PayItMonthly Reviews 4,015

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and efficiency of the payment process, appreciating the clear explanations and flexible options. Many found the service outstanding, noting the professionalism and friendliness of the staff, who are often praised for their helpfulness and supportive approach. The overall user experience is consistently described as smooth and straightforward, making it easy for people to acquire desired items without financial stress. However, some customers also noted issues with customer service, particularly concerning communication and problem resolution. A few people mentioned being charged unexpected fees or experiencing difficulties when trying to resolve payment discrepancies. There were also isolated reports of dissatisfaction with how certain issues were handled, especially when payments went awry or when attempting to cancel agreements.

What people talk about most

Payment

Clients share positive opinions on payment, highlighting the ease of setting up payment plans and the... See more

User experience

People report positive experiences with user experience, finding the setup process easy, straightforward, and... See more

Service

Reviewers mention positive feedback about service. Many customers highlight the transparency and lack of... See more

Customer service

Customers had positive experiences with customer service. Many reviewers found the staff to be helpful,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Based on these reviews

Rated 5 out of 5 stars

Darcy has been incredibly helpful and supportive throughout my experience. She always goes above and beyond to make sure everything is handled smoothly, and nothing ever feels like too much trouble.... See more

Company replied

Rated 5 out of 5 stars

Bought a ramp for my garage, Easy, applied late at night, approved in the morning, two days later my ramp arrived, payed off in x6 interest free monthly payments allowing me to increase my work... See more

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Rated 5 out of 5 stars

We needed a sofa fast and couldn't Scrabble the funds together, payitmonthly approved us and it was so easy applying, we got our sofa and payments were perfect. Cheers, happy bunny

Company replied

Rated 5 out of 5 stars

Using Pay It Monthly has been nothing short of outstanding. The process was simple, transparent, and stress‑free from start to finish. Everything was clearly explained, and I always felt supported t... See more

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Rated 5 out of 5 stars

I wasn't sure of getting those sofas due to the colour, but it was worth choosing it and I love it. The manager was so good, took time explaining things to me and it didn't end there, I went severa... See more

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Rated 5 out of 5 stars

This company operates smoothly and efficiently. I am grateful that they loan money interest free over one year as this made my purchase possible. On receiving an email that I was all paid up I teleph... See more

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Rated 5 out of 5 stars

My experience with payitmonthly has been smooth so far. The process was straightforward and easy to follow. Everything worked as expected and the platform was simple to use.

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Rated 5 out of 5 stars

I was so impressed with your company from the start. A gentleman called out to show myself a scooter and how it works, I was a little nervous and embarrassed about having one. But unfortunatel... See more

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Rated 5 out of 5 stars

My wife purchased a new mobility scooter and used Pay Monthly to pay for it, it was quick and easy to set up and what you dont see you dont miss. Would recommend to anyone who needs to buy a large exp... See more

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Rated 5 out of 5 stars

This was a great way to split my costs for a photo shoot i had,meaning I could obtain them at once. The process of arranging and applying was easy and efficient. The only gripe was 1st installment was... See more

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Rated 5 out of 5 stars

Helped me purchase an expensive piece of furniture by spreading the cost of the finances with little to no interest. Would recommend if needed.

Company replied

Rated 5 out of 5 stars

I had no problems except on the last month when I forgot to make sure there was enough money in my account to cover the direct debit. The customer service team were lovely and helpful and told me the... See more

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Rated 5 out of 5 stars

Using PayitMonthly was a simple painless process. I set it up in minutes with no hassle. A good point was that I wasn’t contacted by them endlessly with promotions etc. I will definitely use them agai... See more

Company replied

Rated 5 out of 5 stars

These are the best. They gave me an opportunity to buy a disability scooter without ridiculous amounts of interest. They take the money monthly and are always nice when you email them. I cannot recomm... See more

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Rated 5 out of 5 stars

I have had no problems at all, my money has been taken from my bank every month with no worries. It has gone so well i didnt even realise i had paid the last instalment, was nice surprise.

