Communication was easy responses were prompt and I received updates every step of the way. Very impressed by the service and the efficiency in processing of my requests. Special thank you to Rona who... See more
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Review summary
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This is our third booking in the last 4 years with PLT and we would not book OS travel with anyone else!! This time afforded us to book Premium Economy on Emirates to Europe and we are so happy and th... See more
Company replied
I had a great experience with Pay Later Travel. Their customer service Team, Keren and Cea, were incredibly helpful when I needed to change my travel dates. They made the process easy and stress- free... See more
Company replied
Nica was very helpful, and professional on handling my concern, she ensures that my issue would be reviewed and gave me proper waiting time for answer, but i got response only few minutes after our c... See more
Company replied
Company details
About Paylater Travel Australia
Written by the company
Paylater Travel was founded in 2017 with a simple, yet powerful mission: to make more meaningful moments take flight.
Fast forward to today and we’ve helped over hundreds of thousands of people travel on their own terms. We’re bringing big dreams to life, without burdensome debt. Whether that’s reuniting families, connecting friends or unlocking new adventures, at Paylater Travel, we’re so grateful to be making the world a more connected place.At Paylater Travel, we’re as invested in your journey as you are. From the moment you book your flight, until you're back home with a camera roll full of incredible memories, we're here to ensure smooth sailing every step of the way.
To book a flight with us head over our website and Lock in your flight with a small deposit. We buy the ticket on your behalf. You’ve now locked in today’s prices and can pay it off in flexible instalments.Contact info
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 month
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Great customer service
Yayan provided excellent service in resolving my payment issue. The staff member was incredibly patient and explained everything to me in a clear and helpful manner.
18 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for choosing Paylater Travel! ✈️💙 We're delighted to hear that Yayan provided excellent service and was able to assist you with your payment issue. It's wonderful to know that he was patient and explained everything clearly to make the process easier for you. We'll be sure to share your kind words with Yayan. Thank you for your feedback and trust in Paylater Travel. We look forward to assisting you with your future travels! 😊🌍
Great Customer Service
Great Customer Service quick response and helpful.
18 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for choosing Paylater Travel! ✈️💙 We're happy to hear that you received great customer service with quick and helpful support. We truly appreciate your feedback and are grateful for your trust in Paylater Travel. We look forward to assisting you with your future travels! 😊🌍
With the support from Rona
With the support from Rona, this experience was the best. The Customer Service is second to none and just so willing to help. A huge thank you to this team. Kindest regards - Shirley
17 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for choosing Paylater Travel! ✈️💙 We're delighted to hear that Rona provided you with such a positive experience. It's wonderful to know that our customer service team was able to support you and make your journey smooth and enjoyable. We'll be sure to share your kind words with Rona and the team. Thank you for your heartfelt feedback and continued trust in Paylater Travel. We look forward to assisting you with your future travels! 😊🌍
Yayan
Yayan, was absolutely fantastic! He was attentive, quick and very responsive. Customer service delivery was spot on!
17 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for choosing Paylater Travel! ✈️💙 We're thrilled to hear that Yayan provided fantastic service and was attentive, quick, and responsive throughout your experience. We'll be sure to share your kind words with him. Thank you for your wonderful feedback and support. We look forward to assisting you with your future travels! 😊🌍
Mio has been great
Mio has been great! He helped me in times when needed especially during busy hours. Appreciate the communication and support throughout this process. Honestly the most helpful team, Mio you are awesome.
17 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for choosing Paylater Travel! ✈️💙 We're so happy to hear that Mio provided great support and was there to assist you when you needed help, especially during busy hours. We truly appreciate your kind words about his communication and dedication. We'll be sure to share your wonderful feedback with Mio. Thank you for your trust and support, and we look forward to assisting you with your future travels! 😊🌍
Kerwin was a great help
Kerwin was a great help. He assisted me in clarifying my payment plan and what was left to pay. Great service
17 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for choosing Paylater Travel! ✈️💙 We're delighted to hear that Kerwin was a great help in clarifying your payment plan and remaining balance. We'll be sure to share your kind words with him. Thank you for your wonderful feedback, and we look forward to assisting you with your future travels! 😊🌍
yayan was helpful!
16 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for choosing Paylater Travel! ✈️💙 We're so glad to hear that Yayan was helpful during your experience. We'll be sure to pass along your kind words. Thank you for your feedback, and we look forward to assisting you with your future travels! 😊🌍
lots of unnecessary misunderstanding
lots of unnecessary misunderstanding, which led to confusion and frustration. Eventually, everything was sorted and cleared.
17 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for your honest feedback, and we're sorry for the confusion and frustration you experienced along the way. We're glad everything was eventually sorted and cleared, but we recognize it shouldn't have taken unnecessary misunderstanding to get there. We'll be taking a closer look at how we can refine our process to make things clearer and more straightforward going forward.
We appreciate you bearing with us through it, and for giving us the chance to improve.
Excellent customer service
Reese and the other members of the team were extremely helpful in assisting to change the flights to better suit our needs.
