Pawstorest Reviews 7

WITHOUT PREJUDICE
What a total shambles this has been. After a sudden 3 month illness, a friend sadly had to have her pet Bella euthanised. Bella hated her daily treatments and my friend made the decision to have Bella removed from vet as soon as possible. Nick was contacted from PawsatRest and responded immediately agreeing to collect Bella and take her to the crematorium over the Christmas period. All good so far. My friend M was adamant that she deal directly with Crematorium and it was agreed she could visit to choose an urn for the ashes. On 7th January, M received a call around 19.45 from VET to say Bella’s remains were THERE ready to collect in a wooden casket. No prior notice as agreed with PtR, no choice of urn and no visit to site. Call to Nick and M was informed he would ‘check where Bella’s remains were’ !!!! So to her distraught owner, the vet may be holding another pet’s ashes? She now understandably worries that any remains she collects may not be her dog. My call to PtR first thing clarified nothing sadly and it was repeatedly said to be ‘ a communication error”. It was most certainly not. Left and Right hand working at distance appear to be their internal ‘communication error’ here. An upsetting call to PtR and M is going at 1.30 to collect what MAY be Bella and presumably choosing her urn into which the ashes will be transferred from current depositary. That she will then have the indignity of paying a hefty fee to these people for a service far from that on their website is appalling. It was never the cost. it was simply Bella being removed from VET, taken to PtR and at the appropriate point, M to go to crematorium, choose urn, collect paw prints (£!) and take her beloved companion home. As it is, this lady who NEVER reports in sick to work, is at home devastated and will live with the uncertain knowledge that perhaps it is not Bella in her urn? Compassionate? I think not. Something has gone seriously wrong here. M emailed first thing this morning but 4 hrs on has received no response so one can only assume the front desk ‘team’ has no access to emails? My intervention has resulted in a member of staff Vivian agreeing to call M to agree a ‘collection’ i.e. that THEY collect ashes THEY WRONGLY delivered to Vet and M go to their premises as agreed by text etc in December. All in black and white for the record. Utterly appalling experience. The final bill will be very very interesting.

Caring compassionate support..on one of the hardest days we have ever had..
Our beautiful loyal little boy gave us 15 years of unconditional love and brought so much pleasure to our lives..

Thank you for the most professional, supportive, full of compassion and empathy service during this dark time. Losing beloved friend is the hardest part of our life. Your kindness and helpful approach means a lot. It’s like a warm touch during coldest day.

Thank goodness for Paws to Rest. To have a company like this during one of our saddest times was such a blessing.

From the moment that we set foot on their premises. Viv took great care of us and our beloved dog Del. Her genuine kindness, compassion and care were greatly appreciated. She made sure that Del was treated with respect and dignity. We’ll never forget her kindness.

We needed to know that he would be taken care of properly, cremated individually and receive his ashes and his ashes only.

For anyone thinking of what to do for their faithful companions' final journey. Then I would highly recommend Paws to Rest.

Thank you so much Viv and everyone at Paws to Rest. You have all created a truly beautiful, tranquil place.

Good luck with Sprout, Viv! 🐾

Yvonne & Craig xx

We had to finally say goodbye to our beautiful special boy cat Clyde after over 15 years of him being a large part of our family. Jen, Viv and John were so friendly, kind, caring and supportive of Clyde & us. Clyde was totally relaxed & comfortable as soon as we arrived. Nothing was too much trouble, Viv was with us throughout the whole process giving Clyde & us the support we all really needed at this time. Charlie the vet was outstanding, so lovely, calm and relaxed which helped Clyde & us. It was all such a smooth process. We’re both so pleased to have found Paws to Rest, lovely genuine people who really understand & love animals & fully understanding the trauma and emotion of pet owners having to take this path. We can’t thank them enough, Clyde is now at peace in one of the most outstandingly beautiful & serene places on this earth.

We knew we would not be entrusting our beloved Molly to the vets for cremation as we were not willing to let her out of our sight and wanted something personel for her, Paws to Rest delivered an exceptional service that far exceeded our expectations.
Our much loved house cat Molly had been an integral part of our life for twelve years and had given us so many happy memories, as one of the family we wanted to be with her for the final journey and bring her home the same day, no mater how far that journey might be. Jen at Paws to rest was wonderful and so supportive at this very emotional time showing our Molly all the respect and dignity she deserved. We returned home with our Molly after our 80 mile round trip and cannot thank Paws to rest enough for making our wishes a reality on such a really tough day and at such short notice so thanks again Jen,

Roy & Angela

I cannot recommend these lovely people enough. Vivian dealt with the cremation of our beloved black labrador Suzy 24/05/2025 So caring, kind, and considerate. she made the whole traumatic experience bearable for me! With her help, advice, and chats I managed to get through the day. Superb establishment, service, Suzy was handled with love and care. I brought her home with me in a lovely wooden casket! See photo, my wife who wasn't with me (looking after our other labrador, Suzy's sister) see photo of suzy's final resting place, my office, where both girls always were, well when I was at the computer. Thanks again Vivian !!! xx