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Rated 5 out of 5 stars

First time I have used this company and I found it easy to set up with various payment options which I liked.I had the money to pay upfront but took advantage of the interest free option. Would use a... See more

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Rated 5 out of 5 stars

Recently used this company, no hassle everything was straight forward & the whole process was explained fully so I understood how it all worked, who recommend/use again

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Rated 5 out of 5 stars

A very straight forward process, zero interest on my purchase, what’s not to like about that. Payitmonthly did what it said on the tin. A big Thankyou and I wouldn’t hesitate to use this free servi... See more

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Rated 5 out of 5 stars

My experience was good and they are flexible with customer. I had problems with my bank balance but when I contacted with them they solved my problem straight away.

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Rated 2 out of 5 stars

Everything was going fine right out until the point that after six months I decided to pay off the whole amount. I got my final payment of how much it was gonna cost which I paid for with my debit car... See more

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Rated 5 out of 5 stars

Great idea for the purchase of large items , paying monthly without interest definitely the way to go. Will be using it again in future.

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Rated 5 out of 5 stars

Fantastic company! I’ve used PayItMonthly a few times now for different things and it’s so simple and easy to sign up and be accepted!

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Rated 5 out of 5 stars

Thank you for being honest, supportive and transparent during this time. I know I didn’t failed with my payment at any point. Thank you

Company replied

Rated 5 out of 5 stars

Firstly thank you for your understanding!I your staff had a customer service skills and knowledge of what to do with individuals. The company has an excellent reputation and I can recommend to other p... See more

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Rated 5 out of 5 stars

My credit history us not the best so to be able to purchase an item over a period of time is fantastic. I am very happy with the way everything has gone, thank you

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Rated 1 out of 5 stars

Very disappointed with the way this company has treated my sister.… my sister had fat freezing treatment done in Lumi Skn in Kettering, they convinced her to sign an “agreement” for 5 further fat free... See more

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Rated 5 out of 5 stars

Never had any issues, seamless experience. Liked that they showed how many payments are left and the schedule of all payments.

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Rated 5 out of 5 stars

Fantastic experience I have nothing but good things to say about this company easy and hassle free. No interest charged which is great.

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Rated 5 out of 5 stars

It was very quick to give me the credit I needed,was very informative so easy to set up my direct debit I would highly recommend and thank you so much

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Rated 5 out of 5 stars

My direct debits were always taken on the date we agreed. Spoke to Customer Services at the end of the payment term and they were superb

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Rated 5 out of 5 stars

Excellent convenient way to pay. Easy to apply and set up. Would highly recommend paying for high price job this way.

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Rated 5 out of 5 stars

Great service thank you I would suggest a better app so you can see things clearer but its all been very smooth

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Rated 5 out of 5 stars

Company was really helpful in setting up the account. It has been so good to be able to pay monthly for my new boiler. I couldn't recommend more.

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Rated 1 out of 5 stars

Awful experience, would not recommend using these people. They treat you as a criminal!

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Rated 5 out of 5 stars

This has been the best experience with no issues at all, you are given a notification to when ur next payment is due then it's down to you to make sure the payment is ready for them

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Rated 1 out of 5 stars

My experience with PayItMonthly has been awful. They do not hold themselves accountable to their own terms and conditions, either with customers or their partners. Because they are FCA exemp... See more

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Rated 1 out of 5 stars

Edit- in reply to pay it monthly reply- worst finance company and also liars- they have not contacted the company on our behalf at all , they have only been cc'd to emails we have wrote, when we have... See more

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Rated 5 out of 5 stars

It made it easy for me to purchase my photos The only thing I would suggest is a quarterly reminder of balance left to pay it would've been helpful

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Rated 5 out of 5 stars

It was a straight forward process dealing with the call operators. They were always nice to deal with and helpful with any queries I had.

Company replied

Rated 1 out of 5 stars

They do not support you if the surgery goes wrong. They chase you for money when it’s down to the clinic in Harley street to refund the money. The advisor told me if the clinic do not pay, I will have... See more

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Rated 5 out of 5 stars

I’ve just completed my monthly payment for (training as per monthly basis)and everything went smoothly. The process was easy, secure, and on time. I’m happy with the service I’ve received so far.

Company replied

Rated 5 out of 5 stars

Staff were helpful and answered my questions before I committed to the payment plan, no issues with the service, helped me get something nice :)

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Rated 5 out of 5 stars

My experience with the company is that I didn't have any problems with them. From the begging to the end of payment, everything went well. Many thanks.

