Pawaviva Reviews 465

TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 311 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the delivery service, noting that orders frequently arrived much later than promised, often missing important dates like Christmas, and some never arrived at all. People also found the website misleading, particularly regarding delivery times and the quality of the products advertised. Reviewers frequently reported that the actual products, especially custom embroidered items, did not resemble the images provided or the examples shown on the website, often appearing generic or with incorrect details. However, some customers were satisfied with their purchases, praising the quality of the material and the embroidery, stating that the items were well-made and matched their expectations. A few people also mentioned that their orders arrived quickly and were exactly as requested, with good likeness to the submitted images.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing significant disappointment as... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing disappointment that products did not... See more

Order

People report ambiguous experiences with order, with many customers expressing significant dissatisfaction... See more

Delivery service

Customers had negative experiences with delivery service, frequently reporting slow shipping and orders that... See more

Website

Reviewers mention significant dissatisfaction with the website, citing inaccurate information and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Took 3 or 4 weeks to ship, not the 2 days they claimed. The dog is a cartoon that looks so... so bad. My sister thought it was hilarious that I wasted my money on this product. Im not exaggerating whe... See more

Rated 3 out of 5 stars

The cat jumper came today and it is gorgeous!! Just how I asked for it to look and my mum was very happy with it as it was a Christmas present for her. Their products are lovely however.. I ordered... See more

Rated 3 out of 5 stars

So… I feared the worst when I saw some of the feedback online and despite telling myself I wouldn’t get stung by one of these sellers (again!) I have to say I’m pleasantly surprised by the result a... See more

Rated 3 out of 5 stars

I was very worried that this was a scam since I had wrong delivery dates when I first ordered, I was promised it would arrive before Christmas. It did not, arrived early January, but I received the or... See more



Contact info

2.2

Poor

TrustScore 2 out of 5

465 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing!

Amazing! Delivered within 8 days. Came out exactly as pictured and looks great quality. There are loads of options to choose from. Really good value for money. My secret Santa recipient will be chuffed!

2 December 2025
Unprompted review
Rated 1 out of 5 stars

I ordereTerrible experience – low-quality product and misleading advertisingd a customized hoodie from…

I ordered a customized hoodie from PAWAVIVA for €57.39. They promised accurate embroidery, high-quality materials, and delivery within 15 business days. Reality? The hoodie arrived more than a month later, the fabric is cheap and synthetic, and the embroidery looks nothing like the photo I provided — despite their email assurance that no details would be omitted.
The photos on their website are misleading and do not reflect the actual product.
Avoid this company.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

WHAT A JOKE

These folks gave me a terrible sweater with cats that did not look anything like my own. The quality is awful and they left huge pieces of paper attached to the stitching on the inside. The shapes, proportions, and everything else looks terrible and they stitched over the whiskers so they don't even have visible whiskers, just a couple white lines exiting the cats face that don't start from the nose area. This is a joke do NOT BUY FROM HERE

1 December 2025
Unprompted review
Rated 5 out of 5 stars

I was nervous, but they turned out great!

I was nervous given that the company was overseas; and fairly new, but I’m
Thrilled that our shirts turned out great! They arrived quickly, and the detail of our pets was amazing. They captured the speckles on their snouts 😄 Very happy with the end product.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

I love both my hoodies

I love both my hoodies. The picture was smaller than I expected but that is a good thing. Any issues have been very promptly resolved via email. The only regret it that you cannot pre-view the image.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

You dont get what they show on their website

The shirt i got looked like a cartoon cat and not at all like my cat. They offered to make a new one, which looked just as bad. Apprently it is inpossible for them to make a shirt like the ones the show on their website.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Not just dogs and cats

I hesitantly ordered a hoodie with my Blue and Gold macaw's face. Their site only shows dogs and cats so i wasn't sure if they can make macaw hoodie, but it turned out perfectly.

27 November 2025
Unprompted review
Rated 1 out of 5 stars

If i could put 0 stars i would.

If i could put 0 stars i would.. I ordered two jumpers age 13_14 where they arrived they are more like age 8..sizing is way out..jumpers have no care labels or size labels as shown in the photos online...I want a full refund

31 October 2025
Unprompted review
Rated 3 out of 5 stars

Frustrating

I got 3 sweaters done by this company. The dogs looked perfect, absolutely loved them. But the cat came in with a different eye colour and a weird shaped face that looked like it was melting.

I spent over a week going back and forth with customer service trying to get this replaced. Originally, they offered a 10% refund instead of a replacement. When I said no, they wanted me to pay $20 for shipping. When I said no, they asked me to pay $10 for shipping. I had to point out their own terms and conditions state they will take Full Responsibility for errors in the embroidery process. Finally, they are sending a replacement.

Don’t let them push you around :/

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Pawaviva... I love the sweatshirt

Pawaviva did a great job on a sweatshirt I purchased for my friend. She loved it so much she couldn't stop smiling, and kept hugging and thanking me. I ordered a full color embrodiery.

19 October 2025
Unprompted review
Rated 1 out of 5 stars

Total scam!

I ordered a tshirt for a friend and what I received was TERRIBLE.
The pets don't look like my friends at all.
They just picked random pictures of cats.
Do not buy from this company. The only offered 10% refund even though is fully their mistake. So I spent 35£ on a tshirt that looks like trash. Absolute scam!

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a hoodie for my partner

Ordered a hoodie for my partner. It came out very well and I had sent the wrong address and was able to get them to switch it right away after reaching out. They were responsive when I reached out with questions about shipping and changing the address after I ordered. Was pleasantly surprised as I was expecting this to turn out bad.

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Ordered an embroidered t-shirt of my…

Ordered an embroidered t-shirt of my nieces dog. The “preview “ function was turned off but it never said this one their website. Received the tshirt. The dog has brown eyes, they give her blue eyes and the white part of her fur was beige. They will not return Sven though I was not given the chance to preview. I did order another one and asked that she does not have blue eyes. We will see. Probably stupid on my part but like to give second chances

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Fake advertising! Avoid!

Severely unhappy with the product I received from 'pawaviva'.
The stitching on jumper is nothing like the photos I sent of my aunties dogs. The design I received is so far off what was advertised! The whole product looks awful, from the stitching to the placement, the sweatshirt itself. Paid just under £50 for a product which looks very cheaply made. There are loose threads on all the stitching. Backing on stitching, on inside of jumper was falling off. Waited a long time for delivery, of which I wasn't able to track properly. This brand is something I wished I had avoided! I am now stuck with a sweatshirt I cannot gift as a Christmas present, as original intended!

Do not buy from this brand, unless you plan to be thoroughly disappointed!

17 November 2025
Unprompted review
Rated 4 out of 5 stars

Satisfied

It’s amazing quality and I really like it only downside is that the head is smaller than I thought

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Quality - DO NOT BUY

Terrible Quality, product came 10 days later than expected date - stitches do not look similar to photos uploaded, very cheap quality product although they charged about £50 for it

1 November 2025
Unprompted review

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