse.com or 1 (833) 470-2108
I tested this service out a week ago…
I tested this service out a week ago and did not see to cancel it. I got charged and did a chat to get that removed. The agent cancelled the account and is working to get a refund. I am bidding on a contract to do a lot of work needing conversions from PDF to Word and of the services I tried, this was the best so want to use it but can't pay for it till I get the contract.
Agent was helpful and fast. Very good.
17 May 2026
Unprompted review
Reply from PDF House
Hello, Matt!
We're delighted to hear about your positive experience with our representative! Providing exceptional service is our top priority, and we're glad that we could assist you effectively.
Best regards,
PDF House Support Team support@pdfhouse.com
The assistant was really helpful
The assistant was really helpful, I really appreciate all the information and support.
17 May 2026
Unprompted review
Reply from PDF House
Hello! Thank you for your feedback. We're glad to hear that our assistant provided helpful information and support. We truly appreciate your kind words.
Best regards,
Emma, PDF House Support
support@pdfhouse.com or +1 833 470 2108
That's a scam, you are not wrong.
Wanted to pay $1 for a single PDF edit, exactly as advertised. Instead, the site uses a one-click trap to charge $39.99 for a subscription nobody realistically needs for one file.
Looks like the company is based in Cyprus, which probably explains why they feel comfortable abusing legal loopholes like this.
I contacted support literally within seconds after the payment, politely explaining the situation. Their response? Offering only about half of the money back.
After they offered the ~$20 refund, I wrote another long message calmly explaining the situation again in detail. I never received any response after that. Complete silence.
I still tried to explain calmly that charging someone ~$20+ for ONE PDF edit is absurd. In many countries, $20 is a full day of hard work. Nobody in their right mind expects a simple PDF edit to turn into a subscription scam.
I don’t need anything from you anymore. I already contacted my bank for a dispute and prepared everything for a broader investigation.
Just warning other people: if you fell for this too, you are not stupid. The trap is very real. And at this point, it’s not even about the money anymore.
7 March 2026
Unprompted review
Reply from PDF House
Hello,
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best,
PDF House Support
support@pdfhouse.com or 1 (833) 470-2108
Agent was faste and went straight to…
Agent was faste and went straight to the point.
But it would be better if the customer has a possibility to cancel subscription from his /her end
16 May 2026
Unprompted review
Reply from PDF House
Hello Joseph,
Thank you for your feedback! We are glad to hear that the support was fast and direct. We also appreciate your suggestion regarding subscription cancellation options, and your comments will help us improve the overall user experience.
Best,
Emma, PDF House Support
support@pdfhouse.com or +1 833 470 2108
This servis was amazing and helpful…
This servis was amazing and helpful thanks for your help♥️
16 May 2026
Unprompted review
Reply from PDF House
Hello! Thank you for your kind feedback. We're very glad to hear that you found our service helpful and had a great experience with our team. We truly appreciate your support.
Best regards,
Emma, PDF House Support
support@pdfhouse.com or +1 833 470 2108
I didn't have all the information I…
I didn't have all the information I needed, but the agent looked up my account and helped me with all that I needed. I was concerned I would have an issue, but the agent was very helpful!
15 May 2026
Unprompted review
Reply from PDF House
Hello Mary Cloud,
We're delighted to hear that you had such a positive experience with us! We are thrilled that our agent could look up your account and assist you so thoroughly, easing your concerns. Thank you for choosing our service, and please don't hesitate to reach out if you need further assistance in the future.
Best regards,
Sophie, PDFHouse Support
support@pdfhouse.com or +44 808 501 3712
The app is working great
The app is working great. There might be some accident where people subscribed monthly without realising it after registering for the first use. You can always contact live chat team and they will advise you how to unsubscribe + refund the money if you request within 7 days. Great app and very quick helpful service.
13 May 2026
Unprompted review
Reply from PDF House
Hello Tharaya,
Thank you for your feedback! We are glad to hear that the app worked well for you and that you found the support team helpful and responsive. Your thoughtful comments and recommendations are truly appreciated by our team.
Best,
Michael, PDF House Support
support@pdfhouse.com or +44 808 501 3713
Reply from PDF House
Hello Emanuele,
Thank you for your wonderful feedback! We are thrilled to hear that you found our service great and perfect.
We truly appreciate you taking the time to share your positive experience. If you have any questions in the future, we are always happy to help.
Best,
Michael, PDF House Support
support@pdfhouse.com or +44 808 501 3713
okayish
well, it was not made clear to me i had even signed up for a subscription - only realized it when you tried to charge my card. and when i paid for a week i read the fine print, there was no indication that i was about to unwittingly also go for the monthly thing. kinda predatory. but your support chat thingy works rly well, thankful for that.
14 May 2026
Unprompted review
Reply from PDF House
Hello, Martina.
Thank you for your feedback. We put significant effort into ensuring that our subscription pricing model and terms are prominently displayed during the registration process.
If you have any additional questions, please let us know - we would be glad to help you!
Best regards,
PDF House Support Team support@pdfhouse.com
Spot on
Spot on, help. We could not solve it on the spot but it is hopefully solved anyway
14 May 2026
Unprompted review
Reply from PDF House
Hello Maurizio,
Thank you for your feedback! We appreciate your patience and understanding throughout the process. While the issue could not be resolved immediately, we are glad the support was helpful and hope everything has now been fully sorted out for you.
Best,
Michael, PDF House Support
support@pdfhouse.com or +44 808 501 3713
I love the fast customer service…
I love the fast customer service response, my issue is solved instantly
14 May 2026
Unprompted review
Reply from PDF House
Hello Delyo,
Thank you for your feedback! We are very happy to hear that your issue was resolved quickly and that you appreciated the fast customer service. Your kind words encourage us to keep providing prompt and helpful support.
Best,
Emma, PDF House Support
support@pdfhouse.com or +1 833 470 2108
Reply from PDF House
Hello, Chuck!
We're thrilled to receive your positive review! It's great to know that our representative provided you with the assistance you needed. We appreciate your support.
Best regards,
PDF House Support Team support@pdfhouse.com
I used the service without realising…
I used the service without realising they were setting up a subscription. When the payment came in, the cancellation was easy
13 May 2026
Unprompted review
Reply from PDF House
Hello, Robin!
Thank you for sharing your feedback. We’re glad to hear that the cancellation process was simple and easy to complete. All subscription details are presented during registration, and subscriptions can be managed directly through the account.
Best regards,
Michael, PDF House Support
support@pdfhouse.com or +1 833 470 2108
They was quick in responding and my…
They was quick in responding and my issues was resolved. Good customer service.
12 May 2026
Unprompted review
Reply from PDF House
Hello! Thank you for your feedback. We're glad to hear that our team responded quickly and assisted you efficiently. We're always here whenever you need help.
Best regards,
Emma, PDF House Support
support@pdfhouse.com or +1 833 470 2108
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