I am absolutely thrilled to have discovered Helena from PawBau! My hand-painted bag charm arrived promptly, and the portrait was nothing short of exquisite. She managed to capture my puppy in a way th... See more
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Pawbau is a brand for pet lovers, offering personalized jewelry and handcrafted accessories that celebrate the bond with your furry friends. Since 2022, over 35,000 customers have trusted Pawbau for custom pet name necklaces and unique pieces like our Hand-Painted Bag Charm — a leather bag charm hand-painted with your pet’s portrait using premium craftsmanship techniques. Looking for Pawbau reviews? Visit our Trustpilot profile to read real feedback from customers who love the quality, service, and attention to detail we provide.
Contact info
30 N Gould St Ste R, 82801, Sheridan, United States
- info@pawbau.com
- pawbau.com
Hasn’t replied to negative reviews
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Great Communication and the portrait of…
Great Communication and the portrait of Susie was perfect !
I love my bag charm of Oliver it’s…
I love my bag charm of Oliver it’s gorgeous just like my boy 💙
Everything was simple and the product…
Everything was simple and the product came out beautiful and perfect!
The tags are amazing and were truly a…
The tags are amazing and were truly a great gift !!
I got this for my wife for our 25th…
I got this for my wife for our 25th anniversary. She and her dog Paisley have a special bond, and she has had her eye on something like this for a few years. The smile on her face told me she made the right decision. The craftmanship was impeccable and she truly loved her gift.
Keychain Love
The keychain arrived and looked fabulous—excellent quality and loved by the recipient.
I placed an order for a pendant for my…
I placed an order for a pendant for my wife as an homage to our dog who passed away this past fall. I received updates from Pawbau that they were working on the order and that it had shipped on 12/26. It was alleged to been out for delivery on 12/29 and was subsequently changed to "Scanned Parcel processing delay" state on 1/2/2025. I reached out to "Amanda" who had been emailing me about the progress of the order who effectively ignored my request for assistance with the order on January 11th as well as "Elisa" who emailed that she was the designer that created the order with a photo of a pendant that wasn't the breed or name of the dog that I'd ordered and requesting a review. When I responded that I would like some assistance getting the issues with my order, they went silent. They apparently use a shipping company (Uniuni) that I'd never heard of but now, as of 1/31/2025, with no response from PAWBAU, I've contested the charge with my credit card company to refund my purchase. Regardless of whether it was them or the shipping company, they did absolutely nothing to resolve the situation.

Reply from pawbau
Christmas Gift for Son's Fiancé
This was a Christmas gift for my son's fiancé. She had recently lost her Poodle and therefore giving her a gift of her beloved Henry, complete with halo, that she can cherish for years to come made a perfect gift. It looked as lovely as I hoped it would. She was very happy with it and so was I.
The pendant came out looking amazing…
The pendant came out looking amazing and my wife loved it! Every step of the process the company was there to give me updates and keep me up to speed as the it was being made.
Beautiful necklace and excellent…
Beautiful necklace and excellent customer service.
Great Personlized Jewelry
I ordered a bracelet for my gf with charms for her puppies and her dear departed dog. They were made and shipped quickly, and are absolutely great!
Beautiful quality
Beautiful quality. Packaging was perfect for Christmas as well
Keychain Momentos of our Dogs
I ordered a keychain for each of my daughters. One of our dog who recently passed away and one of our 3 year old dog. I love that the keychains look like our dogs and have their name on it. Such a great keepsake for our kids. Great quality from Pawbau! They are also fantastic about sending emails with your order’s progress from the time ordered until your items are received.
The necklace turned out amazing
The necklace turned out amazing. Shipping info wasnt sent until it literally arrived which wasn’t a big deal but overall very very happy
Such a great company
Such a great company! I love my necklace and the support team was so communicative every step of the way!!
Nice touches throughout
The company was in consistent contact throughout to let me know where my piece was in production. I consider that to be a unique touch and appreciated the updates. My piece arrived in a lovely bag without my paying additional fees which was a nice surprise as it was a gift. I piece appeared as promised.
Everything was smooth and easy
Everything was smooth and easy. I got emails and updates all the time and it was delivered exactly in the time they said it will be. Amzing company helping us to share the love and care for our fur babies. Definetly recommend them!!!
Great product
Easy to order, came on time, and the quality was great. It was a fabulous present to give to some who lost a beloved pet.
Best gift!
Best gift!
I gave this as a gift to my bestfriend for her 50th birthday. It was one of many gifts but this one was her favorite. There was so much emotion when she realized it looked exactly like her little boy. She hasn't taken it off since she got it. The craftsmanship was amazing.
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