The communication was impeccable, the client workflow from beginning to the end was 5 stars! Jordan truly helped me to understand the process as well as any took care of any hiccups. Great company to... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Nate from PaymentCloud is absolutely outstanding! From start to finish, he made the entire process smooth, transparent, and stress-free. He took the time to explain everything clearly, answered eve... See more
Company replied
I thought getting a merchant for my first business was going to be a complicated / stressful process. Melissa D made it super easy and simple. A few seperate times I had questions and she always respo... See more
Company replied
Raliegh Guice was my agent and was great through the entire process of getting my business set up to receive credit card payments. He was available by phone, email and even texts. He responded quic... See more
Company replied
Company details
About PaymentCloud
Written by the company
Take the guesswork out of payment processing.
Voted #1 high risk merchant account provider in the US. Easy and affordable setup, chargeback management tools, live support, and white glove service.
Our Mission
Written by the company
- The Best Solutions.
- We pride ourselves on our ability to support any business type because of our large solutions toolset: chargeback and fraud mitigation, text-to-pay and QR code payments, ACH and echeck capabilities, and integrations with all major CRM's, accounting softwares, and ecommerce platforms.
- The Best Pricing.
- We can beat anyone's rates, hands down. Our long list of banks and solutions allows us to put your business where it fits best.
- The Best Service.
- Our in-house staff is here to answer your calls, emails, and texts with real service and solutions. We put the merchant first and we're proud of that.
Contact info
16501 Ventura Blvd. Suite 300, 91316, Encino, United States
- 1-800-988-2215
- info@paymentcloudinc.com
- paymentcloudinc.com
4.5
Excellent
884 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i applied for an account 15 days ago…
i applied for an account 15 days ago but no one reply me.
10 September 2025
Unprompted review
Reply from PaymentCloud
Thank you for your feedback, and we apologize for the delayed response. We want to investigate this further and assist you immediately. Please provide your application details or contact us directly. We appreciate your patience and look forward to resolving this for you.
Give Payment Cloud a go!
Nathan really went to work for me. My business threw a bit of a curve ball but Nate and the Payment Cloud folks were awesome. Would highly recommend!!!
1 October 2025
Unprompted review
Reply from PaymentCloud
Thank you so much for the kind words! We know business isn’t always predictable, so hearing that Nathan could step up and support you when things got tricky means a lot. We’re all about finding solutions, no matter the curveballs—and we’re thrilled to have earned your trust. Wishing you continued success!
Melissa Daleske Is one of the best…
Melissa Daleske Is one of the best people i have worked with, the attention and fast response is so impressive. She could help with an issue that comes up!
6 October 2025
Unprompted review
Reply from PaymentCloud
Thank you so much! We're thrilled to hear that Melissa's responsiveness and support made such a positive impact, and we appreciate you taking the time to share your experience.
The Worst company with merchant service…
The Worst company with merchant service what i know . The hold your amount for them making profit on it .
This is not a Millon dollar transaction. There is not any risk. The client paid with the credit card and the way what I understand with the manager and risk management department .
This is not supposed to be that way once, There is the first reviewed customer and all the amount should be released.
I found it others company what they can released all amount after 2/3 business days . It has been frustrating and disappointing company to work with it.
18 August 2025
Reply from PaymentCloud
Thank you for your feedback. We understand that having funds on hold can be frustrating. These funds are currently in a temporary reserve, which is a standard practice to help manage risk and ensure smooth transaction processing. We shared details about this reserve in an email sent on August 19th. Please rest assured we’re closely monitoring the reserve and it will be released once all criteria are met. If you have any further questions, feel free to reach out to our support team directly.
Melissa Daleske has been the best part of working with Payment Cloud
Melissa Daleske has been the best part for us in working with PaymentCloud. From the initial point of contact we were treated as a partner, not a 3rd party company that signs you up once and never talks again. I'm grateful for the amazing communication with the company and Melissa; they work well, will help you grow, and you'll be thankful you chose this company. Highly recommend working with Melissa 10/10
John Bajor
1 year review
2 October 2025
Unprompted review
Reply from PaymentCloud
We’re thrilled to hear you had a positive experience with us! Melissa is an incredible member of our team, and we’re so glad she was able to provide the personalized support you deserve. We pride ourselves on building lasting relationships with our clients and take comfort in knowing that Melissa’s dedication to transparency and strong communication made such a difference for you and your business. We look forward to continuing to support your growth. Thank you again for this fantastic review!
We applied with our business and was…
We applied with our business and was Instantly rejected. We have never borrowed before. Been in business for over 5 years. Only do government contracts. We make over 45,000 per month. They never checked our info. What a joke
27 September 2025
Unprompted review
Reply from PaymentCloud
Thank you for sharing your feedback. After reviewing your information, we are unable to locate a rejection/decline reason. However, we do see that you started an application but did not complete it. One of our account managers reached out to you last week to assist with completing your application, but they did not hear back from you. Feel free to reach out to us if you would like to continue the application process.