16 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your kind feedback! 😊 We're delighted to hear that Reese and the rest of the team were extremely helpful in assisting with your flight changes and finding options that better suited your needs. We'll be sure to share your kind words with them. 💙 Thank you for choosing Paylater Travel! ✈️ We truly appreciate your support and look forward to assisting you again with your future travel plans. 🌍✨
Mio helped me through the online chat…
Mio helped me through the online chat service. Was easy to talk to and meet my demands with my requests to get quotes for seat upgrades to Premium Economy and Business Class. Though I didn't proceed with upgrading my fare seats, Mio had no problem assisting me in getting an idea on the costs involved. Great service Mio! Thank you again.
16 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful feedback! 😊 We're delighted to hear that Mio provided a smooth and helpful chat experience while assisting you with your seat upgrade inquiries. We're glad he was able to provide the information you needed and make the process easy, even though you decided not to proceed with the upgrade. We'll be sure to share your kind words with Mio. 💙 Thank you for choosing Paylater Travel! ✈️ We truly appreciate your support and look forward to assisting you again with your future travel plans. 🌍✨
Raffy was outstanding he was able to…
Raffy was outstanding he was able to get my flight refunded within the hour so I could rebook a new flight, i’m extremely pleased with his service 😊
16 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful feedback! 😊 We're delighted to hear that Raffy provided outstanding service and was able to assist with your flight refund quickly so you could rebook your new flight. We'll be sure to share your kind words with him. 💙 Thank you for choosing Paylater Travel! ✈️ We truly appreciate your support and look forward to assisting you again with your future travel plans. 🌍✨
Answered every question that I had and…
Answered every question that I had and helped me with everything I needed done couldn’t recommend enough
16 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that all of your questions were answered and that you received the support you needed throughout your experience. 💙 Thank you for choosing Paylater Travel! ✈️ We truly appreciate your recommendation and support, and we look forward to assisting you again with your future travel plans. 🌍✨
I felt supported and well cared for…
I felt supported and well cared for with my question. My question was resolved very quickly regarding changing my first payment.
15 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your kind feedback! 😊 We're so glad to hear you felt supported and well cared for, and that we were able to resolve your question about changing your first payment quickly. 💙 Thank you for choosing PayLater Travel! ✈️ We truly appreciate your trust and look forward to assisting you again whenever you need us. 🌍✨
Mio the customer service guy that I was…
Mio the customer service guy that I was talking to was such a breeze! The steps I had to follow were so quick and easy. He did all the work while I just had to answer a few questions. Very very happy with my experience
15 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful feedback! 😊 We're delighted to hear that Mio made the process quick and easy for you and that you had such a positive experience. We'll be sure to share your kind words with him. 💙 Thank you for choosing PayLater Travel! ✈️ We truly appreciate your support and look forward to helping you with your future travel plans. 🌍✨
excellent service
Rica we very helpful in resolving my issue. An easy and good experience.
15 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your kind review! 😊 We're delighted to hear that Rica was able to help resolve your issue and make your experience easy and enjoyable. We'll be sure to share your appreciation with Rica. Thank you for choosing PayLater Travel. We look forward to assisting you with your future travels! ✈️💙
Reached out after buying my tickets for…
Reached out after buying my tickets for my family trip. Mio understood that because we have small children we would like to be seated together. He gave me the information I needed and was beyond helpful and understanding
15 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful review! 😊 We're delighted to hear that Mio was able to understand your needs and provide the helpful support you needed for your family trip. We know how important it is to have a comfortable travel experience, especially when traveling with small children, and we're glad Mio could assist you with the information you needed. We'll be sure to share your kind words with him. Thank you for choosing PayLater Travel. We look forward to helping you with your future travels! ✈️💙
Mio’s Review
Mio, was the agent attending to my enquiries on Pay Later Travel website. I thank Mio for helping to change my return date for my booking which took some effort to accomplish the task. I thank her very much for providing me an excellent service.
15 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful review! 😊 We're delighted to hear that Mio was able to assist you with changing your return date and provide excellent service throughout the process. We truly appreciate your kind words and will be sure to share your feedback with Mio. Thank you for choosing PayLater Travel. We look forward to assisting you with your future travels! ✈️💙
Cea followed up on my query and made…
Cea followed up on my query and made sure to keep me in the loop in regards to the comms happening between them and the airline in regards to seating arrangements i had requested.
I appreciate the initiative on their end to make sure i knew what was happening and for me to know they try their best on their end. Thank you Cea.
15 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your thoughtful review! 😊 We're delighted to hear that Cea provided excellent follow-up and kept you informed throughout the process. We truly appreciate you recognizing her initiative and effort in making sure you were updated regarding your seating request. We'll be sure to share your kind words with Cea. Thank you for choosing PayLater Travel. We appreciate your trust and look forward to helping you with your future travels! ✈️💙
Cyron was amazing
Cyron made sure to answer all questions. Cyron answered with patience and understanding making the process easy.
15 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful review! 😊 We're happy to hear that Cyron provided patient and understanding support while answering all your questions. Making the process easy and stress-free for our customers is always our goal. We'll be sure to share your kind words with Cyron. Thank you for choosing PayLater Travel. We look forward to helping you with your future travels! ✈️💙
Simple and Accessible
Always ready to help and make the process so easy every step of the way
16 May 2026
Reply from Paylater Travel Australia
Thank you so much for your kind review! 😊 We're delighted to hear that our team made the process easy for you every step of the way. Providing helpful and reliable service is always our goal. Thank you for choosing PayLater Travel. We look forward to helping you with your future travels! ✈️💙
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