PC Specialist Ltd Reviews 

Received my new computer this morning and, so far, so good for me !
Packaging was good enough and DPD are always careful with deliveries anyway so I wasn’t worried.
Between order and delivery, there were a good 10 business days. Seemed too long only because I was looking forward to get my new toy ahah
But delay is most than legit as the computer has to be built, tested, etc… If they took more days, I wouldn’t have minded as it is for the good cause.
Anyway, I hope it will work as long as it can, my previous computers lasted 7 years and were still working but just out of date for recent games.
Thanks to PC Specialists for building the computer of my dreams and for the really well done website (helps you choosing the right components so they can match together).
Thanks again ! Back to WOW now lol

Order 3147618 and supplemental add-ons.

Components good but not impressed with build quality.

I can only assume positive reviews are for prebuilds. My experience on a bespoke build has been very poor.

Cable management to rear involves simple cable tying all cables en bloc and then stretching wires to fans etc.

Would be quite nice to access my HDD / SSD bays.

3 intake fans added and were not all placed in same orientation. Just looks messy in a prominent location.

Really no evidence that care was put into this build.

AiO pump failed on arrival.

RAM modules are bios compatible but not software compatible with Ryzen Master or GIGABYTE Control Centre. Cause software or system crash even when XMP deactivated in BIOS.

Some of the wire routing options at the front make no sense when there are hidden options everywhere.

Overall, I do not trust that any effort was put into my build.

I think PCS should be embarrassed by what they provided for a so-called expert service.

So far, after sales have been excellent and are the only reason I have not simply returned the product.

When I pay for a service I expect quality. Something off the shelf would have been better than what I received. I will have to redo all the wiring myself, I have to replace the AIO myself, and all this for a bespoke build.

A very unhappy customer

UPDATE 01/09/2025 - PCS has responded to this message before responding to an RMA request I sent to them.

Super 🤩
Great computer I got from your company

Any problems I had was dealt with promptly and effectively.
All advice was checked by my myself using friends who build computers and they all agreed that all advice given was correct. Even if that meant buying a cheaper part. Highly recommend

Quick and easy once you do your own homework prior (ie: What ydo you want the pc to do and what parts you want)
Quick build times.
Neat internal Cable management
All tested prior to shipping.
my on;y downside is about the site itself as I believe years ago it listed prices next to the parts.
Now the prices are either gone apart from the global price listed up at the top or you look them up elsewhere.

The website made it very easy for me to configure the PC I was looking to buy.
I was kept informed of the progress during building and testing, and my new PC was delivered within a very reasonable time frame.
I had an issue during the initial setup of my Microsoft account, so I called the help desk and one of your associates (Christopher Wan) was extremely helpful, and got me up and running in no time.
Overall, great service, and would highly recommend PC Specialist for anyone looking to upgrade.

Everything was good, from the first step to the delivery.

I cant say enough good things about how professional this company is. Amazing handbuilt pc , to my spec ..arrived within 2 weeks ..beautifully packaged , look better than i expected. Not one issue..Keep up the great work folks

Easy-to-use website made picking out parts very fun and tractable for me as a PC-building newbie, and there was a very welcome amount of transparency about the whole build process. The ability to save quotes was useful as I slowly learned what parts I wanted. The build time itself was speedy and the quality of the end product has been top-notch. I've had zero complaints with my experience using PC Specialist, adore my new machine, and would absolutely shop here again (although admittedly I spent a lot on a great rig so it won't be for some years yet).

The computer is truly impressive, full professionalism and support from the guys and girls at PC Specialist .I highly recommend it!!!!

I've had to file a complaint to the ECC about PCSpecialist despite continuously pleading with them for a fair solution within my statutory rights as a consumer in the EU.

I purchased a high-end gaming PC from PCSpecialist in September 2023 for €3,845. In May 2025, the system began freezing and crashing under any 3D load. After thorough testing, I identified the RTX 4090 graphics card as the source of the issue. I raised a support ticket and requested service under the GPU’s three-year manufacturer warranty, which they acknowledged.

