The new app feature confused me greatly and left me short because the option for three months was hidden, They wouldn't change it to three months so i had to wait till i got paid again and freed up... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A great way to repair your credit rating. Use like a debit card linked to your normal card to earn cashback. Was a little disappointed the first time I used it as wanted to pay in full and it didn't d... See more
Company replied
A truly terrific modern piece of software designed to coach and encourage prudent spending; albeit sometimes on luxury items, In short Zilch will reward the user with increased credit when cr... See more
Company replied
I originally saw this company on my Clear Score credit card page. I Googled the company and saw that it had great reviews. I applied and I had an immediate response. I was surprised to be offered such... See more
Company replied
Company details
About Zilch
Written by the company
About Zilch
Join over 4 million customers and get the credit you deserve with Zilch. Pay your way – in-store or online – with responsible limits, no interest* and no late fees. Ever. *Purchase fees may apply.
From 18.6% APR Representative. Credit subject to status, 18+, UK residents only. T&Cs apply.
Pay with credit
S-t-r-e-t-c-h the cost of pricier purchases with credit limits up to £2250. Break down your payment into four equal chunks with Pay over 6 weeks or 3 months. And hit Snooze* whenever you need more time. *Subject to eligibility and fees may apply.
Pay with debit
The Zilch card links seamlessly with your bank account so you can pay via debit and get up to 5% back in Rewards every time you Pay now. Rewards are added to your account instantly, so you can use them to discount your next purchase or save them up for something special.
Exclusive deals
Download the Zilch app and browse our storefront for exclusive deals at brands you love, including Amazon, Morrisons, eBay and loads more.
Grow your credit
If you use Zilch regularly and always make your payments on time, your credit score could go up. We’ll also give you easy-to-follow tips on how to increase your credit limit.
Download App
Contact info
111 Buckingham Palace Road , SW1W 0SR, London, United Kingdom
- payzilch.com
4.4
Excellent
80K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service seems good not used for…
The service seems good not used for long so can't really say much
8 May 2026
Reply from Zilch
We’re so glad to have your feedback.
Drop us a message on Facebook, X (Twitter), Instagram or live chat if we can help with anything at all.
All the best
Team Zilch
Poor customer service as cannot help my problem
Poor customer service as cannot help my problem. As there is a fraud while my friend had competed the Zilch account opening setup with my referral link. There is no reward to both of accounts. I had already sent out my referral link and my friend’s name as proof. The customer service only blame me not using the referral system properly with no other suggestions or further review on Zilch IT issue.
8 May 2026
Reply from Zilch
We really appreciate your feedback and we’re so sorry you’ve had some issues. We’ve sent you a message so we can try to resolve this for you asap.
Thanks
Team Zilch
SCAM
SCAM.
They try to charge you £5 to get a card delivered to your home. They charge you £4 everytime you buy something. They charge your direct debt 25%. It’s not a credit card. It’s a scam. Avoid like the plague. Absolute wan**rs
15 May 2026
Reply from Zilch
I’m sorry you were unaware of our Zilch Anywhere fees. Although Zilch is free to use at thousands of participating stores, some stores do incur a small fee. We’ve sent you a message so we can try to resolve this for you asap.
Thanks
Team Zilch
Reply from Zilch
Thanks for your lovely feedback. We’ll be sure to share it with the relevant people.
All the best
Team Zilch
I never new i had to pay3 pounds 50 for…
I never new i had to pay3 pounds 50 for a transaction until i noticed it i probably will close my account now after just 5 days of using zilch absolutely terrible
15 May 2026
Reply from Zilch
Thanks for leaving your review. We really appreciate your feedback. Good or bad, it helps us improve our service to our customers. We've identified the issue here – someone from our team will be in touch asap.
Thanks
Team Zilch
Although I find it great
Although I find it great, I still find it troublesome to use.
20 February 2026
Reply from Zilch
Thanks for letting us know. We’re always looking at how we can improve our services at Zilch and, without your feedback, we wouldn’t be able to do this.
