Western union refunded my account which is awesome but what I didn't like was that the transfer fees weren't refunded and now as I initate my withdrawal again I'm being charged double, what's the logi... See more
Company replied
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Review summary
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Reviews shaping this summary
It is now Monday and payz have said my funds are being processed but have then went onto to put my account under restriction blocking me access to live chat with there colleagues on the app. I have... See more
Company replied
Withdrawal is still in pending status even after 3 days. I have submitted withdrawal on 20th May, it’s 23rd May today, still the payment is in pending status,it’s not yet processed by Payz site.... See more
Company replied
Company details
Written by the company
A simple global payment solution that lets you send, receive and manage your money in multiple currencies. And it works everywhere.
Contact info
United Kingdom
- payz.com
2.9
Average
247 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not easy to use
Not easy to use. We diposit with our card. But can't transfer between card and payz. Why? This is not need to up level. This is much transfer at Classic level.so why do you make classic level.?
10 June 2023
Unprompted review
Reply from Payz
Hi! Thank you for preparing your review! We are sorry to hear that your experience with Payz has not met your expectations!
Please be informed that as an authorized financial organization, we are required to verify our customers' accounts, in order to be able to provide all the available Payz account features. The document requirements are set by the regulatory body and, therefore, some submissions not meeting certain criteria may be rejected.
Please kindly provide the required documents to our 24/7 Customer Support Team via email customersupport@payz.com, in order to be able to use the full functionality of your account.
It’s little bit easy and nice
It’s little bit easy and nice , but too many questions asking where the payment is coming from 3rd party
5 June 2023
Unprompted review
Reply from Payz
Hi! Thank you for your review! We are glad to see that you have enjoyed using Payz!
As a regulated financial organization, we are obliged to review our customer's billing activity, in order to ensure the security of our platform. In some cases, we are required to request additional documents and information, in order to process the transaction.
We apologize for the inconveniences this may cause and thank you for your cooperation!
Very efficient good communication A++
29 May 2023
Unprompted review
Reply from Payz
Hi! Thank you for rating our platform! We are glad to see that you have enjoyed our services!
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