After shipping the GPU back at my own expense, and waiting weeks with no updates, they later returned the exact same unit with the same serial number and the same fault still present. When confronted that the unit was not replaced at promised, I was told it must have been repaired instead. At no point did they inform me a repair had taken place, nor did I consent to one. This violates my right to choose the remedy under EU consumer law.

When confronted, they shifted their explanation without offering a solution. I even offered a compromise, proposing a newer GPU replacement of an RTX 5090 to avoid escalation. Failing this I requested a full refund for the entire system as I am entitled to, due to the failed remedy. They refused and demanded I send back the full PC for further testing without any commitment to refund or resolution of any kind.

After nearly three months without a working PC, having received no acceptable resolution and being met with vague deflections and poor communication throughout, I have now filed a formal complaint with the European Consumer Centre regarding their breach of EU Directive 2019/771.

I have acted in good faith at every stage. PCSpecialist has failed to resolve the issue, denied my rights as a consumer, and shown no willingness to take responsibility. I strongly urge others to think twice before purchasing from them, or pray to god your expensive equipment doesn't go faulty, if you do.

This was my second time buying a custom laptop from PC Specialist and I'm blown away by their continued excellence. Frequent updates on the progress, the rigorous testing that identified an issue, which they fixed very quickly, and the realistic timeline made the whole experience smooth and palatable rather than uncertain.

And of course the laptop works like a charm. Perfect for what I need, no bloatware, nothing superfluous, because I chose every component.

Based on their reviews I contacted these guys to check what system they'd recommend as I process a lot of my photography with various providers. What they recommended based on my requirements was spot on. So I went ahead and placed my order. My computer was built very quickly giving me regular updates throughout the process. Once completed it was shipped to Ireland seamlessly. I cannot recommend these guys highly enough.

Flawless quality custom PC build, arrived exactly to my specifications and 100% intact after the delivery to me from UK to Ireland, packaged extremely well. Very happy with purchase. Cannot recommend enough, I will definitely be purchasing from PC Specialist again.

Very happy with my pc , what a beast!

From the moment I ordered it to the day I received the PC I’ve been overly content with the professionalism at PCS. Their website is foolproof being that it won’t let you pair parts together that won’t optimally work and even afterwards they keep you up to date with what’s going on with the production and Quality Control Testing of the PC.

It was so easy journey from the way to select the gaming PC parts to checking the compatibility to ordering, building and testing it. I am so happy with the received PC and will definitely advise to use PCSpecialist.

I am a 40 year old man who has had a PC all his life. My experience was always to go to a store and buy a pc. This is the first time I buy a pc without seeing anyone's face. But I think you guys found the right way to keep the customer up to date with the status of the PC ordered. The whole experience feels very professional. I think the 360 capture of the pc is great and overall my experience was excellent. All my life I put my PC together in parts on my own but a co-worker recommended you guys and I'm glad I listened to him. From now on I will do the same and recommend you. Thank you for your honesty and good work. The PC is running perfect. Thank again and keep up the good work.

Excellent service, fast response to my question and quick at solving mistakes.
Very nice website, really enjoyed on building my pc.
A lot of updates on your order, so you always know what is happening to your pc. They even sending a 3d of your pc, so you can see how it's actually looks like and it's really surprised me.
I definitely recommend them and will use their services again.

Team made it look like it was job of craftsman or artist. Love the work the have done with building PC. Though their business model takes time to build it, but what great things don't? I am very happy with the services they gave, the amount of time they invested in testing and making sure everything was perfect. Also they kept giving updates on what stage they are on. The day they showed me little sneak peak of how my CPU was looking the day I gone mad and I was blown how awesome it looked. With the quality of work they did, I have done my unpaid marketing for PCSPECIALIST among my friends by telling good things about them