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PayPal UK Reviews 8,064

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TrustScore 4 out of 5

4.2

Payment Service
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Review summary

Created with AI, based on recent reviews

Considering 2,086 reviews, reviewers had a great experience with this company. Many customers find the service to be quick, easy, and secure for sending and receiving money, appreciating its reliability and convenience for various transactions. People often highlight the straightforward process and the peace of mind that comes with using it for personal and business purchases, with some having used it for many years. The platform is also praised for its efficiency, making it simple to manage payments and offering features like 'Pay in 3' to spread costs. However, some reviewers were not happy with customer service, reporting difficulties in contacting support, being ignored, or receiving unhelpful responses when issues arose, such as fraudulent payments or account restrictions. A few other people also felt that the company did not provide the expected enhanced protection for transactions, leading to dissatisfaction when unauthorized payments occurred.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment, with many praising its ease of use, speed, and reliability... See more

User experience

Consumers find the user experience to be positive, consistently describing it as quick, easy, and intuitive... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the quick, easy, and... See more

Customer service

Customers had negative experiences with customer service, often reporting difficulties reaching a real person... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction, for example,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Georgie is brilliant. The way she captures people in her drawings is incredible. Such a lovely personalised card. Our kids love them for milestone birthdays and it’s a treasured keepsake that reminds... See more

Rated 5 out of 5 stars

I was a little worried about a transaction I was about to make. I promised a person money to purchase lights for a catio & I thought I would have oodles of problems & that it was going to be a case of... See more

Rated 5 out of 5 stars

I have been using PayPal for many years and have have always found them to be very helpful. They also provide a quick service, regarding transferring money. I would recommend them to anyone. Thank y... See more

Rated 5 out of 5 stars

Ive used paypal for over 15 years. Always a reliable platform both for sending secure payments and for receiving them. Customer service has always been excellent and responsivle including protecting m... See more

Company details

  1. Payment Service
  2. Bank
  3. e-Commerce Solution Provider

Written by the company

PayPal is the UK's most trusted way to pay, get paid, and manage your money, for customers and businesses alike. For customers, PayPal makes everyday spending smarter. Shop at millions of retailers online or in-store with Buyer Protection on every eligible purchase. Earn points on your everyday spend with PayPal+, split purchases into manageable instalments with buy-now pay-later, or spread costs further with PayPal Credit. Send money to friends and family instantly for free, spend your balance anywhere with the PayPal Debit Card, or explore crypto, all from one app. Whether you're paying for your weekly shop, booking travel, buying fashion, or picking up electronics, PayPal is accepted at thousands of UK retailers and millions of businesses worldwide, making it the flexible, secure payment method for every part of your life. For businesses, PayPal helps you get paid faster and sell with confidence. Accept payments online, in-person, or via invoice, offer customers flexible Pay Later options at no risk to you, and benefit from Seller Protection on eligible transactions. Access your business balance on the go with the PayPal Business Debit Mastercard. Whether you're a sole trader or a scaling enterprise, PayPal has the tools to grow with you. From freelancers and sole traders to restaurants, retailers, and fast-growing e-commerce brands, PayPal supports UK businesses of every size and sector. Integrate PayPal into your website, send payment links in seconds, or take in-person payments, with fast settlements and the reporting tools to keep your finances under control. Your security is at the heart of everything we do. PayPal uses advanced encryption and industry-leading fraud detection to protect every transaction. We're authorised and regulated by the Financial Conduct Authority (FCA) in the UK, so you can shop, send, and sell with complete confidence. Backed by 25 years of experience, operating in 200+ markets, and trusted by over 400 million customers worldwide, PayPal is built to make money movement simple, secure, and seamless.

Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(8,064)

2,159 reviews in the last 12 months

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