Arranged for a measure up/quote which was very quick to be sorted. They provided samples on the day to pick from and provided a quote based on up front payment followed by 10 monthly payments and then... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the start I was very happy with the customer service so friendly to chat too explained everything, I picked the grey chevron laminate floor for my living room. The fitter Dan was fantastic had my... See more
Company replied
I had beautiful thick carpet fitted in my lounge and wood effect vinyl flooring fitted in the hallway. The house looks transformed. The entire process from start to finish was timely, friendly and... See more
Company replied
From beginning to end paylatercarpets have been outstanding. Rep was super helpful and fitters amazing. Very particular about getting everything perfect. I can’t recommend paylatercarpets highly enoug... See more
Company replied
Company details
Written by the company
We a nationwide company offering new flooring from just £10 per week. We don't charge interest and we offer flexible payment plans to suit your budget. The credit limit is based on affordability, not credit status. We offer Carpet, Laminate & Vinyl and Artificial Grass with free underlay and accessories for all orders. We have a huge range of flooring types and the surveyor provides samples a the appointment for you to choose your preferred flooring and style. Priority fitting is available and discounts offered for payment in full.
Contact info
Brickfields Trading Estate, 5a Interchange, Wilson Rd, Liverpool, L36 6AD, Liverpool, United Kingdom
- 0345 052 4179
- info@paylatercarpets.co.uk
- paylatercarpets.com
4.0
Great
91 reviews
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can't thank the team enough fast…
Can't thank the team enough fast friendly company nothing was a problem the fitting is amazing the fitters even took the doors off in the living room and hallway and trimmed them down Can't fault them very reliable and hard working I will 100% recommend this company get booking them in peps AMAZING thanks so much... Mr c Mclaughin
9 June 2022
Unprompted review
Reply from Pay Later Carpets
Hi Craig, thank you for such a lovely review. Customer satisfaction is so important to us and we really appreciate you taking the time to share your positive experience so others can see how we operate. Kind Regards, Pay Later Carpets
pay later carpets…
Another fine job bye pay later carpets all the staff where courtiouse and obliging and went the extra mile to get the job done.highly recommended!
4 April 2022
Unprompted review
Reply from Pay Later Carpets
Thankyou so much for the lovely review. We really appreciate feedback so that we can continue to ensure that positive customer experiences remain our priority. Lisa - Pay Later Carpets
Had my laminate flooring fitted it's…
Had my laminate flooring fitted it's amazing fitter was so good moved furniture and put back I highly recommend this company
21 February 2022
Unprompted review
Reply from Pay Later Carpets
Thank you so much for your recommendation Carol and for such a positive review. We really appreciate your comments and will pass them on to the fitter concerned. Pay Later Carpets
Outstanding service.
Outstanding service.
Thank you to everyone involved from the girls in the office to the fitters. Very friendly and professional I would highly recommend
6 January 2022
Unprompted review
Reply from Pay Later Carpets
Thank you so much for your lovely comments Natalie, the satisfaction of our customers is a priority for us. We are very proud of our team and I will pass your compliments on to them all. Thank you again for taking the time to post such a positive review and sharing your experience for other potential customers to benefit from. Pay Later Carpets
High quality carpets
High quality carpets, I had my stairs and landing carpeted, so impressed with the quality! Feels like memory foam under foot. I then had my hallway and lounge fitted with grey laminate again wow just wow!! Fantastic choices of carpets and flooring.
1st class service start to finish. Highly recommended
22 December 2021
Unprompted review
Reply from Pay Later Carpets
Thank you so much for your glowing review Tracey, we really appreciate as it goes such a long way towards helping potential customers choose to use our services. We are so pleased that you are happy with the products and the service and look forward to speaking to you again in the future. Lisa - Pay Later Carpets
From beginning to end paylatercarpets…
From beginning to end paylatercarpets have been outstanding. Rep was super helpful and fitters amazing. Very particular about getting everything perfect. I can’t recommend paylatercarpets highly enough. If you want a job well done and at a good price then look no further. It’s so refreshing these days to have young lads take a pride in their work. Credit where credit is due. I wish there was a 10 star rating. 👍
21 November 2021
Unprompted review
Reply from Pay Later Carpets
Julia, thank you so much for your glowing review, I will share your lovely comments with all staff involved in your experience. We really appreciate the time you have taken to post such a positive review - we are genuinely happy to have been able to assist. Thank you again.
Love our new flooring
Love our new flooring can't wait to get the rest done plus u can phone or txt them and they get back to ya the same day pleased with how quick the work was done thank u
16 November 2021
Unprompted review
Reply from Pay Later Carpets
Hi Mark, thank you so much for taking the time to post such a positive review. Excellent customer service is very high on our priority list so we really appreciate the feedback, I will pass this on to the team. Lisa - Pay Later Carpets
Never use the in a million year they…
Never use the in a million year they rip you off and when you complain about the fitting they send in the fitter instead of the manager to look at the problem and will argue you signed for the work now you deal with it do not USE THEM
14 November 2021
Unprompted review
Reply from Pay Later Carpets
Updated 21/11/21: Asia, as you have not responded to our request to contact us to discuss your issues and provide your details so we can identify you as an actual customer of ours, we can only assume, as we suggested, that this is a case of mistaken identity and that you have our company confused with another you have used. We are sorry to hear about your negative experience and hope you manage to find some resolution to the matter with the company concerned.
