I forgot to write my street number when I ordered and they contacted me very quickly by email to ask me the complete address. Following to that I received the projector I ordered very quickly, just in... See more
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Did not receive the laptop yet. Despite my tens messages, did not get any reply. Do not answer on calls as well. But the money received. Would complain it to the authorities.
Order was processed quickly ... and shipping was super-fast. Got my printer (Canon pro-300) at a great price too. Highly recommend PCExpansion.
I have ordered a Mikrotik router and a Salicru UPS from them. Both orders were delivered on time and in good condition. Their prices are better than Amazon. I will certainly buy from them again.
Company details
Written by the company
Venta online de Informática y electrónica
Contact info
C/Entrefuentes, 43, 41540, La puebla de Cazalla, Spain
- 955 29 10 47
- informacion@pcexpansion.es
- pcexpansion.es
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Replied to 18% of negative reviews
Typically replies within 24 hours
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Did not receive the laptop yet
Did not receive the laptop yet.
Despite my tens messages, did not get any reply. Do not answer on calls as well.
But the money received. Would complain it to the authorities.
Customer service 10/10
I forgot to write my street number when I ordered and they contacted me very quickly by email to ask me the complete address. Following to that I received the projector I ordered very quickly, just in about a few days even though I live on an island! On top of that it was the cheapest option we found on the market for that projector model, so I 100% recommend.
Faulty TV
My tv came whilst I was on holiday. It is faulty I phoned and Francisco told me nothing I can do because not reported in 24 hours I am fuming and will be going to the consumers if not changed.

Reply from PcExpansion
PcExpansion projector sending back nightmare story
I have ordered a projector and unfortunately it wasn't a good one. It couldnt zoom in and the screen was really small. It can happen. I got an email on how I can send my package back. I went to the Correos in my town and showed the complete message to the correos. We put in everything right with what PCexpansion asked us to put in. I even paid extra to secure a faster delivery, since it is a lot of money for a projector I didnt want. The post send it to PcExpansion but unfortunately (why, I dont know) they tried to deliver the package at PcExpansion but there was nobody or they couldnt properly find it, but PcExpansion didnt receive the package. Now it is delivered by the post people to the local Postal office. However I tried to contact PcExpansion and they respond that: "At the indicated time, no one has come to deliver said package.
We inform you that we collect packages, the packages must be delivered to the indicated address and in the indicated conditions".
However I followed literally all instructions, paid extra, did everything I could, but something went wrong with delivery, but now PcExpansion REFUSES to pick it up at the package point in their own town.
I am looking for a solution, but it is super hard. I wanna get my money back, since I paid a lot. Could we find a solution?
Greetings Steven

Reply from PcExpansion
Support of the store do not speak English, part of the order didn't arrive
I ordered 3 items from this store (order 115688) for 659,21 euros, 2 items came and one did not come. I've been waiting for 9 days, the order still hasn't arrived. Today I called support, but the support of this store do not speak English, it's sad. The website says the order will take 3-5 days to arrive. I want to cancel the order, as tomorrow I can buy it elsewhere with delivery in 24 hours. The company does not fulfill its promises in terms of delivery.

Reply from PcExpansion
Good prices / Not so good shipping practices
The vendor has good prices, however some of its internal processes affecting the customer - such as shipping- need to improve.
In my case my full address was truncated on the shipping label. This caused confusion on the courier side, loss of patience on my side due to prolonged in-house waiting for the delivery and so forth. The consequence was a delivery in 5 days (3 working days) which didn't match their 24 hours delivery posted commitment (at the date of writing this review).
To make things clear:
While buying online aside of the payment experience the shipping experience it's the most important one, as this is how the vendor presents itself to the customer. If this is the first experience then this is overly important.
One more thing to add:
Communication with the customer was left to desire and not even a formal apology was presented for all the substandard experience.
If their shipping and communication practices will improve I think this would be a great vendor.
Good company and quick delivery
It is good value for money until now.
Ordered tuesday had it thursday that…
Ordered tuesday had it thursday that included the national bank holiday.
Thanks fast delivery
Very impressed!
Order was processed quickly ... and shipping was super-fast. Got my printer (Canon pro-300) at a great price too. Highly recommend PCExpansion.
Good price and delivered on time
I have ordered a Mikrotik router and a Salicru UPS from them. Both orders were delivered on time and in good condition. Their prices are better than Amazon. I will certainly buy from them again.
Amazing!
Great experience.
Day 1 - Order
Day 2 - Shipping confirmation
Day 3 - Received the item.
Impressive speed and communication.
Definitely will order in this store again!

Reply from PcExpansion
Very responsive and great service
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