The companies technology and understanding of customer needs is in the stone age
The companies technology and understanding of customer needs is in the stone age! Although using my correct Password I am constantly being locked out. And then it takes hours of work and up to a week to reset my password. The send a 1 c transaction to your bank account within 3 days! then you need to get a code from your account and use that as a temporary password.
Well, I happen to travel long-distance internationally and accessing my account statement was not easily possible, and when finally, I could, I had looked it up after my arrival it the OTP did not work!
I have waited several times more than 30 minutes for their customer support to pick up the phone. Callbacks take hours. I had unfriendly support which has in the meantime improved. However, they can not change their completely outdated IT processes.