TMS Legal Reviews 

598
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the service professional, efficient, and highly effective in securing successful claims and compensation. Many appreciated being kept well-informed throughout the process with regular updates on their case progression. The staff were frequently praised for their politeness, helpfulness, and excellent customer service. However, some customers noted issues related to payments and fees, such as being asked for fees for unfulfilled services or persistent requests for already settled amounts. A few others also felt communication could be problematic, citing misinformation, lack of updates, or unreturned calls regarding their cases.

What people talk about most

Service

Clients share positive opinions on service, frequently describing it as quick, effective, and excellent, with... See more

Claim

Users describe positive interactions with claim, often highlighting the professionalism and efficiency of the... See more

Payment

Consumers find payment experiences to be ambiguous, with some reviewers reporting quick payouts and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TMS legal has been absolutely amazing. On a few occasions now they have managed to win my cases. Today I have received £3600 into my account after a credit company charged me extremely high inter... See more

Rated 5 out of 5 stars

I understood that I would pay quite a bit in fees but could never have sorted it myself. Some things need to be left to the experts! I received more than expected so very happy. Money paid in my bank... See more

Rated 5 out of 5 stars

We have been using TMS Legal and very successful and obtaining a refund for 1 motor finance claim and 2x credit cards Vanquis Bank - Aqua - along with Oodle car finance . Great experience definitely... See more

Rated 5 out of 5 stars

From the moment I got in contact with this legal team, the service has been consistant and professional. There level of communication was on point. The regular updates of the progression of my claim g... See more


Company details

  1. Law Firm

Written by the company

Solicitors specialising in mis-sold financial products - unafordable lending on loans, credit cards, overdrafts and vehicle finance. Also packgaged bank account claims.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

598 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(598)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service all the way

I understood that I would pay quite a bit in fees but could never have sorted it myself. Some things need to be left to the experts! I received more than expected so very happy. Money paid in my bank within a few hours of TMS receiving the payment. Excellent and polite service throughout with great communication. I would thoroughly recommend.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

First and foremost TWS won my case

First and foremost TWS won my case . They kept updated at every move while case was on going. Although it took a while to get to the end They percevered and won the case very happy with the work they did.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

TMS Legal assistance

My own experience with TMS Legal has been excellent with great communication always from them although it does take a little while for the lenders to respond, TMS kept me informed at each point. I still have some more redress to apply for and have been guided by Shane who has been very helpful. I can only Highly recommended anyone to use TMS Legal for redress assistance.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Credit Card Claim…

Thank you to TMS for efficiently settling my credit card claim. They were informative helpful and to tbe book. Thank you all for the swift responce.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

I found TMS absolutely brilliant…

I found TMS absolutely brilliant communicated so well with me and achieved a win for me also Beth is a credit to the company always responded and helped me with all my questions quickly and efficiently thankyou

11 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look