PayLeap logo
Visit website

PayLeap Reviews 8

•
TrustScore 2 out of 5

2.2

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Contact info

2.2

Poor

TrustScore 2 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

It's not worth it

Update*
I was eventually refunded by "Amanda from PayLeap," but only after I pointed out the false advertising on their checkout page and the lack of clear, visible links to their full Terms and Conditions. Out of courtesy for the successful refund, I've adjusted my rating from one star to two. However, the experience confirms the company uses misleading practices to secure payment.

—

Not so great experience.

First, they advertise a couple of things that are completely misleading. The main selling point is having AI tailor your resume to get interviews, but after two months, I haven't even received an email from any of the places I applied to. To make matters worse, their core AI tool was down for at least three of those weeks, meaning I was paying for a non-functional service.

Second, they advertise a "full refund—no questions asked" policy. What they fail to mention in those ads is a 14-day cancellation window hidden deep in their Terms and Conditions, which they use to weasel their way out of refunds.

Overall, it felt like this wasn't worth it.

2 September 2025
Unprompted review
Rated 1 out of 5 stars

It's a little interesting at first

It's a little interesting at first, but it just doesn't work. The job filtering is worse than linkedin, levels.fyi, indeed, etc.

The information I provided was very comprehensive and, if the service worked as described, would have been really useful.

unfortunately it just doesn't work at all. I'm not sure how you can get away with charging anything for this and lying about your trustpilot score on the front page.

29 September 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent Website

beware!!!! It's a money scam site. Once you subscribe, they make it impossible to cancel your subscription. There's no button on the site for subscription cancellation because they want to keep billing you

23 September 2025
Unprompted review
PayLeap logo

Reply from PayLeap

Hello Edafe,

We’re very sorry to hear about your experience. Please email our support team with your account information, and we’ll make sure everything is resolved promptly.

You can also check under your account settings — the option to cancel your membership is available there.

We want to assure you that you can cancel anytime without any hidden or extra fees. You’re also eligible for a full refund if you weren’t satisfied with the service.

Please reach out to us at hello@payleap.co

Best wishes,
Emma

Rated 1 out of 5 stars

The company refunded my fees.

I signed up and paid for an account. However, the account didn't work. I asked for a password reset and got an email asking what was wrong. I asked for a reset. I tried resetting on the web page but never got an email because it can't find my account. I asked for a refund but never got a reply. Payleap.co is a scam I think.

14 September 2025
Unprompted review
PayLeap logo

Reply from PayLeap

Dear Jeffery,

I’m truly sorry to hear about your frustrating experience. From what you describe, it may be that the wrong email was used when trying to reset the password, since this process works fine for other users. If the issue persists, our support team is always available to help recover accounts manually.

We always make sure refunds are issued to any unsatisfied customers, and I just checked and can confirm your orders have already been refunded. Please also make sure to check your spam/junk folder in case our reply or the refund confirmation email was missed.

We sincerely apologize for the inconvenience and disappointment this caused. We hope you’ll consider giving us another chance to try the service itself — we’re confident it can provide real value in your job search.

Best wishes,
Emma

Rated 1 out of 5 stars

Do Not Buy Payleap

This is just an AI resume manipulation site. The jobs listed aren't real. They only list remote job posting that are no where in your area.

3 September 2025
Unprompted review
PayLeap logo

Reply from PayLeap

Dear Norman,

I’m really sorry to hear about your experience. We always strive to provide the best service possible to all of our users. Please reach out to our support team so we can review your case, resolve any issues, and compensate you for the trouble. You can send us an email at hello@payleap.co

I can assure you that the jobs on our platform are real. We get them directly from companies as soon as they’re posted, so our users can be among the first ones in the line. If you’ve seen expired or invalid jobs, let us know and we’ll remove them right away and notify the company that posted them.

You also have full control over what kinds of jobs you see: remote and/or on-site, and for remote, whether they’re near your area or open nationwide. If that’s not working as expected, we can adjust it for you.

Beyond personalized resumes, we also tailor cover letters for each role, offer auto-apply for any jobs so you don’t waste time on hundreds of forms, and provide an AI interview coach that helps you prepare for that exact role and company with realistic simulations, live feedback, suggested answers, and more.

Our goal is to make every step of the job search easier and improve your chances of landing the best role as quickly as possible, while saving you countless hours of manual work.

Again, I’m truly sorry you had this experience, and I hope we can work together to resolve it. We’d love the chance to help you.

Emma

Rated 1 out of 5 stars

My oh my this is a terrible site

My oh my this is a terrible site. I don't even know where to start. They don't have resume recognition, so you have to fill your own experience..okay. But then it didn't save after I clicked Save Changes.

There are text fields for things like dates but then require a specific format.

The site literally looks like it was made by someone in high school or their first year of college.

My favorite part: You have to email them to cancel your membership. I HATE when companies do this. Why even bother, just let the person cancel. You're making this more awkward than it has to be.

11 August 2025
Unprompted review
PayLeap logo

Reply from PayLeap

Dear Jonathan, I’m very sorry to hear about your experience. It seems your account may have encountered a glitch, since the features you mentioned should be working properly. Please reach out to our support team so we can resolve this promptly — email us at hello@payleap.co

Rated 1 out of 5 stars

No results

Signed up/paid yesterday, clicked 6 jobs to apply, 24 hrs later it says still in progress of applying. No phone number only email. Thinking this is a scam.

6 August 2025
Unprompted review
PayLeap logo

Reply from PayLeap

Dear Sandra, I’m sorry to hear that! Please reach out to our support team so we can investigate and resolve the issue promptly. You can email us at hello@payleap.co

Rated 1 out of 5 stars

Very disappointing

Very disappointing. Product is full of bugs and the company says they have thousands of satisfied customers and reviews. Here we are and there are no reviews, just this one. I was jipped and feel stolen.

16 July 2025
Unprompted review
PayLeap logo

Reply from PayLeap

Dear George, we’re very sorry your account encountered bugs. Our team works hard to deliver the best service possible for every customer, so please reach out to our support team and we’ll quickly investigate and resolve any issues. You can email us at hello@payleap.co

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look