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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been using pay.com.au for over 3 years. Their processing times have improved and we now see next day payments. Their redemption options are superior to any other similar provider. Never had an... See more
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As a building company, we’ve found Pay.com.au extremely helpful in streamlining our payments and managing project-related expenses. The platform has made things much easier and more efficient for... See more
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we've been using Pay.com.au to pay the ATO and other business invoices so we can earn credit card reward points. The platform is straightforward and reliable and easy to use. The customer support team... See more
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Company details
Written by the company
pay.com.au is Australia’s leading B2B payment and rewards platform, empowering small and medium-sized businesses to turn every transaction into a rewarding experience. Designed with Australian SMEs in mind—from construction and legal firms to retail and financial services—pay.com.au helps business owners earn valuable rewards on payments that traditionally don’t earn points, including supplier invoices, BAS, payroll, and even government charges. The platform offers unmatched flexibility and control, allowing users to pay by card or bank transfer, automate recurring payments, manage multiple accounts and users, and integrate seamlessly with Xero. With secure, passkey-enabled logins and ISO 27001-certified data protection, pay.com.au ensures peace of mind for every transaction. What truly sets pay.com.au apart is PayRewards—a flexible, business-focused rewards program that offers points on every eligible payment. These points can be transferred to top-tier travel partners like Qantas, Singapore Airlines, and Velocity, or redeemed for gift cards, invoices, and more. At its core, pay.com.au makes paying bills not just easy and secure—but exciting. It’s the smarter, more rewarding way to manage business finances and unlock a world of value, every time you pay.
Contact info
207/28 Riddell Parade, 3185, Elsternwick, Australia
- 1300 241 723
- support@pay.com.au
- pay.com.au
4.3
Excellent
515 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 2 weeks
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Highly recommended
Highly recommended
Paycomau is the best service
Especially from “Ali” he’s always helpful and knows everything
3 December 2025
Reply from pay.com.au
Hi Heart,
Thanks so much for the review. We’re thrilled to hear you’ve had such a great experience with pay.com.au, and we’ll be sure to pass your kind words on to Ali. He’ll be delighted to hear it.
– The pay.com.au team
Feedback for Andrew
Andrew since being introduced to me as my updated point of contact at Pay.com has been extremely helping and reassuring when I've called him with any queries/concerns. Makes my life easier him understanding my aim to increase my QFF points and he has recently guided me when i asked for his assistance on how to transfer the points and take advantage of additional QFF points given transfer in relevant timing when pay.com had 10% additional QFF points transfer Thanks Andrew.
3 December 2025
Reply from pay.com.au
Hi Suzi,
Thanks so much for sharing your glowing review! We’re really glad to hear Andrew has been so helpful and reassuring, and that he’s been able to support you with growing your Qantas Points and making the most of the bonus offer. We’ll make sure he sees your kind words. Appreciate you being with us.
– The pay.com.au team
Frustrating e-gift cards process
Unfortunately the e-gift cards are misleading.
They’re not working at Anaconda despite it being listed. I have wasted lots of precious time trying to communicate with BlackHawk while in store, Extremely poor customer service!
I ended up having to pay the full amount as I could not use the e-gift cards. Now I need to work out a way to get my points back so hopefully I’ll be able to use it to something else.
29 November 2025
Reply from pay.com.au
Hi Yossef,
Thanks for raising this – please reach out to our team directly at support@pay.com.au, so we can take a close look at what may have occurred here.
– The pay.com.au team
Ali is great
Ali is great. Very knowledgeable and always happy to investigate anything that might get us a better outcome. He recently went above and beyond to help me arrange some points transfer to stay in W Dubai -The Palm. LEGEND!
The team is also very helpful to explain steps or process etc.
Very happy!
2 December 2025
Reply from pay.com.au
Hi Michael,
Thanks so much for the wonderful review. We’re thrilled to hear Ali was able to help and went the extra mile for your points transfer – he’ll be wrapped to hear this. We’re also glad the team has been able to support you along the way. We appreciate you being with us.
– The pay.com.au team
Pay.com.au is worth having if you are running a business
Pay.com.au is easy to navigate and use. It comes with reward system that can be integrated with some of the more popular brands for credit cards, travel agents, and hotel which makes it more rewarding.
Not to mention the team effort to provide support from day one for seamless operation.
2 December 2025
Reply from pay.com.au
Hi there,
Thanks so much for the great review! We’re glad to hear you’ve found pay.com.au easy to use and are enjoying the rewards, especially with our airline, hotel and card partners. It’s wonderful to know the team has been able to support you from day one. We appreciate you being with us.
– The pay.com.au team
Prompt service great value
Prompt service customer service was excellent.Rick explained everything perfectly im using Pay.com for everything moving forward.
28 November 2025
Reply from pay.com.au
Hi Sean,
Thanks for your glowing review! We're thrilled to hear you had such a great experience and felt supported.
– The pay.com.au team
Great Promotion
28 November 2025
Reply from pay.com.au
Hi Eric,
Thanks for your great feedback!
– The pay.com.au team
Payment took 5 days to get to receiver
Points are great however payment timing is a concern as it took 5 business days to flow through to receiver. That is a long time in the current digital environment.
