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PayPoint Reviews 3,275

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TrustScore 4.5 out of 5

4.6

Payment Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and the excellent training provided, making the setup and understanding of new services straightforward. People frequently highlight the positive impact of new services, such as Bank Local and Royal Mail tracking, on their businesses, noting the ease of implementation and the benefits for their own customers. However, some people were dissatisfied with the customer service, citing difficulties in reaching support and slow resolution times for terminal issues. A few other people also felt that the payment process could be problematic, with instances of declined payments or issues with new cash machines.

What people talk about most

Staff

Consumers generally express satisfaction with the staff, particularly highlighting their helpfulness and... See more

Service

Users describe positive interactions with service, highlighting helpful installations and training on new... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers express frustration with issues like hidden... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express significant frustration,... See more

Retail

Reviewers highlight ambiguous aspects of retail. Some customers praise the support received, with examples... See more

Based on these reviews

Rated 5 out of 5 stars

Dapo came to visit me a few months ago and since has helped me hugely with PayPoint we have added so many new services and upgraded my terminal to the latest PayPoint mini handheld device. Lynne a... See more

Rated 5 out of 5 stars

It’s taken years for me to be convinced to take card payments as we have an ATM with Paypoint and love that we never need to bank. With our till system it’s now possible for me to have integrated payp... See more

Rated 5 out of 5 stars

Dapo came to visit today to inform us about all the new services that are coming to paypoint like the Royal mail shop which will help us bring more customers with many postoffices and banks closing do... See more

Rated 5 out of 5 stars

Just had our area manager in introducing us to Paypoint mini. Staff were concerned about the change however training was top spec and staff are getting used to it. We are looking forward to the next s... See more

Company details

  1. Payment Service
  2. e-Commerce Service

Written by the company

At the PayPoint Group, we’re all about convenience. Whether online or in store, we make life easier for everyone through cutting-edge digital payments solutions, innovative retail technology and essential in-store services helping millions of consumers every week.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Annuahan is accuracy

Annuahan is accuracy, and positive attitude have not gone unnoticed. You consistently handle your responsibilities with professionalism and ensure excellent service, which makes a real difference to the team and our customers.

Regard
Selva
Aberfeldy

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Paypoint

Worked with Ceyhun to setup my paypoint services and he’s been very helpful throughout the entire process. The services are great and has helped improve the sales at my store!

Would definitely recommend the services to other retailers.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Vicky

Vicky was an excellent advisor, really easy to follow explanations and a friendly demeanour.

26 January 2026
Unprompted review
Rated 2 out of 5 stars

Had paypoint vouchers for my whd

Had paypoint vouchers for my whd . 9 places i had to go to before anyone could cash them. I dont drive. The post office would not accept them either.

23 January 2026
Unprompted review
PayPoint logo

Reply from PayPoint

Hello,

Thank you for posting a review, and we’re sorry to hear that you are unhappy with the PayPoint service.

We would like the opportunity to investigate your feedback further, so please can you send an email to consumercare@paypoint.com with your details, an explanation of the issue you experienced, and the names and addresses of the stores you visited so that we can look into this for you.

Best wishes,

PayPoint Team

Rated 5 out of 5 stars

Bora Reddy

Really happy with the services provided by Bora. He is very knowledgeable and extremely responsive whenever I need his help.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Gary R

Gary R. Was Very very helpful when he visited my store. He did a very amazing job with his training, of the Paypoint card machine, and also all other paypoint machine. He was patient and jovial and wasn't really in a hurry. I can't get tired of having Gary around. He is the best

22 January 2026
Unprompted review

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