Pay Later Carpets
Hi Asia, We are so sorry and surprised to hear about your experience with our company as your will see from our previous reviews, it is extremely unusual. We have sent a request to you to provide your contact details so that we can firstly confirm you as an actual customer of Pay Later Carpets to rule out mistaken identity and then to identify which team you were dealing with (as we have multiple independent franchises nationwide) and to see how we can rectify the matter. As soon as we receive your details, we will contact you to see how we can help. Lisa - Pay Later Carpets
I must say that I am so happy with your…
I must say that I am so happy with your service I love the way you the worker do the fitting specially last one and I enjoy with your Customer service I will recommend people and I love it there's is not much space to express myself on here which I thank you thank you guys thank you
Vionia
11 November 2021
Unprompted review
Reply from Pay Later Carpets
Vionia, thank you so much for your lovely comments, they are so important to us in promoting our company. Each member of our team takes great pride in their work so it is very rewarding for them to read your comments. We thank you - Lisa - Pay Later Carpets
Absolutely the most amazing service…
Absolutely the most amazing service from beginning to end, from calling up to enquire to the friendly efficient punctual appointment of the gentleman that came to measure. The workmen who came to lay my floor was early polite clean very quick with a very professional very neat finish and left everywhere extremely tidy I would recommend this company to everyone and anyone cannot rate them highly enough
11 November 2021
Unprompted review
Reply from Pay Later Carpets
Thank you so much Rosemary for your lovely review, we really appreciate it as our company prides itself on our customer satisfaction. We are so happy that you have enjoyed your experience with us. Lisa - Pay Later Carpets
Is not enough space to give you 20…
Is not enough space to give you 20 stars and i dont have words to describe how happy i am about your service.Thank you very much
9 October 2021
Unprompted review
Reply from Pay Later Carpets
Thank you so much for your lovely review, we are delighted you are happy with our service. It is really helpful for potential customers to read about your positive experience so we really appreciate the time taken to post this. If you are able to let me know which area you are in, I can make sure that this review is shared with the specific team you dealt with. Lisa - Pay Later Carpets
Excellent service from start to finish
Excellent service from start to finish. Great customer service and fitters were very efficient and friendly. Love our new carpet and will use this company again.
15 September 2021
Unprompted review
Reply from Pay Later Carpets
Thank you Wayne for adding such a positive review about us, we really appreciate it.
Excellent service from start to finish
Excellent service from start to finish. The carpet selections were top quality and the colours are lovely. The communication between us and Pay Later Carpets was really good and the fitters did an excellent job. We are so happy with our new carpets and kitchen flooring. I have brought slippers for any guests that visit. Thank you and I can highly recommend.
17 May 2021
Unprompted review
Reply from Pay Later Carpets
A belated thank you for your lovely review Sharon, I apologise it is late in coming. Taking the time to share your positive experience matters a great deal to our business and we really appreciate your comments. Lisa - Pay Later Carpets
Perfect service from the initial visit…
Perfect service from the initial visit through to after sales
Ladies in the office are very professional and lovely
Carpet fitter nice guys very tidy workers
Carpet itself is high quality
All in all I would highly recommend this company
13 May 2021
Unprompted review
Reply from Pay Later Carpets
Kim, thank you for such a lovely glowing review. We always appreciate customer feedback, especially as positive as this.
Lisa - Pay Later Carpets
Really happy with my flooring fitter…
Really happy with my flooring fitter was excellent and and also stuck to social distancing
12 April 2021
Unprompted review
Reply from Pay Later Carpets
Thank you for your review Terry, the safety of our staff and customers is a priority to us.
I am very happy with my new carpet.
I am very happy with my new carpet.. fitters was very pleasant and followed all covid 19 regulations.. cleaned up after themselfs.. only down fall was they could not take rubbish with them so was left with that to get rid of other wise all ok 👌
12 April 2021
Unprompted review
Reply from Pay Later Carpets
Hi Christine, thank you for your review, it is very helpful.
Hi I had my kitchen n bathroom done the…
Hi I had my kitchen n bathroom done the other day n I'm really happy with the outcome n the fitters where polite also thank u very much
12 April 2021
Unprompted review
Reply from Pay Later Carpets
Hi Beverley, Thank you for posting your review, we appreciate it and hope to hear from you again in the future.
Nora excellent job done very…
Nora excellent job done very professional and I was very impressed by their services and great job done and waiting for my bedrooms to be done soon
5 April 2021
Unprompted review
Reply from Pay Later Carpets
Hi Nora, thank you for taking the time to post a review for us. We look forward to doing your bedrooms for you soon.
Excellent service from start to finish…
Excellent service from start to finish I’m so pleased with my new flooring fitter was super helpful highly recommend.
29 March 2021
Unprompted review
Reply from Pay Later Carpets
Hi Lauren, thank you for posting your review and for such glowing feedback. We are happy we were able to assist you and look forward to hearing from you again in the future.
Pay later 10/10
Had my bedroom and kitchen and living room done by these guys really professional and very polite
26 March 2021
Unprompted review
Reply from Pay Later Carpets
Thank you for your positive review Peter, great feedback is always welcomed!
We look forward to hearing from you again in the future.
Lisa - Pay Later Carpets
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.