Horatio my assigned agent attended the matter in a very friendly and efficient way. He quickly assessed the problem and provided excellent service. Well done!!💯💯
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See what reviewers are saying
Amazing experience of customer service team. I decided to use email to contact them. Replied quickly, listed exactly what I needed to do, did what was asked and query regarding refund solved very prom... See more
Company replied
AWFUL Platform, stupid forms that don't work with a timer that is (almost) invisible, and kicks you out of the system if you're not fast enough. Inexistent Customer Service that just tells you "we... See more
Company replied
I bought 4 tickets for my husband son , and daughter-in-law to see Andre Rieu in Glasgow September 2026. my daughter-in law has told us she is now pregnant . I contacted Pay logic this morning a... See more
Company replied
Company details
Written by the company
Ticketing van Paylogic. Tickets voor uw evenement verkopen? Door Paylogic staat uw kaartverkoop binnen 24 uur online. Bekijk de mogelijkheden.
Contact info
Netherlands
- paylogic.com
3.8
Great
1K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Paylogic International
Hi,
Thank you for your message. We appreciate you taking the time to leave a positive review and we are glad that our service has been helpful.
If we can help you with any further questions or concerns, please let us know via our contact form!
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Complicated!
The most complicated ticket buying I’ve ever experienced! Totally confused!
4 July 2024
Unprompted review
Reply from Paylogic International
Hi John,
Thank you for your message and we appreciate your feedback.
We can see that our customer service answered your questions via email, so we hope everything has now been resolved.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
Good support
3 December 2024
Unprompted review
Reply from Paylogic International
Hi Vitaly,
Thank you for your feedback. We truly appreciate you taking the time to leave a positive review and we are glad that our service has been helpful for you!
If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day!
Best,
Marketing team
Paylogic / See Tickets
Reply from Paylogic International
Hi Abdalah,
Thank you for your feedback. We truly appreciate you taking the time to leave a positive review and we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day!
Best,
Marketing team
Paylogic / See Tickets
Extremally bad company who appears to…
Extremally bad company who appears to have pleasure in making things difficult for anybod who has business with them. Try to avoid working with this company when possible.
24 November 2024
Unprompted review
Be careful when claiming your tickets
I got Qlimax tickets and sent links to my friends so they can personalize them. As soon as we clicked the link, we were all redirected to our Qdance accounts - without information that our info will get automatically pulled from the account and the personalization will be complete (also without a chance to review it afterwards). One of my friends had her maiden's name on the accoutn. They didn't let her to amend the details. I understand that there is a fee for the name change, but I feel that they purposely don't inform people about process of taking data from the accounts automatically, so they can benefit from the higher number of the name changes (which is charged extra). They said that this is Q-dance's policy to charge for each name change, and I don't argue that, but rather the fact that they failed to inform about the process. Obviously, if we knew, we'd make sure that we are logged to correct accounts before hitting on Claim...
4 November 2024
Unprompted review
Reply from Paylogic International
Hi Ewelina,
Thank you for your feedback; we appreciate you taking the time to leave a review.
We understand that the organisation's policy regarding name changes and personalisation is not to your liking. Unfortunately the Q-Dance accounts are not part of our organisation and we can therefore not take responsibility regarding these. Paylogic can only follow Q-Dance's policy. We are very sorry that this has inconvenienced you and we will take your feedback into account for the future.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
Best
I was helped in a professional manner and I thank you for the speed with which my problem was solved.
21 October 2024
Unprompted review
Reply from Paylogic International
Hi Ioan,
Thank you for taking the time to leave us a positive review. We are glad to hear that our service was able to help you speedily with solving your problem.
If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day!
Best,
Marketing team
Paylogic / See Tickets
Adriatique X
10, 2024, 19:27 GMT+2
Thank you very much for contacting me! Everything is fine, luckily, maybe the system was stuck! We are eagerly waiting for the tickets🥰
________________________________
9 October 2024
Unprompted review
Reply from Paylogic International
Hi Eleni,
Thank you for your feedback! We appreciate you taking the time to leave a positive review and we are glad to hear that our service has been helpful.
If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day!
Best,
Marketing team
Paylogic / See Tickets
Excellent fast and efficient service by…
Excellent fast and efficient service by Freya.
My problem was sorted out immediately and promptly.
Very happy with the service
8 October 2024
Unprompted review
Reply from Paylogic International
Hi Chantal,
Thank you for your feedback. We truly appreciate you taking the time to leave a positive review and we are glad to hear that our service has been helpful.
If we can help you with any further questions or concerns, please feel free to contact us again.
We hope you have a nice day!
Best,
Marketing team
Paylogic / See Tickets
Excellent experience
Excellent experience in the way to resolve the issue.
All the instructions were understanding with a lot of kindness.
Thanks a lot
5 October 2024
Unprompted review
Reply from Paylogic International
Hi Marjan,
Thank you for your feedback, we truly appreciate you taking the time to leave a positive review. We are glad to hear that our service has been helpful in resolving your issue. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day!
Best,
Marketing team
Paylogic / See Tickets
Extremely helpful
Freya was extremely helpful and resolved my problem, which was to some extent my own fault.
I do not like the Andre Rieu booking system which to some extent caused my problem, having seats allocated and not being able to select your own choice is dreadful.