28 November 2025
Reply from pay.com.au
Hi Sam,
Thanks for taking the time to share your feedback.
We know how important timely payments are, and we want you to feel confident about how funds move through the system. You can find a full breakdown of our current processing timelines here: https://help.pay.com.au/payment-processing-timelines/
If you ever need a payment to move faster, we’ve recently introduced PayID, where eligible payments made before 2pm will now reach your payee on the same day.
Let us know if you have any questions, we're here to help!
– The pay.com.au team
Reply from pay.com.au
Hi Claudio,
Thanks for your excellent feedback! We're glad to hear you've found the platform easy to use.
– The pay.com.au team
Reply from pay.com.au
Hi Sachin,
Thanks for sharing your feedback.
We understand that timely payments are important, and we want to make sure you know exactly how payments move through the system. Our current processing timelines are outlined here: https://help.pay.com.au/payment-processing-timelines/
If you have any questions or need any further assistance, please reach out to us at support@pay.com.au.
Thanks again for raising this. We’re always working to improve the experience and keep payments running smoothly for every business.
– The pay.com.au team
Onboarding was much much easier!
I had some troubles getting my banking to work. I made numerous calls as I had limited time to set things up before EOM payments were due. At every call they were courteous and helpful. Fantastic team… well done.
27 November 2025
Reply from pay.com.au
Hi Michael,
Thanks for your glowing review! We're thrilled to hear the team were able to support you at every stage of the process.
- The pay.com.au team
Very easy to set up and use
Very easy to set up and use - cant wait to use my points for future travel plans
24 November 2025
Reply from pay.com.au
Hi Vicki,
Thanks for your glowing review! Glad to hear you're loving the platform and we can’t wait to see where your points take you on your future travels.
– The pay.com.au team
payment took longer than expected
27 November 2025
Reply from pay.com.au
Hi Katie,
Thanks for sharing your feedback. We’re sorry to hear your payment took longer than expected.
Timely payments are important, and we want to make sure you know exactly how payments move through the system. Our current processing timelines are outlined here: https://help.pay.com.au/payment-processing-timelines/
We’d really like to understand what happened in your situation so we can review it properly. If you’re open to it, please reach out to us at support@pay.com.au and our team will take a closer look.
Thanks again for raising this. We’re always working to improve the experience and keep payments running smoothly for every business.
– The pay.com.au team
Reply from pay.com.au
Hi James,
Thanks for the excellent review – glad to hear you're loving the platform!
– The pay.com.au team
Fees are too high and processing time too long
I think the fees are too high given that you are just handling and transferring the money......I’m merely paying for a money exchange service and I’m not that interested in the pay.com.au points. Also the processing time for transactions take way too long, like over 24 Hours, they should almost be instant especially if my American Express card pays you guys then the supplier/service provider should be paid straight away out of your system but it sits there “processing“ for what reason?
25 November 2025
Reply from pay.com.au
Hi Andrew,
Thanks for sharing your feedback. We know how important processing speed is, especially when you need payments to move quickly.
For same day payments, many customers choose to use our PayID feature. Payments made via PayID can be made on the same day when the payment is submitted through the pay.com.au platform before 2pm. It's is a simple way to reduce wait times while still using the platform securely and maximising your credit card rewards.
If you ever experience a delay or want help choosing the quickest payment method for your scenario, our team is always here to help at support@pay.com.au
– The pay.com.au team
The support is excellent
The support is excellent, Sumit has been very helpful getting me going on this platform. Learning how to process payments is a little tricky but he was very helpful in showing me how to do it
24 November 2025
Reply from pay.com.au
Hi Kerin,
Thanks so much for your great review! We’re really glad you’ve felt supported throughout the process. If you ever need a hand with anything else, we’re always here to help.
– The pay.com.au team
Reply from pay.com.au
Hi Michael,
Thanks for your great review! Glad to hear you found it easy to make a payment through the platform.
– The pay.com.au team
Reply from pay.com.au
Hi Phillip,
Thanks for your excellent review! We're glad to hear you found it easy to get set-up and use the platform.
– The pay.com.au team
Unfortunately pay.com.au is not a…
Unfortunately pay.com.au is not a reliable platform for the payment of wages and salaries as these payments may not go out on time.
Payroll is time critical and the platform is neither clear nor timely - not recommended for payroll.
Given payroll is the major expense for most small businesses, I recommend a thorough analysis of the cost vs benefits of using this platform - especially given that the timing of payments is unable to be determined definitively.
20 November 2025
Reply from pay.com.au
Hi Benjamin,
Thanks for taking the time to share your feedback.
We know payroll is time sensitive, and it’s important wages land when they should. Our current processing timelines are outlined here: https://help.pay.com.au/payment-processing-timelines/ which may help clarify how payments move through the system.
We’d really like to understand what happened in your situation and see how we can help. If you’re open to it, please get in touch with us at support@pay.com.au so our team can review this directly.
Thanks again for raising this. We’re continually working to make payroll smoother and more reliable for every business.
– The pay.com.au team
Reply from pay.com.au
Hi Nicolas,
Thanks for your excellent review!
– The pay.com.au team
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