Company replied

Rated 1 out of 5 stars

The Lisf company is a fake company. No customer service. No answer phone. Bad quality product. Different between photos of product and the things we got.they didn't answer our call . I am not happy w... See more

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Rated 1 out of 5 stars

Felt like a rip off. I was charged twice in a month then it was reversed without an explanation. The course itself wasn't worth it. I would have continued with my YouTube videos.

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Rated 5 out of 5 stars

This company is amazing. They set up my monthly payments easily and quickly. No hassle whatsoever. Amazing company to go with.

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Rated 5 out of 5 stars

The shop I brought from set it all up. I brought my stuff as if I was using a debit card. Nice and easy. My only complaint BUT this is probably the shops doing NOT PAY MONTHLY is I was due a a bit o... See more

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Rated 5 out of 5 stars

Quite straight forward process for finance. Had no interest on borrowed amount which helped a lot

Company replied

Rated 5 out of 5 stars

The company took out the correct amount each month and informed me when I had paid my last payment.

Company replied

Rated 5 out of 5 stars

I HAD NO ISSUES OR DIFFICULTIES IN GETTING ASSISTANCE AND CLARIFICATION WHEN I NEEDED IT. THANK YOU FOR WORKING WITH ME.

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Rated 5 out of 5 stars

They were honest and helpful. I was able to realise one of my bucket list with them and they made it possible without any undue stresses!

Company replied

Rated 5 out of 5 stars

The lady that I spoke to was very friendly,helpful and polite I received my mobility scooter today and I am very pleased with it thank you for allowing me to have the choice of payment schedule

Company replied

Rated 5 out of 5 stars

Even when i struggled with my payments it was dealt with respectfully and soon sorted without all the interest

Company replied

Rated 5 out of 5 stars

Ease of getting the payments sorted. Knew within a few minutes we had been successful

Company replied

Rated 5 out of 5 stars

So amazing to be able to pay off our beautiful photos. Without this payment pay we wouldn't be able to do it.

Company replied

Rated 1 out of 5 stars

This is an issue regarding the retailer and the finance company PayItMonthly. I had signed up to a course and unbeknownst to me there was no cancellation or return policy, however the finance wa... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. e-Commerce Solution Provider

Written by the company

Offering customers interest-free finance increases sales as it makes purchases much more affordable. Spread the cost over a maximum of 12 equal monthly instalments. FCA authorisation not required. See more at www.payitmonthly.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Pay it monthly

Very easy to set up. Straightforward

10 March 2026
PayItMonthly logo

Reply from PayItMonthly

Hi Karen,

Thanks for the review.

Lovely to hear that you found everything straightforward.

Many thanks,
Dougie
PayItMonthly

Rated 5 out of 5 stars

Everything from start to finish was so…

Everything from start to finish was so easy , would use again .

16 March 2026
PayItMonthly logo

Reply from PayItMonthly

Hi Debbie,

Thanks for the review.

Happy to hear everything went so smoothly for you, and we hope to work with you again in the future.

Many thanks,
Dougie
PayItMonthly

Rated 5 out of 5 stars

We needed a sofa fast

We needed a sofa fast and couldn't Scrabble the funds together, payitmonthly approved us and it was so easy applying, we got our sofa and payments were perfect. Cheers, happy bunny

16 March 2026
PayItMonthly logo

Reply from PayItMonthly

Hi Ole,

Thanks for the review.

So happy to hear we were able to help you out and our system made that an easy and straightforward process for you.

We hope to be able to help you again in the future!

Many thanks,
Dougie
PayItMonthly

Rated 1 out of 5 stars

There is no transparency surrounding…

There is no transparency surrounding the enticement to can me for a shooting glamming experience for free and the next thing you are tied to an extended and very expensive contract. Wouldn't recommend especially in this financial climate.

15 March 2025
PayItMonthly logo

Reply from PayItMonthly

Hi,

Thanks for the review.

We're sorry to hear you had a poor experience, we are solely the finance provider and I believe this review is geared more towards the retailer?

At PayItMonthly we endeavor to work with all of our customers as much as we can so if anyone is every having issues making payments or needs to talk to us about their current affordability then we will do everything we can to accommodate.

Many thanks,
Dougie
PayItMonthly

Rated 5 out of 5 stars

Smooth transaction

Smooth transaction. Notification when final payment paid. Good communication throughout. Great service.

13 March 2026
PayItMonthly logo

Reply from PayItMonthly

Hi John,

Thanks for the review.

We are very glad to hear that everything ran so smoothly for you and you felt the service was so good.

