I mistook this company’s site for Adobe Acrobat, which is easy to do, and bought their software. As I downloaded it, I realised my mistake and immediately emailed them asking for a refund. My money wa... See more
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I found pdf-pro to be a convenient tool for managing PDF documents. The site is easy to navigate, and converting files is straightforward. However, I had issues with payment clarity that need addressi... See more
Company replied
Was okay trying to get a document sorted Charged 50p then 48 hours they charged me 39.90 for a monthly subscription before trying to cancel this!. I can’t log into my account Click on changed password... See more
Company replied
I found pdf-pro to be a convenient tool for managing PDF documents. The site is easy to navigate, and converting files is straightforward. However, I had issues with payment clarity that need addressi... See more
Company replied
Company details
About pdf-pro.io
Written by the company
![](https://cdn.trustpilot.net/consumersite-businessunitimages/61bafb94150950e56c0bf40b/profile-description/Convertdocu-com-n-1-des-convertisseur-2.jpg")
Contact info
United Kingdom
- +44 2080687193
- contact@pdf-pro.io
- pdf-pro.io
4.2
Great
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Amazing experience
10 January 2025
Unprompted review
Reply from pdf-pro.io
Hello Davide,
Thank you for your feedback! 😊 We're thrilled that you had an amazing experience with our service.
If you ever need assistance, feel free to contact our support team at +44 20 8068 7193 (Monday to Saturday, 8 AM to 8 PM) or via email at contact@pdf-pro.io.
Best regards,
The PDF-Pro Team
Very goood but very shit as well you…
Very goood but very shit as well you know both
25 February 2025
Unprompted review
Reply from pdf-pro.io
Hello Daniel Tinca,
We appreciate your feedback and understand that your experience may have had both positive and negative aspects. Our goal is to continuously improve our service to better meet our users' expectations.
If you encountered any issues or need assistance, please don't hesitate to contact our support team at +44 20 8068 7193 (Monday to Saturday, 8 AM to 8 PM) or via email at contact@pdf-pro.io. We are happy to help.
Best regards,
The PDF-Pro Team
SCAM
Beware of these scammers. They charge you for non-existing services.
Occhio a questi truffatori, mi hanno addebitato costi per servizi mai richiesti.
25 February 2025
Unprompted review
Reply from pdf-pro.io
Ciao Giovanni,
Ci dispiace sapere che la tua esperienza non sia stata soddisfacente. Tutti i dettagli relativi al nostro servizio, inclusi prezzi e condizioni di abbonamento, sono indicati prima del completamento dell'acquisto per garantire la massima trasparenza.
Se ritieni che ci sia stato un errore o un malinteso, ti invitiamo a contattare il nostro supporto al +44 20 8068 7193 (dal lunedì al sabato, dalle 8:00 alle 20:00) oppure via e-mail a contact@pdf-pro.io. Saremo lieti di esaminare il tuo caso e fornirti assistenza.
Cordiali saluti,
Il Team PDF-Pro
I authorised a payment of £0.50 only
I authorised a payment of £0.50 only. £39.90 was then taken from my account without authorisation. Please pay it back ASAP. I have contacted my bank and they have asked me to contact you to try to settle this first before they get involved with a fraudulent transaction.
23 February 2025
Unprompted review
Reply from pdf-pro.io
Hello Margaret Fitzgerald,
We understand your concern and regret any confusion regarding your payment.
Our subscription terms, including the recurring charge, are displayed before completing a purchase to ensure transparency. We apologize if this was not clear at the time of your transaction.
Please contact our support team at +44 20 8068 7193 (Monday to Saturday, 8 AM to 8 PM) or via email at contact@pdf-pro.io so we can review your case and provide assistance. We are here to help.
Best regards,
The PDF-Pro Team
I got in touch with them
I got in touch with them. They said they were not going to pay me back. I sent all receipts and documents. They insisted that it was legal for them to take my money as it was part of the terms and conditions which to them I signed. I made them aware that no one purchases an item for 0.50p and auto renews almost £40. 00 to be taken in the next hour. Upon several back and forth backed up by evidence of innocence , the company refused to pay me back.
PDF pro is not a good company. I insisted I don't even have an account with them if they claim I signed up. They could not prove it.
I mean who buys just a document for 0.50p and will accept to automatically renew within an hour for £39.99 then be deducted for the same amount every month without having any business with them.
They can try to put this review and many others down but it doesn't erase the fact that they are fraudsters .
Only God knows the number of innocent people they have done these actions to.
This is very unprofessional and unethical.
11 February 2025
Unprompted review
Reply from pdf-pro.io
Hello,
We understand your concern and regret any confusion regarding your payment.