The date mix up was my fault for not understanding how the performances are allocated and for me not checking what I was doing.
A big thank you again to Freya was sorting it out
5 October 2024
Unprompted review
Reply from Paylogic International
Hi Phil,
Thank you for your feedback, we truly appreciate you taking the time to leave a positive review. We are sorry to hear the booking system was not to your liking, but we are glad hear that our service was helpful to resolve your issue. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day!
Best,
Marketing team
Paylogic / See Tickets
My experience was good
My experience was good
I had an agent named Chloe who helped me in less than 5Minutes. The survey isn't for the site but for her as she did all that stood in her access level to grant me the info I needed
25 September 2024
Unprompted review
Reply from Paylogic International
Hi Adrian,
Thank you for your feedback. We appreciate you taking the time to leave a positive review and we are glad that our service has been helpful! If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
I made a mistake and bought a ticket…
I made a mistake and bought a ticket for the wrong day of a festival. Asked for help, to be able to get the ticket for the next day of the festival and got a reply 8 days later.
It is not a customer service that would resolve something within the same day or less than that.
21 August 2024
Unprompted review
I’ve sent 9+ emails since June
I’ve sent 9+ emails since June, regarding a refund that I was guaranteed and all I’m getting back is an automated reply telling me to wait 10 days for the refund. Nearly 3 months later no refund. Will be taking this to trading standards
16 August 2024
Unprompted review
Reply from Paylogic International
Hi Lily,
Thank you for your message and we appreciate your feedback.
Unfortuantely we are unable to find your order and request with the information delivered. We would need to receive your order or request number to further assist you with this issue.
If you have any questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
After sending over 15 emails and and…
After sending over 15 emails and and over 2 months with a generic response I am still waiting for my refund which was a lot of money , no refund , more emails sent!! I’m soo upset by this and will take this further if I have to !!!
25 May 2024
Unprompted review
Reply from Paylogic International
Hi Lisa,
Thank you for your message and we appreciate your feedback.
Our apologies for the inconveniences caused. We have sent you an email explaining what the cause is of this delay and explaining the next steps in this process. At the moment we are doing our best to help you with this matter. We will let you know as soon as we have more information.
If you have any questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
Absolutely disgusting company
Absolutely disgusting company, basically fraud I have tried to contact both parties we are festival and pay logic regarding my refund but I’ve heard nothing for the last 2 months.
I am going to take this further
1 July 2024
Unprompted review
Reply from Paylogic International
Hi Tierney,
Thank you for your message and we appreciate your feedback.
Our apologies for the inconveniences caused. We have sent you an email explaining what the cause is of this delay and explaining the next steps in this process. At the moment we are doing our best to help you with this matter. We will let you know as soon as we have more information.
If you have any questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
Ordered we are festival tickets via…
Ordered we are festival tickets via them. Festival was cancelled and have been waiting nearly 3 months to get MY money back! Keep sending emails promising it will be sent but nothing!!!
26 May 2024
Unprompted review
Reply from Paylogic International
Hi Helen,
Thank you for your message and we appreciate your feedback.
Our apologies for the inconveniences caused by the delay. We recently emailed you explaining that the refund should have been processed by now. In case you have not received it, we would have to advise you to contact your bank.
If you have any questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
Have never received a refund back for…
Have never received a refund back for cancelled event in May 2024.
They sent an email saying that refunds will be proceeded within 10 working days.
Well, nothing happened.
Contacted We Are Fstvl directly and received no response.
Contacted Paylogic / SeeTickets (their ticket service providedr) - received response again about 10 days, but 10 days passed and there’s no refund.
Do not deal with both We Are Fstvl and their ticket provider Paylogic or SeeTickets - it looks like they both fraudulent.
EDIT:
oder number: 119651641
request number: 1666302
21 June 2024
Unprompted review
Reply from Paylogic International
Hi Andris, thank you for your feedback.
Could you please share the email request number or order number with us?
We are looking forward to your reply.
We are festival cancelled - no refund
I paid instalments for Wearefst. The event was cancelled on 29th April and we were told refunds would be issued within 30 days. It’s now 9 weeks later. Tried complaining to paylogic and Wearefst but all they do is send a copy of the original email about the cancellation- no actual answers! Where is my money?? Over £150 I’m owed
2 July 2024
Unprompted review
Reply from Paylogic International
Hi Elizabeth,
Thank you for your message and we appreciate your feedback.
Our apologies for the inconveniences caused. We have sent you an email explaining what the cause is of this delay and explaining the next steps in this process. At the moment we are doing our best to help you with this matter. We will let you know as soon as we have more information.
If you have any questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
most scummy company i have ever seen
most scummy company i have ever seen, they come up with stupid responses for negative feedback to prove a point. my partner ordered 4 tickets for dutch comic con on the 24th of may, this company took the payment, and never sent a confirmation email, ontop of that the reference they gave shows no tickets found. due to this they have commited fraud and will have a complaint filed with the consumentenbond to hopefully either shut this company down or fine them heavily
19 June 2024
Unprompted review
Reply from Paylogic International
Hi Joe, thank you for your feedback.
Could you please share the email request number or order number with us? We are looking forward to your reply. If you have not yet contacted us, please fill in the contact form on our website so we can help you retrieve your tickets!
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