Many thanks,
Dougie
PayItMonthly

Rated 5 out of 5 stars

Easy and straightforward

My experience with payitmonthly has been smooth so far. The process was straightforward and easy to follow. Everything worked as expected and the platform was simple to use.

12 March 2026
PayItMonthly logo

Reply from PayItMonthly

Hi John,

Thanks for the review.

So happy to hear that your experience using PayItMonthly was such a good one.

Many thanks,
Dougie
PayItMonthly

Rated 5 out of 5 stars

Very easy to manage

Very easy to manage . No problem at all.

12 March 2026
PayItMonthly logo

Reply from PayItMonthly

Hi Marcia,

Thank you for your review.

We are thrilled to hear how easy to manage you found everything!

Many thanks,

Liz

PayItMonthly

Rated 5 out of 5 stars

Great service

Easy to use and all round a positive experience.

12 March 2026
PayItMonthly logo

Reply from PayItMonthly

Hi Steve,

Thank you for your review.

It's fantastic to hear that you had such a positive experience with us :)

Many thanks,

Liz

PayItMonthly

Rated 5 out of 5 stars

Good job

Easy credit, it all worked well

12 March 2026
PayItMonthly logo

Reply from PayItMonthly

Hi Tim,

Thank you for your review.

We are really glad that you found our service easy and straightforward :)

Many thanks,

Liz

PayItMonthly

Rated 5 out of 5 stars

Helped me purchase an expensive piece…

Helped me purchase an expensive piece of furniture by spreading the cost of the finances with little to no interest. Would recommend if needed.

12 March 2026
PayItMonthly logo

Reply from PayItMonthly

Hi Luc,

Thanks for your review.

We are so pleased that our service helped you to make your purchase by spreading the cost.

Many thanks,

Liz

PayItMonthly

Rated 5 out of 5 stars

Great service

Great service, will use them again

9 March 2026
PayItMonthly logo

Reply from PayItMonthly

Hi Nabeel,

Thanks for the review.

Happy to hear this and we look forward to working with you again in the future.

Many thanks,
Dougie
PayItMonthly

Rated 1 out of 5 stars

It didn't change any AI content

It didn't change any AI content, it even has increased the AI detection

6 March 2026
PayItMonthly logo

Reply from PayItMonthly

Hi,

Thanks for the review.

I believe this review is meant to be for the retailer and not for us as the finance provider.

Many thanks,
Dougie
PayItMonthly

Rated 5 out of 5 stars

Great Customer service

Great Customer service. Best out there.

23 February 2026
PayItMonthly logo

Reply from PayItMonthly

Hi Ibrahim,

Thanks for your review.

Happy to hear everything went so well, and I've passed your lovely feedback onto the team.

Many thanks,
Dougie
PayItMonthly

Rated 5 out of 5 stars

Quick approved

Quick approved

23 February 2026
PayItMonthly logo

Reply from PayItMonthly

Hi,

Thanks for the review.

Happy to hear the swiftness of our process was so good for you.

Many thanks,
Dougie
PayItMonthly

Rated 5 out of 5 stars

Great company

The company took out the correct amount each month and informed me when I had paid my last payment.

19 February 2026
PayItMonthly logo

Reply from PayItMonthly

Hi Anneke,

Thanks for the review.

Glad we were able to support with your purchase.

Many thanks,
Dougie
PayItMonthly

Rated 5 out of 5 stars

Easy & reliable

Easy to set up payments, reliable over long term arrangements

26 February 2026
PayItMonthly logo

Reply from PayItMonthly

Hi Tameka,

Thanks for the review.

Happy to hear that everything was simple and easy for you to set up.

Many thanks,
Dougie

Rated 5 out of 5 stars

All set up easily

All set up easily. Kept informed of dates when payment would be taken & informed when completed.
Helped to afford what I needed to purchase

26 February 2026
Unprompted review
PayItMonthly logo

Reply from PayItMonthly

Hi,

Thanks for the review.

Happy to hear we were able to support with your purchase.

Many thanks,
Dougie

Rated 5 out of 5 stars

Good

I don’t often use this option but found it straight forward and convenient.

19 February 2026
PayItMonthly logo

Reply from PayItMonthly

Hi Stephen,

Thanks for the review.

Glad that we made this experience a good one for you.

Many thanks,
Dougie
PayItMonthly

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