I mistook this company’s site for Adobe Acrobat, which is easy to do, and bought their software. As I downloaded it, I realised my mistake and immediately emailed them asking for a refund. My money wa... See more
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I found pdf-pro to be a convenient tool for managing PDF documents. The site is easy to navigate, and converting files is straightforward. However, I had issues with payment clarity that need addressi... See more
Company replied
Was okay trying to get a document sorted Charged 50p then 48 hours they charged me 39.90 for a monthly subscription before trying to cancel this!. I can’t log into my account Click on changed password... See more
Company replied
I found pdf-pro to be a convenient tool for managing PDF documents. The site is easy to navigate, and converting files is straightforward. However, I had issues with payment clarity that need addressi... See more
Company replied
Company details
About pdf-pro.io
Written by the company
![](https://cdn.trustpilot.net/consumersite-businessunitimages/61bafb94150950e56c0bf40b/profile-description/Convertdocu-com-n-1-des-convertisseur-2.jpg")
Contact info
United Kingdom
- +44 2080687193
- contact@pdf-pro.io
- pdf-pro.io
4.2
Great
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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DOESN'T WORK
27 March 2024
Unprompted review
Reply from pdf-pro.io
Hello William Scott,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Reply from pdf-pro.io
Hello Brandon Lee,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
They took money without my authorisation
They took money without my authorisation
19 March 2024
Unprompted review
Reply from pdf-pro.io
Hello Mark,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
It didn’t let me cancel subscription
It didn’t let me cancel subscription.
I had to phone the bank to stop monthly payment. Please avoid.
16 March 2024
Unprompted review
Reply from pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
It does not work and they subscribe me…
It does not work and they subscribe me in a plan that I didn’t want.
15 March 2024
Unprompted review
Reply from pdf-pro.io
Hello Miguel Angel,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Reply from pdf-pro.io
Hello David Swan,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Rubbish - ridiculously expensive for something that doesn’t work
This does not do as it advertises I tried to convert a pdf table to an excel table and it did not convert with the correct information in the correct columns. I t was not made very clear to me that after 48 hrs they would be drawing £39.30 EVERY MONTH. They are refusing to refund the month the gave already taken and I am unable to get into the app to cancel any future payments which will total £471.60 per year !!! They have asked if I want future subs cancelled but their attitude does not give me faith that it will happen. I have been unable to access the account to do it myself
12 March 2024
Unprompted review
Reply from pdf-pro.io
Hello Wendy Brown,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
CHARGED DESPITE UNSUBSCRIBING WITHIN THE TIME
I paid the 50p for the trial package. On review realised the app was not suitable for my requirements. Unsubscribed withing the allotted period but still was charged £39.99 48 hours later.
On checking my emails the company had sent me 4 trial offers to the same email address. I was unaware of this and only unsubscribed to the 1 I was aware of.
Today my account was debited for £39.99 and on questioning the service department have advised zi must wait 48 hours for a response to my complaint and claim for the £39.99 to be refunded...
9 March 2024
Unprompted review
Reply from pdf-pro.io
Hello John Harding,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Absolute scammers
Absolute scammers, I paid 0.50p for a document and 48 hours later they took 29.50 from my account ... I then read the small print and this is where I was scammed for a 29.50 subscription unbeknownst to me!
Disgusting
2 March 2024
Unprompted review
Reply from pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
It is not clearly stated that it’s is a…
It is not clearly stated that it is a subscription! I wanted 1 document that I paid for and it was never delivered after calling their help line twice in a day both operators stated it would be sent to my email! no document was ever sent and no refund was given!
26 February 2024
Unprompted review
Reply from pdf-pro.io
Hello David de Leon,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
SCAM!
SCAM!! I only wish to convert one document and was told this would be 50p and 2 days later they took £29.90 out my bank account! When requesting a refund , they refused! It is not clearly stated that this is a monthly subscription when converting just the one document , disgusting company!!!!
15 February 2024
Unprompted review
Reply from pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Well and truely conned !! Went onto this site to go print out a self…
Went onto this site to print out a self certificated sick note somehow got locked into a contract and charged me £29.90, and didnt get the sick note ! phoned them straight away cancelled whatever I got locked into to get my £29.90 refunded and was told I couldn't get me money refunded !! SO NO HEATING FOR ME THIS WEEK , thanks pdf-pro!!!! I rang number in your reply they were no help at all , would have liked a refund !!
6 January 2024
Unprompted review
Reply from pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Please cancell by license asap!!!!cancellation
Please cancell by license asap!!!!! Please call @ 815-546-9659
18 December 2023
Unprompted review
Reply from pdf-pro.io
Hello Jeff Reach,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Good good good
6 December 2023
Unprompted review
Reply from pdf-pro.io
Hello Helen Clarke,
Thank you for your comment, we strive to improve our service daily to ensure your experience continues to be positive.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@pdf-pro.io. You will always get a response from us so don't hesitate.
Our goal is to continue to provide you with a PDF editing, conversion and management service that meets your needs. That's why our customers' feedback is so important
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Reply from pdf-pro.io
Hello,
Thank you for your comment, we strive to improve our service daily to ensure your experience continues to be positive.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@pdf-pro.io. You will always get a response from us so don't hesitate.
Our goal is to continue to provide you with a PDF editing, conversion and management service that meets your needs. That's why our customers' feedback is so important
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Reply from pdf-pro.io
Hello Sriansh Sahu,
Thank you for your comment, we strive to improve our service daily to ensure your experience continues to be positive.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@pdf-pro.io. You will always get a response from us so don't hesitate.
Our goal is to continue to provide you with a PDF editing, conversion and management service that meets your needs. That's why our customers' feedback is so important
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Very fast process.
6 December 2023
Unprompted review
Reply from pdf-pro.io
Hello Pooja Sagvekar,
Thank you for your comment, we strive to improve our service daily to ensure your experience continues to be positive.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@pdf-pro.io. You will always get a response from us so don't hesitate.
Our goal is to continue to provide you with a PDF editing, conversion and management service that meets your needs. That's why our customers' feedback is so important
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Good to use and worked effectively
6 December 2023
Unprompted review
Reply from pdf-pro.io
Hello Tharun Banuka,
Thank you for your comment, we strive to improve our service daily to ensure your experience continues to be positive.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@pdf-pro.io. You will always get a response from us so don't hesitate.
Our goal is to continue to provide you with a PDF editing, conversion and management service that meets your needs. That's why our customers' feedback is so important
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
It's a superb
6 December 2023
Unprompted review
Reply from pdf-pro.io
Hello Sarojitkumar Haldar,
Thank you for your comment, we strive to improve our service daily to ensure your experience continues to be positive.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@pdf-pro.io. You will always get a response from us so don't hesitate.
Our goal is to continue to provide you with a PDF editing, conversion and management service that meets your needs. That's why our customers' feedback is so important
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
It's good and better
6 December 2023
Unprompted review
Reply from pdf-pro.io
Hello Lohith,
Thank you for your comment, we strive to improve our service daily to ensure your experience continues to be positive.
We remain at your disposal from Monday to Saturday from 8am to 8pm by email at contact@pdf-pro.io. You will always get a response from us so don't hesitate.
Our goal is to continue to provide you with a PDF editing, conversion and management service that meets your needs. That's why our customers' feedback is so important
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
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