I’m very happy with the results of this…
I’m very happy with the results of this company decision and the way my business is being handled.Most of all to the extent that the company representative is a business open minded person that said things that made me uncomfortable and understood your services.
24 September 2025
Unprompted review
Reply from PaymentCloud
Thank you so much for the five-star review! We're glad you're happy with how your business is being handled. We are here to support your ongoing business journey and wish you nothing but the best!
Frank Riffe answered all my questions…
Frank Riffe answered all my questions and made me feel like a person and friend not just a business. He always answered my calls and kept me updated on my progress on getting approved for National Bank. All over experience on a 1 to 10 it's a 20.
25 September 2025
Unprompted review
Reply from PaymentCloud
Frank has that gift: he makes our customers feel like friends! We are happy to hear that he kept you updated and informed throughout the process. Thanks so much for the shout-out, and best of luck with all your future endeavors!
Helpful advice throughout the project
23 September 2025
Reply from PaymentCloud
Glad to hear our advice was helpful—best of luck with all things moving forward!
Great Rates & Great Service
I just switched from 2 other payment processors and my experience with Jessie Todd, has been absolutely top notch. Rare to find such customer service in this space.
23 September 2025
Unprompted review
Reply from PaymentCloud
We're thrilled to hear that your experience has been so positive, especially after switching from other payment processors. Jessie consistently goes above and beyond for our clients. We look forward to supporting your continued success!
Frank Riffe was precise
Frank Riffe was precise, knowledgeable and interceded to smoothly transition our account. His extensive experience and information was critical to obtaining our merchant account within a couple of days.
22 September 2025
Unprompted review
Reply from PaymentCloud
We are thrilled to hear that Frank made your experience so easy. We appreciate your business and look forward to supporting your continued success.
Jessie Todd
Jessie Todd was very helpful, effective and creative with providing advice and assistance
1 August 2025
Unprompted review
Reply from PaymentCloud
Thank you so much for your kind words! Jessie consistently goes above and beyond to ensure our clients receive the best possible assistance. We appreciate you taking the time to share your experience!
Marlia Godon YOUR AWESOME
WHAT MADE MY EXPERIENCE GREAT WAS THAT THE CUSTOMER SERVICE MARLIA GAVE WAS REALLY PROFESSIONAL AND STRAIGHT FORWARD AND BROKE IT DOWN FOR ME TO UNDERSTAND WITH THE BEST ATTITUDE. I LOVE THAT, BECAUSE THESE DAYS CUSTOMER SERVICE IS HORRIBLE.
STAY BLESSED MARLIA
8 September 2025
Unprompted review
Reply from PaymentCloud
Thanks so much for your kind words! We’re thrilled that Marlia provided you with such excellent service. We agree—her positive attitude and clear communication truly make a difference. Wishing you all the best, and we hope to serve you again soon!
You all are working miracles! Thank you!
I am so grateful for Payment Cloud! They made a way when there was no way! They stuck with me for weeks and weeks until they found me a provider that would accept me. It is a miracle. Being a startup right when the industry was tanking is not the best position to get folks to take a chance on you but Payment Cloud believed in us and miraculously got us approved. Here we go! Thanks to Hovak and to the whole team for helping us to step into our future! I am forever grateful!
9 September 2025
Unprompted review
Reply from PaymentCloud
Thank you so much for your heartfelt review! We're honored to have been part of your journey.
A special shoutout to Hovak for his talent and dedication—he consistently goes above and beyond to ensure our clients are supported every step of the way. We'll be cheering you on as you grow, and we're always here if and when you need us!
Courteous and reliable staff
Courteous and reliable staff, they guide me from start to finish.
3 September 2025
Reply from PaymentCloud
We're delighted to hear our team guided you smoothly from start to finish. Providing dependable and professional is our top priority!
Frank Riffe is a GREAT account…
Frank Riffe is a GREAT account manager!! He will make sure all of your needs are taken care of!
4 September 2025
Unprompted review
Reply from PaymentCloud
We are so glad that Frank was able to take care of you! Best of luck with all that lies ahead.
Great Customer Service and Experience!
Great customer service. The entire process was smooth from beginning to end! I am very thankful and grateful for them.
27 August 2025
Reply from PaymentCloud
Thank you so much for your kind words! We're truly grateful for your feedback and are so glad to hear that the process was smooth from start to finish. It means a lot to us to know that we could meet your expectations and provide the level of service you deserve. Your appreciation encourages us to keep doing our best every day. We're thankful to have had the opportunity to assist you!
Working w/ Melissa has been a great…
Working w/ Melissa has been a great experience!
28 August 2025
Unprompted review
Reply from PaymentCloud
Working with Melissa is always a positive experience! Thanks for showing us some love and best of luck with your professional journey and all that lies ahead.
Reply from PaymentCloud
We believe in keeping things simple and easy for our customers. Thank you for the five-star review — wishing you continued success ahead!
It was a long processing start-up
It was a long processing start-up, but overall. I am satisfied.
13 August 2025
Reply from PaymentCloud
Thank you for your patience throughout the onboarding process—we’re glad to hear you’re satisfied, and we truly appreciate you choosing to work with us!
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