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payabl. is a financial technology provider offering payments and business accounts for businesses of all sizes, enabling companies to accept online and in-person payments, manage multi-currency business accounts, issue virtual and physical cards, and access over 300 local and alternative payment methods. Combining in-house development with strategic partnerships, payabl. delivers secure, compliant, and scalable financial solutions that help businesses optimise operations and expand internationally. The company has offices in London, Amsterdam, Frankfurt, Limassol, and Vilnius. To learn more, visit: payabl.com
Agiou Athanasiou 4, 4104, Limassol, Cyprus
4.0
17 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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We've had a wonderful experience working with Payabl. They consistently provide reliable service and efficient support, while constantly improving their solution. Their processes are clear, and they are always ready to provide guidance when needed. Highly recommend!
I am writing to share my experience with Payabl.com and to warn others. I lost €900 through a transaction processed via their platform, and Payabl.com has refused to take responsibility.
1. Obfuscated Merchant Name / Transaction Laundering: On my bank statement, the transaction does not show the real merchant name. I had to use Google to identify the party behind this payment. This shows that Payabl.com is involved in transaction laundering, making it very difficult to identify who actually receives the money.
2. No Goods or Services Received: I paid for a product or service, but received nothing. The merchant is unreachable and unresponsive.
3. Limited Support / Chargeback Refusal: I contacted Payabl.com for help. They have not responded since March 20, and they refused to assist with a proper chargeback. I have no contract with Payabl.com or the merchant, and I do not have an account with them, making it impossible to recover the funds on my own.
I demand a chargeback for this transaction immediately. If Payabl.com does not provide support promptly, I will escalate this matter to a financial ombudsman and legal counsel to recover my money.
It is unacceptable that a platform engages in transaction laundering and refuses to assist customers who receive no goods or services. Payabl.com must improve transparency and customer support to prevent others from experiencing the same issues.
After many years in the market and extensive research to find a reliable and trustworthy payment provider, I can confidently say that Payabl. stands out as one of the top options available.
The onboarding process is fast and efficient, communication with the relevant team is direct and clear, and their ongoing day-to-day customer support is consistently responsive and helpful with any matter.
Highly recommended for anyone looking for a dependable payment partner.
Reply from payabl.
Hi Klelia,
Thank you for your kind words and for taking the time to share your experience.
We appreciate your trust in payabl. and look forward to continuing to support your business.
Best regards,
The payabl. team
Payabl supports illegal transactions such as illegal gambling. They claim to be clean, but in my case I have proof that they are involved. Out of two transactions, they refunded only one, and then told me they would not respond to any further emails.
My question is: if they are truly clean, why did they refund only one transaction? Both transactions were of the same nature.
In any case, you should check what FinTelegram says about them before entering into any cooperation.
Reply from payabl.
Hi there,
payabl. operates under strict regulatory and compliance frameworks, with continuous transaction monitoring and controls in place.
Refund outcomes can differ depending on the specifics of each case, including issuer decisions, merchant policies, and transaction status. They are not an indication of wrongdoing.
We cannot review individual cases in a public forum. If you believe there has been an issue, contact clientrelations@payabl.com with the full transaction details. Our team will review and respond.
Regards,
The payabl. team
Reply from payabl.
Thank you, Mia. We’re glad to be a provider you trust.
We’ve had a very positive experience working with Payabl.
The integration process was smooth and straightforward, which made onboarding quick and efficient for our team. Throughout the process, their team has been responsive, professional, and easy to work with.
What stands out the most is their openness to feedback. They genuinely listen, are willing to adapt, and are proactive when it comes to improvements. Whenever we needed support or had questions, they were always available and ready to help.
Overall, a reliable partner with a strong commitment to their merchants.
Reply from payabl.
Thank you, Tomer.
We’re glad the integration and onboarding felt smooth from the start.
We appreciate your feedback and your partnership; it helps us keep improving.
We have been using Payabl since 2022, and the experience has been consistently excellent. Both the payment solution and the banking services have worked flawlessly for us.
On the rare occasions when we needed assistance, the support team was responsive and helpful. The platform continues to improve over time, and it has been a real relief to rely on a service that simply works without creating unnecessary headaches.
Reply from payabl.
Hi Bogdan,
Thanks for being with payabl. since 2022, and for sharing your experience. We're really pleased to hear that both our services have been working smoothly for your business.
We appreciate your feedback and your continued trust in us.
Reply from payabl.
Hi Renato,
Thank you for your feedback. We’re glad to hear that payabl. has been a great partner for your business.
We appreciate your trust and look forward to continuing to support you.
We work with payabl. for several years already and we are satisfied with their payment processing service. Reliable, friendly managers, fast tech support.
