Paypacket Ltd, Always answer the call without any call waiting. Every staff is willing to resolve the matters for contacting. If need any specific staff, we will get connected Stright. Abigail... See more
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Review summary
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Credit where credit's due... i have 2 different funders that i use for my son's support package. I usually inform paypacket of what funds are to be taken from which account. For some reason, i forgot... See more
Been using paypacket for 6 months now with no issues. Easy to set up. My representative Abigail has been fantastic. Any queries I've had she contacts me straight away with help. Would highly recomm... See more
Absolutely amazing service! Im a new client to paypacket and so far the customer service has been 10/10 can't fault anything so helpful and quick to respond, Anna has been great thank you ! ⭐⭐⭐⭐⭐
Company replied
Company details
Written by the company
PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.
Contact info
Friar Lane 40, NG1 6DQ, Nottingham, United Kingdom
- 0800 848 8998
- pay@paypacket.co.uk
- paypacket.co.uk
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
To the amazing team
The team is very helpful especially Kelly Proudlove. She has been very supportive, always on point to send me correspondence I need and always on time. She has been of an immense help and I appreciate it. I would like to say a big thank you Kelly. Keep up the good work.
3 April 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for your kind feedback, and for mentioning Kerry.
We’re very pleased to hear that Kerry was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Great experience
Kelly sorted my problem quickly and efficiently after trying all morning trying to sort a problem i had out. She was friendly yet professional
2 April 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for your kind feedback, and for mentioning Kellie.
We’re very pleased to hear that Kellie was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
superb very quick service
Very quick answer to phone .. instant action ... email confirmation
2 April 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that your payroll has been running smoothly and that our team has been able to support you in a clear and stress free way. Making sure carers and personal assistants are paid accurately and on time is central to everything we do, so feedback like this is genuinely reassuring to hear.
We appreciate you trusting PayPacket with your Direct Payments payroll and are glad we’ve been able to support you consistently.
Kimberley always responds quickly and…
Kimberley always responds quickly and answers all the questions and enquiries efficiently - great service 😀
31 March 2026
Unprompted review
Reply from Paypacket Ltd
Thank you so much for your wonderful feedback! 😊 We’re delighted to hear that Kimberley has been so quick to respond and able to answer all your questions efficiently. We’ll be sure to pass on your kind words—she’ll really appreciate it! Providing great service is what we strive for, and it’s fantastic to know we’ve hit the mark. Thanks again for your support!
Wel done KELLIE from paypacket
Pay packet is an amaxing system .using it for some months now..spoke to KELLIE .she is very suportive and understands what client wants .keep it up n thanks for giving proessional service .
30 March 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for your fantastic feedback! 😀 We’re so pleased to hear you’re enjoying PayPacket and that it’s been working well for you over the past few months.
Kellie will be delighted to know her support made such a positive difference—providing helpful, understanding, and professional service is exactly what we aim for. We’ll be sure to pass along your kind words to her.
Thanks again for your support, and we really appreciate you taking the time to share your experience!
Kellie at paypacket has been super…
Kellie at paypacket has been super helpful and supportive as I navigate using the service. Would recommend :)
16 March 2026
Unprompted review
Reply from Paypacket Ltd
Thank you so much for your kind review! 😊 We’re delighted to hear that Kellie has been so helpful and supportive while you’ve been getting to grips with the service.
Your recommendation really means a lot to us, and we’ll be sure to pass your lovely feedback on to Kellie—she’ll be thrilled! Thanks again for taking the time to share your experience.
Efficient and welcoming providing an…
Efficient and welcoming providing an accurate and swift service.
30 March 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for your kind feedback! 😊 We’re really pleased to hear that you found our service efficient, welcoming, and accurate. Providing a swift and friendly experience is something we always strive for, so it’s great to know we delivered. We truly appreciate you taking the time to share your experience!
