PC ResQ Limited Reviews 

229
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, tolerant, and understanding, often explaining complex issues in simple, non-technical language. The service is frequently highlighted as excellent, with many appreciating the efficiency, thoroughness, and the ability to resolve problems quickly, often making devices work better than before. Reviewers are particularly impressed with the prompt response times, with appointments often arranged within 24 hours and issues diagnosed immediately. The user experience is described as smooth and stress-free, with many feeling supported and confident throughout the process. However, some people mentioned that they would have liked a follow-up call to ensure everything was going to plan, especially concerning email issues.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their friendly, approachable, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, politeness, and... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness and promptness of support... See more

User experience

People report positive experiences with user experience, finding the assistance efficient and quick,... See more

Response time

Customers consistently report positive experiences with response times, highlighting prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hefin installed our new pc and transferred all the information and apps we wanted. Our technology skills and knowledge are very limited. The very old programs we used, were replaced by much faster , s... See more

Company replied

Rated 5 out of 5 stars

Hefin (Harries) from PC Resq performed a miracle for us, transforming a chaotic computer full of multi-files into a wonderfully organised work tool. He did the same for our lap top. We are delighted... See more

Company replied

Rated 5 out of 5 stars

Great fast response with next day visit and problem diagnosed immediately as a faulty hard drive which was replaced at the time. Friendly ,first-class attention with straightforward, non-tech jargon e... See more

Company replied

Rated 5 out of 5 stars

Hefin responded very quickly to my enquiry and arranged an appointment within 24 hours. He was able to rescue my data as requested but, in addition, was able to rebuild my desktop device so that in no... See more

Company replied


Company details

  1. Computer Service
  2. Business and IT Consulting Agency
  3. Computer Consultant
  4. Computer Repair Service
  5. Computer Support and Service Company
  6. Data Recovery Service

Written by the company

Delivering high-quality, No-Nonsense PC & Mac Support for the Home & Business. Based in Cobham, Twickenham & Guildford. Great customer service, and communicating in jargon-free English, is very much our focus. No techy speak. Just plain English. Support PC’s & Mac. Home and Business support. Quick response. No call out fee. Offer a free and a no obligation chat. Local to you. No need to unplug anything. We come out to your home or place of business. Same day service available. Telephone assistance & Remote support. No contract tie-ins. Just call us as and when you need help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

229 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(229)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, turned up on time, professional and accurate. All current jobs fixed. Thank you Hefin.

24 May 2024
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you Mike. 😁 Hefin

Rated 5 out of 5 stars

Knowledgeable competent and helpful.

We have used Hefin of PC ResQ for many years and have always found him quick to respond and very knowledgeable, competent and helpful. Most recently he advised us on replacing our old PC, recommending a suitable new model for us and visiting us to deal with the changeover. David Cooke.

21 May 2024
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you David. 👍 Hefin

Rated 5 out of 5 stars

A godsend!...

My poor old computer was behaving badly. Hefin was very quick to respond to my e-mail request for help and he managed to call in the very next working day. Hefin was calm, thorough and put everything to rights for me, he was extremely helpful and professional. A godsend!

8 May 2024
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you Jan for your review. 👍 Much appreciated. Hefin

Rated 5 out of 5 stars

Helpful advice.

Weekly emails are extremely helpful and constructive.
Keep up the good work.

16 May 2024
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Will do. Thank you Martin. 👍😁 Hefin

Rated 5 out of 5 stars

Fixed Scamming problem immediately!

An immediate telephone response & outsource fix to my scamming problem. Hefin of PC ResQ is a very helpful, friendly and professional expert.
He regained control from the scammer, resetting the password and secured the account with a 2-Factor Authentification. Added the account to my outlook app on the mobile and i-Pad.

13 March 2024
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Many thanks Iain. 👍👍 Hefin

Rated 5 out of 5 stars

Hefin gave fast efficient service…

Hefin gave fast efficient service nothing was too difficult all my many problems with my iMac were quickly sorted out and it works now better than ever including the Vuescan for the printer

3 May 2024
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Many thanks for your review. 😁 Hefin

Rated 5 out of 5 stars

Full marks for coming to the rescue…

Full marks for coming to the rescue again - no one else I know provides the service of PC ResQ in Cobham and the surrounding area J.F.

3 May 2024
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

That's good to hear! Thank you. 👍 Anna

Rated 5 out of 5 stars

Rescued again. Thank you

Once again Hefin got me back on track with my MacBook/printer problems!
Amazingly patient and understanding.
I will always support his brilliant Company
Norma Morley

12 April 2024
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you Norma. That's great. 👍😁 Hefin

Rated 5 out of 5 stars

Getting me out of trouble…

The response to my call for help was very quick. Having discussed the problem the issue was dealt with on the spot and the problem resolved. Great service.

4 April 2024
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you Geoff. 👍 Much appreciated. Hefin 😁

Rated 5 out of 5 stars

Good efficient service

Good efficient service. Hefin also helped with our cable problems. Gave us good advise on which browser to use and also helped us install antivirus software. Thanks Hefin.

5 March 2024
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you for your review Fei. 👍 Hefin

Rated 5 out of 5 stars

Expert Mac support.

Professional, Personable, Patient Expert No- nonsense Mac support. Would thoroughly recommend.

6 March 2024
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you for your review Josephine. Much appreciated. 😁👍

Rated 5 out of 5 stars

Very Good Service

Very good service. The problem was fixed. and when a gremlin appeared after a few days Hefin came online to fix it at no extra cost. Much appreciated.

6 February 2024
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you John. 😁 (Anna - PC ResQ Admin)

Rated 5 out of 5 stars

Just the help we needed

As a couple in our later years, with very limited technical knowledge, we were using an aged desktop computer, helped but mainly hindered by a printer on its last legs. We were conscious of the urgent need to replace them, plus we wanted to add a laptop.

We needed some professional help quickly, preferably somebody knowledgeable and helpful, but also pleasant and courteous and definitely patient. We got it all with Hefin.

He made some very helpful suggestions and recommendations, ordered, delivered and installed all the new machinery, transferred all our files, emails, etc, then held our hands patiently as we tried to take on board all the new operations.

This is still ongoing as we confront new situations but, thankfully, Hefin is continuing to support us, whether by visiting in person, remote access, telephone or email. We are very grateful, many thanks, Hefin.

9 February 2024
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you so much David for your well thought out and detailed review. Much appreciated. 👍😁 Hefin

Rated 5 out of 5 stars

Hefin is a delight

Hefin is a delight! IT competent and responsive and able to sort out those IT issues that are beyond me - and most ordinary users. Has a fair pricing that adds piece of mind.

1 February 2024
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Many thanks for your review David. 👍 Hefin

Rated 5 out of 5 stars

Quick and efficient

Very quick response to an IT synching problem which was resolved over the phone

19 January 2024
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you Maria. 👍 Hefin

Rated 5 out of 5 stars

Hefin - no nonsense approach

Hefin adopted a no-nonsense approach and got straight down to business, which I was grateful for. The corrections and suggestions were rapid. The time flew by and I wish I'd had the time to write my list of points, but efficiently, I achieved what I wanted to. I was a little startled at how much it cost with the VAT added on, but Hefin's help enabled me to be more organised and waste less time just what I needed.

17 January 2024
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Appreciate your honest feedback Christina. 👍 Anna (PC ResQ Admin)

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