Reply from payabl.
Hi Olha,
Thank you for working with payabl. and for sharing your feedback. We’re glad to hear that our payment processing and technical support continue to meet your expectations.
Reliable service and responsive support are essential in payments, so it’s great to know our team has been able to help along the way.
We appreciate the partnership and look forward to supporting your business as it grows.
Reply from payabl.
Hi Andrew,
Thank you for your review. We’re glad to hear that our team has been helpful and that you’re having a good experience with our banking services.
If there’s anything more we can support you with, our team is always here to help.
We are using the services of Payabl last few months. The percentage of successful payments is high, the processes are smooth and we have no complaints about their services.
Reply from payabl.
Thank you for sharing your experience. We’re glad to hear that payments are running smoothly and that the success rates are meeting your expectations.
Reliable processing and stable performance are essential for merchants, so it’s great to know our services are working well for your business. We appreciate the feedback and your continued trust in payabl.
As a B2B client of Payabl, I can confidently say that our experience has been outstanding from day one. The onboarding process was smooth, and the support team has been exceptional throughout our entire journey.
A special mention goes to our account manager, Ibrahim Abdelmalak, whose dedication and professionalism have been remarkable. He has gone above and beyond to ensure everything runs seamlessly, always available, proactive, and genuinely invested in our success.
On the platform side, Payabl's payment solution is highly efficient and reliable. It has significantly streamlined the way we collect deposits from our clients, reducing friction and improving our overall cash flow. The system is intuitive, stable, and delivers exactly what a growing business needs.
If you're a company looking for a trustworthy payment partner with a support team that truly cares, Payabl is absolutely the right choice. Highly recommended!
Reply from payabl.
Hi Rogerio,
Thank you for taking the time to share such detailed feedback. We’re glad to hear that the onboarding process was smooth and that the platform is helping you collect deposits more efficiently and manage cash flow with greater ease.
It’s especially great to hear your recognition of Ibrahim Abdelmalak. We’ll be sure to share your kind words with him and the team. Providing reliable support and staying close to our merchants’ needs is a big part of how we work.
We appreciate your trust in payabl. and look forward to supporting your business as it continues to grow.
Very good customer service. Convenient reporting. We’ve integrated several APMs via payabl. to enter new markets so consider them a one stop shop for your acquirng needs.
Reply from payabl.
Margaret,
Thank you for the kind words.
It’s great to hear that the reporting and APM integrations are helping you expand into new markets. Bringing acquiring, alternative payment methods, and reporting together in one place is exactly what we aim to deliver for our merchants.
We appreciate you taking the time to share your experience.
Reply from payabl.
Thank you for your feedback.
We’re glad to hear the account opening process was quick and straightforward. Our goal is to keep onboarding efficient while ensuring everything is set up properly from the start.
We appreciate you taking the time to share your experience.
Was fine until a transaction just charged me but didn't credit me. Then no response from support at all. Opened multiple tickets, absolutely no help
Reply from payabl.
Dominik,
We understand how frustrating this must be. A charged transaction without visible credit requires immediate review.
Please contact clientrelations@payabl.com and include the transaction ID and your ticket references. Our team will investigate the status and provide a clear update.
Every transaction can be tracked from initiation to settlement, and we’ll make sure you receive full visibility on what happened.
Nice acquirer with direct connection to Visa and Mastercard
Good Chargeback department that helps with Chargebacks and fraud cases
Reply from payabl.
Oleksandra,
Thank you for your feedback.
We focus on giving merchants clear visibility into disputes, fraud signals, and settlement status, all in one view. It’s good to hear that our chargeback support made a difference.
We appreciate you taking the time to share your experience.
#1 - Onboarding took months
#2 - Fees were high, integration was slow + unoptimized and key features were missing (credit card imprint, etc)
#3 - We were working with them for 5 months (being compliant, responding and very cooperative) and yet they decided to terminate our contract without any warning, taking our business down immediately
#4 - They're refusing to give us the money they were holding as "caution" (that they owe us) even when we didn't have any chargebacks and very few refunds
We've lost time, energy and a lot of money because of Payabl's poor service.
Reply from payabl.
Thank you for outlining your experience.
Onboarding timelines and contractual decisions are shaped by compliance, risk assessment, and sector-specific requirements. Where caution or rolling reserves are applied, they follow agreed terms and regulatory obligations.
We understand how operational disruption impacts a business. If you would like a formal review of your case, please email clientrelations@payabl.com with your company details and reference information. Our team can clarify the status of held funds and next steps under the contract.
We remain committed to handling each case transparently and in line with regulatory standards.
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