Brilliant service
I needed a quick response to a query and the information I needed was provided very quickly
30 March 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for your wonderful review! 😊
We’re so pleased to hear that you received a quick response and that the information provided was helpful. Delivering a fast and efficient service is something we take great pride in, so it’s great to know we met your expectations.
We truly appreciate your feedback and your support!
The company is very good and has been…
The company is very good and has been very successful for me and I find them very helpful and very kind and professional pleasant.
28 March 2026
Unprompted review
Reply from Paypacket Ltd
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that you’ve had such a positive experience with us and that our service has been helpful, kind, and professional. It’s great to know we’ve been able to support you successfully—this is exactly what we strive for every day.
We truly appreciate your kind words and your support!
Best support for this lady
Best support for this lady - everything explained well and customer service was outstanding.
18 December 2025
Unprompted review
Reply from Paypacket Ltd
Thank you for your lovely feedback! 😊
We’re so glad to hear that you received the best support and that everything was explained clearly. Providing outstanding customer service is what we always aim for, so it’s wonderful to know we delivered.
We truly appreciate your kind words and your support!
Fantastic!!!
27 March 2026
Unprompted review
Reply from Paypacket Ltd
Thank you so much for your fantastic review! 😃
We’re thrilled to hear such positive feedback—your support really means a lot to us. We’re always here to help and are so glad you had a great experience!
Huma has been amazing
Huma has been amazing. This was my first time hiring somebody and she’s been absolutely amazing and very quick at responding to me. Thank you for all of your help.
12 March 2026
Unprompted review
Reply from Paypacket Ltd
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that Huma has been so amazing in supporting you, especially as it was your first time hiring—what a great experience to have! It’s fantastic to know she’s been quick to respond and able to guide you through everything.
We’ll be sure to pass on your kind words to Huma—she’ll really appreciate it. Thanks again for taking the time to share your experience!
Very quick reply when support is…
Very quick reply when support is needed.
Helpful staff!
25 March 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for your great feedback! 😊
We’re really pleased to hear you received a quick response when you needed support and found our staff helpful. Providing prompt and friendly assistance is something we always strive for, so it’s wonderful to know we delivered.
We truly appreciate your support!
I got what I requested for immediately
I got what I requested for immediately, for me that was very impressive and it shows that Kellie knows what she is doing. Also it shows how professional Kellie is and she was really willing to make my request better. Thank you Kellie for your good public relations.
25 March 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for your fantastic feedback! 😊
We’re so pleased to hear that your request was handled immediately and that Kellie was able to assist you so professionally. It’s great to know her expertise and willingness to go the extra mile made such a positive impression.
We’ll be sure to pass on your kind words to Kellie—she’ll be thrilled! Thanks again for taking the time to share your experience.
Nice and kind
25 March 2026
Unprompted review
Excellent Support and Professional Service
My name is Engy Hanna. I would like to share my positive experience with Huma ghafoor, the lady managing my direct payments through Pay Packet, funded by KCIL. She has been consistently friendly, professional, and approachable in all our interactions.
She responds promptly to any enquiries, always taking the time to explain things clearly and ensure I understand each step of the process. Her guidance has made managing direct payments for my child’s care much smoother and far less stressful.
She handles all the necessary paperwork efficiently and with great attention to detail, giving me confidence that everything is being managed correctly. Her support has been invaluable, and I truly appreciate the reassurance she provides in such an important area of care.
Overall, I am very grateful for her excellent service and ongoing support.
24 March 2026
Unprompted review
Kellie Holmes responds immediately to…
Kellie Holmes responds immediately to any issues or questions and tries to resolve them as quickly as possible.
23 March 2026
Unprompted review
Pay packet are great
Pay packet are great. What a difference since we moved to them. I never have to get on to them. Everything is done. Cant fault them
23 March 2026
Unprompted review
Kellie was so helpful respectful and…
Kellie was so helpful respectful and prompt.
23 March 2026
Unprompted review
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