Thanks
Team Zilch
Amazing customer services and quick…
Amazing customer services and quick solutions to solve any issue.
8 May 2026
Reply from Zilch
Thanks for telling us about your experience with Zilch so far. We're so happy to have you on board.
Let us know if we can help with anything.
Thanks
Team Zilch
Learning keep it up
15 May 2026
Reply from Zilch
Ah, that’s lovely to hear. Thanks so much. Please let us know if we can help with anything.
Team Zilch
Reply from Zilch
Thanks for taking the time to share your experience. We're always happy to hear from our customers.
Please let us know if we can help in the future.
All the best
Team Zilch
Good product but could be an excellent one
Good that you can stack the 0.5% cashback on top of any benefits you can get from your debit. Would probably stop using them if they moved to a wallet model where you needed to top up.
Apart from that, a few things that need improving.
The whole online/in-store model for rewards doesn’t work and is over complicated. Too many times I make an in-store purchase and get a notification that I could have got 2%. You then check the in-store list and the retailer isn’t there.
I’m not in need of the credit builder aspect of the product but even if I was the fees are too high for me to switch away from Klarna. I think asking customers to pay £3 a month to access £100 a week early incentivises people to use credit so they can get value from their membership fee. This seems against consumer duty to me.
Finally the customer support wasn’t great when I needed it. There should be an easily accessible FAQ that lists which MCC’s aren’t supported.
As also mentioned the credit limits initially offered are borderline insulting and don’t appear to change considering Zilch has been my main spending card for a 4-5 months.
15 May 2026
Unprompted review
Reply from Zilch
We’re really sorry to hear you haven’t had a good experience. We’d love to resolve this, so we’ve sent you a private message asking for your details. Your feedback is invaluable to us and we appreciate you taking the time to leave us a review. We look forward to hearing from you.
Thanks
Team Zilch
Can’t use the card to pay later which…
Can’t use the card to pay later which it says you can.
8 May 2026
Reply from Zilch
We appreciate all feedback – good and bad – so thanks for leaving your review. We know what's gone wrong here so we're going to send you an email with more information.
Thanks
Team Zilch
made 1st transaction very easy thankyou
15 May 2026
Reply from Zilch
That’s such great news. We love nothing more than a happy customer, so the fact you’re happy makes us happy. Smiles all round.
All the best
Team Zilch
Makes life so much easier 😊
8 May 2026
Reply from Zilch
If there’s one thing we love at Zilch, it’s making life easier for our customers, so it’s great you’ve had such a positive experience.
Thanks a bunch
Team Zilch
Payment is easy
Payment is easy, simple, and clear; the total amount is displayed in the account instantly.
8 May 2026
Reply from Zilch
Thanks for taking the time to leave us feedback, we love to hear when we’re doing a good job.
Team Zilch
Fantastic for helping with the tighter…
Fantastic for helping with the tighter weeks with spreading the cost
8 May 2026
Reply from Zilch
We appreciate you taking the time to leave us a review. We’re so glad you’re happy. We’ll keep up the good work.
Thanks
Team Zilch
Payment,rewards and customers very fast
8 May 2026
Reply from Zilch
We love to hear positive feedback, so thanks for making our day.
Team Zilch
Thanks for your kindness and…
Thanks for your kindness and understanding recently towards me which is now resolved
8 May 2026
Reply from Zilch
We love to hear it. Cheers for taking the time to leave us your feedback, we’re always here if you need help.
Thanks
Team Zilch
Happy with experience
15 May 2026
Reply from Zilch
We hope your day is as wonderful as this review! We’re right here if you need anything.
Thanks
Team Zilch
Brilliant!
24 April 2026
Reply from Zilch
We love to hear it. Cheers for taking the time to leave us your feedback, we’re always here if you need help.
Thanks
Team Zilch
Reply from Zilch
Thanks for taking the time to leave this amazing review. We love hearing positive feedback and we’re so chuffed you’re happy with Zilch.
Please reach out if we can help you with anything.
All the best
Team Zilch
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.