The product advertise was showing a…
The product advertise was showing a size of product in a german sheeper ....and the product size was for a caniche
Reply from Pawitive
Dear Borja,
We have sent you an email and we provided a detailed explanation confirming that the dimensions of the product you received align with what is described in the description of the product: a depth of 7.5 cm.
Regarding the product image confusion, sometimes the images may not accurately reflect the actual dimensions of the products. The product that you ordered exists in many dimensions and all of them are mentioned in the description of each product.
We also offered a solution by suggesting an exchange for a size that best suits your needs.
However, despite our efforts to address your concerns and facilitate a resolution, we have not received any reply from you, nor have we received the required shipping receipt indicating that you have returned the product to our address for an exchange.
It is disheartening to learn that a Trustpilot review was posted without giving us the opportunity to fully assist you. We ask you to remove the review as we have provided you with all the information required via email. Our goal is to ensure your satisfaction and we are committed to rectifying the situation.
If you wish to proceed with an exchange, we require your cooperation to initiate the return process by providing the postage receipt. Once we receive this confirmation, we will process the exchange immediately and send you the size that you would like.
We understand that misunderstandings can occur, but we strongly encourage open communication to reach a satisfactory resolution. Please take steps to provide the requested shipping receipt information with the product return and remove the review that was recently posted.
Thank you for your attention to this matter and we look forward to hearing from you soon.
Sincerely,
Pawitive.com