Our subscription terms, including the recurring charge, are displayed before completing a purchase to ensure transparency. We apologize if this was not clear at the time of your transaction.
Please contact our support team at +44 20 8068 7193 (Monday to Saturday, 8 AM to 8 PM) or via email at contact@pdf-pro.io so we can review your case and provide assistance. We are here to help.
Best regards,
The PDF-Pro Team
Be very careful when using PDF Pro
Be very careful when using PDF Pro. They automatically put you on a subscription, and I was charged £39.90 twice. A staff member told me I would receive a full refund of £79, but I only received half.
The customer service team is extremely rude and unprofessional. They have no idea what they are talking about and lack basic customer service skills. When I asked the representative for her name, she refused to provide it and sarcastically said, ‘Good luck finding out my name.’ I was misled about my refund, only to receive half of what I was promised.
This company is not helpful at all—just rude and dishonest. Avoid them at all costs. Absolutely disgusted by their service. They are thieves!
14 February 2025
Unprompted review
Reply from pdf-pro.io
Hello Hafsa Hussain,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
SYSTEM DOESN'T WORK AT ALL
21 January 2025
Unprompted review
Reply from pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Asking for review before my document…
Asking for review before my document :(. Don't expect me to use this service again.
20 January 2025
Unprompted review
Reply from pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Absolutely scam!!!!
Absolutely scam!!!!! Never signed up with them and was taken 39.90 from my account. Already contacted my bank canceled the subscription which I never have and received an email from them that they cancelled my account. Let’s see what’s happened next but with companies like that I will most likely say good buy to my 40 pounds. DO NOT USE THAT COMPANY !!!!!!!!!
17 December 2024
Unprompted review
Reply from pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Scam
Scam. 50p for 48 hours then £39.90/mo subscription automatically starts - this is buried in small print in email. Not stated clearly up front - as it has to be.
23 November 2024
Unprompted review
Reply from pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Why was this charged to my card?
Why was this charged to my card? I in NO WAY APPROVED THIS TRANSACTION. I WOULD LIKE MY MONEY BACK IMMEDIATELY. TERRIBLE!
21 November 2024
Unprompted review
Reply from pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Was charged 0.50p for a document
Was charged 0.50p for a document, next day was charged 39.90 for a monthly subscription which i didn't agreed. I tried to log in to cancel it, they said they don't have registered acc with my email
20 November 2024
Unprompted review
Reply from pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Scam
Scam. Had to pay 50p then was charged just under £40 for a subscription I didn't realise I had even signed up for? Now I can't cancel or get a refund!
15 November 2024
Unprompted review
Reply from pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Scam do not recommend. No way of unsubscribing
Used them for a document. Cost was advertised at £0.50. Did not sign up to any subscription, now they keep trying to charge me £39.90. Their website simply doesn't work and there is way to sign in to cancel membership as I never signed up. Would not recommend, seems like a scam where they hope of you not noticing the monthly £39.90 charge on bank statement.
12 September 2024
Unprompted review
Reply from pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Absoloutely shocking
Absoloutely shocking. I tried this via ANOTHER website to try and get a passport photo. It charged me a one off charge for the photo - not once was a subscription mentioned.
A few days later, £39.90 has come out of my account. It took a long time to figure out where from. I've never heard of this website nor do I have an account with them!
4 October 2024
Unprompted review
Reply from pdf-pro.io
Hello Serena Holland,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Was okay trying to get a document…
Was okay trying to get a document sorted Charged 50p then 48 hours they charged me 39.90 for a monthly subscription before trying to cancel this!. I can’t log into my account Click on changed password to receive the email link and nothing sent to my emai, I think they are scammers. Please help me anyone?
25 September 2024
Unprompted review
Reply from pdf-pro.io
Hello CARL,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
I needed an SSP form for 0.50p and soon…
I needed an SSP form for 0.50p and soon as I've put my details in they made an account without my permission and made a subscription of 39.90 per month . AVOID! SCAMMERS! Do not use at all!
20 September 2024
Unprompted review
Reply from pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
PDF Pro is a scam
PDF Pro is a scam. Take the time to read all the fine print. They will take your money without asking and hide behind the fine print. I sure they have it in the writing but know they are just trying to trick you. It is not a honest approach to a product (you get what you want and pay for) Do not trust them. Worried about making money and catching people with the fine print. They got me don't let it happen to you. Do business somewhere else.
13 September 2024
Unprompted review
Reply from pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Fraudulent company
Fraudulent company. Charged my bank card 39.99£ and ignores any refund requests
2 September 2024
Unprompted review
Reply from pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Paid for subscription - No sign in
Paid for subscription and now won't let me sign into my account even after resetting password. Joke.
28 August 2024
Unprompted review
Reply from pdf-pro.io
Hello Joe,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
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