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Rated 1 out of 5 stars

paybtc users beware! This company has closed my account without my consent after my account was scammed out of $1000's of dollars that ended up in the criminals Wallet! Once you have reported the S... See more

Rated 5 out of 5 stars

5 stars for these guys. Simple, straightforward process, however, in a moment of lapsed concentration I entered an incorrect digit when entering my bank details and then hit send before realising what... See more

Company replied

Rated 5 out of 5 stars

i had have had such a professional experience with this company, ben has been amazing, his well spoken know what his dealing with and how to get his job done. ben follows up and comfirm's everythi... See more

Company replied

Rated 5 out of 5 stars

PayBTC is by far the most efficient means of converting BTC into AUD in Australia. Within minutes an Osko Payment is sent to your bank account, minimal fees, and quick and effective customer se... See more

Company details

  1. Business Services

Written by the company

A fast, simple and secure platform allowing you to buy and sell Bitcoin for Australian dollars instantly 24/7. When selling Bitcoin, funds clear to bank accounts in just 10 minutes (1 block). When buying Bitcoin, funds clear to your Bitcoin address instantly with PayID payments. Frustrations associated with existing services inspired and pushed us to develop and introduce a superior and modern solution dedicated to providing an exceptional service for the Bitcoin community.


Contact info

You should know

3.6

Average

TrustScore 3.5 out of 5

31 reviews

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Rated 1 out of 5 stars

paybtc users beware!

paybtc users beware!

This company has closed my account without my consent after my account was scammed out of $1000's of dollars that ended up in the criminals Wallet! Once you have reported the Scam to paybtc their response is to supply you with the Scammers Wallet Code and promptly tell you "Your account has been disabled." giving you no Access to your past transaction details to be able to take further action against anyone? Most unfair in my opinion but I expect paybtc will flag this review like they have with so many in the past!!! Deal with at your peril!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Simple

Simple, easy to use and efficient. I've had no issues with any of my purchases, Audrey and Ben are always very helpful.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Bitcoin-only exchange for large purchases

It is a great Bitcoin-only exchange, especially if you want to buy larger amounts of bitcoin. Customer service is very responsive, making the experience smooth even if you have questions.

1 July 2024
Unprompted review
paybtc logo

Reply from paybtc

Thanks so much for the kind review, we're so happy you enjoy our service!

Rated 1 out of 5 stars

User Beware

Users of paybtc should be aware that scammers can use their platform to deposit your money and when doing so they can enter details where you are not able to recover the money deposited.
The organisation states they 'prohibits and is vigorous to prevent money laundering and any activity that enables money laundering or the finance of terrorist or criminal activities by observing all applicable requirements under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act), and the Anti-Money Laundering and Counter-Terrorism Financing Rules (AML/CTF Rules) and its implementing regulations.'
I have been victim to this where I am not able to access the money deposited yet the scammers continue to trade with the money deposited that is in an unknown account.
This was advised to 'paybtc' acknowledging that it is unfortunate we were scammed stating 'that we do not ask users to make sure they own and control'.
As a user of 'paybtc' if you are not in full control and are being assisted by a Broker to setup a trade to buy and sell then your funds are unrecoverable.
In this case the scammers continue to buy and sell with our funds $15,190 AUD and 'paybtc' were made aware of this had not closed down the account to stop the trading and are not able to assist you in recovering your funds.

9 March 2023
paybtc logo

Reply from paybtc

It's very unfortunate that you were a victim of a scam, we do our absolute best to protect all users from scams by asking multiple times if they are in fact sending to their own wallet they set up. Users are asked during verification and then again via direct phone call. In the end, it is up to the user to decide whether to send to their own wallet like we insist and require, or go against our recommendations and send to a high risk third party.

Rated 5 out of 5 stars

A++ service

Highly recommend for instant transfers. Excellent support team. Will use paybtc for all of my future transfers. It’s the only self custody exchange in Australia!

26 July 2023
Unprompted review
paybtc logo

Reply from paybtc

So glad you're happy and appreciate our team!

Rated 5 out of 5 stars

Easy and quick, really great experience

Overall a seamless trustworthy experience. Nice, simple and fast, all you could ask for!

24 July 2023
Unprompted review
paybtc logo

Reply from paybtc

We're glad you've found the platform seamless, we've spent a lot of time refining it to make it as simple as possible. Thanks Ken!

Rated 5 out of 5 stars

i had have had such a professional…

i had have had such a professional experience with this company, ben has been amazing, his well spoken know what his dealing with and how to get his job done. ben follows up and comfirm's everything with me each time and makes sure we are both on the same page.

i highly recommended working with this company and/or ben himself

thank you to you all much appreciated.

21 July 2023
Unprompted review
paybtc logo

Reply from paybtc

Thanks so much for your kind review Shan, so glad I've been able to help you.

Rated 5 out of 5 stars

So impressed

So impressed! Have tried many other systems for buying BTC with my Australian dollars, all of which were ok but either very slow and/or with poor/non-existent customer support. With paybtc it happened straight away, minimal fuss, minimal information needed and when I contacted them for some information, I got personal, detailed answers really fast, totally addressing what I was asking. Love these guys, I'm not using anyone else from now on.

25 June 2022
Unprompted review
Rated 5 out of 5 stars

The most efficient means of BTC to AUD

PayBTC is by far the most efficient means of converting BTC into AUD in Australia.

Within minutes an Osko Payment is sent to your bank account, minimal fees, and quick and effective customer service.

I had an issue in which I fat fingered my bank details on a withdrawal. Once I noticed the mistake I contacted the team at PayBTC who were able to resolve the issue within minutes.

If you are in Australia and own BTC, I would highly recommend using PayBTC for withdrawals.

5 November 2021
Unprompted review
Rated 5 out of 5 stars

Perfect for beginners, super low fees.

I’m very new to Bitcoin and didn’t like how all these “mainstream” companies would charge some very hefty fees, paybtc is exactly what I was looking for; low fees, fast transaction, beautifully designed website, easy to navigate, etc.

19 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer experience

I am a newbie in the crypto world and technologically challenged. I was really unsure if it was legitimate and quite hesitant at first. Ben was easy to communicate with and the process was very easy to follow. I processed the payment and within an hour (due time difference and verification) the funds were in my account.

I highly recommend this company to anyone who is wanting to sell their BTC!

14 March 2021
Unprompted review
Rated 5 out of 5 stars

5 stars!

5 stars for these guys. Simple, straightforward process, however, in a moment of lapsed concentration I entered an incorrect digit when entering my bank details and then hit send before realising what I’d done. No problems, I emailed the team and was replied to almost instantly and had the money put in my account straight away. Couldn’t recommend more highly.

12 September 2020
Unprompted review
paybtc logo

Reply from paybtc

We strive to be there for our customers when they need us the most. Glad we could help you with this one. Thanks Charles!

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