PAW Academy USA 

I have tried emailing this company on an email address listed on the website and I even got an email that I found on the bbb website that they had responded to a client saying to use an help email address and got crickets so I went ahead and called the bensenville police and they stated that 162 foster ave is not a good address and I also contacted my cousin who lives in Illinois and she had some go to that address and it does not exist they are fraud I am also going to reach out to the bbb and the chamber of commerce to report them THIS IS A TOTAL SCAM

This company does not respond to emails. I did not receive the product I ordered from them and I continue to be ignored. No response, No product. The time given for delivery is 9 to 15 business days, my order has passed 15 business days with no response after several emails.
Horrible!!!

Scam scam scam scam scam scam scam scam scam Scam scam scam scam scam scam scam scam scam scam Scam scam scam scam scam scam scam scam scam Scam scam scam scam scam scam scam scam scam scam Scam scam scam scam scam scam scam scam scam Scam scam scam scam scam scam scam scam scam scam Scam scam scam scam scam scam scam scam scam Scam scam scam scam scam scam scam scam scam scam Scam scam scam scam scam scam scam scam scam Scam scam scam scam scam scam scam scam scam scam Scam scam scam scam scam scam scam scam scam Scam scam scam scam scam scam scam scam scam scam Scam scam scam scam scam scam scam scam scam Scam scam scam scam scam scam scam scam scam scam Scam scam scam scam scam scam scam scam scam Scam scam scam scam scam scam scam scam scam scam Scam scam scam scam scam scam scam scam scam Scam scam scam scam scam scam scam scam scam scam
Never received our order after multiple emails.. no reps phone or product after weeks and weeks of trying to reach fraudacademy

My experience with this company has been exactly the same as others posted here. I placed two orders for a gray giant anti anxiety bed on April 24, 2022, and received two “thank you for your order” emails for order No. PAW-R38BAHXFA1P3 and PAW-8G0QW5XSXGEI. The next day I emailed them at support to cancel one of the beds (GEI). Today is May 12th and I haven’t received confirmation of my cancellation, nor notice of shipping. From experience, lack of communication on the seller’s part means no merchandise and refund.

I ordered a bed and never received it. I wrote them three times and never received a reply other than an automated message saying that I would hear from them in a couple of days. Finally, I contacted my Credit Card company and filed a dispute. They settled it immediately and gave me a credit on my account.

I ordered my 2 beds on april 23 said it would arrive within 3-5 business day...To date...nothing from the company...no beds.....this company is a scam...Very disappointed my pups will not get their calming bed.

Clearly this company is a scam. After getting tricked into the fake reviews via their Twitter ad -- which were inundating my feed -- I ordered two calming beds on April 18th. When I received my email confirmation, it did not contain a tracking number, only the order number. That should be the RED FLAG right there. And in these reviews, I've yet to see the company's response to that issue. Like the other complaints on here, I emailed twice (with screenshots references) to no avail. I want my money refunded in the next 24 hours, or I will contact a lawyer to get a class action lawsuit filed against this business. Based on these legitimate reviews, combined with my own experience, this company is clearly a scam, and I almost can't believe I feel for it.

Order ID: PAW-ZJXPD3N9ZI8J

I purchased a dog bed on April 8th, after several emails due to not receiving an order confirmation, no tracking, and order was lost, I finally received my purchase on May 10th. I wasn’t sure if this site was a scam, but it seems legitimate, customer service did respond to my inquiries. They must be fielding a lot of emails from unhappy customers. I ordered a medium and received a small bed in the wrong color. I don’t think the small bed is big enough for my cat let alone my dog. They must have just thrown something in a bag to fill the order. Once I received the tracking after 30 days the package did come quickly within 3 days. Maybe they need to hire a new operations manager. I would not recommend ordering from this company. I’m only out $20, I am glad I didn’t spend more money. If I liked the dog bed I was going to order more. I was looking to replace the older dog beds.

I ordered the medium gray anti-anxiety bed on April 12, and according to the email receipt from Paw Academy, my bed should have arrived awhile ago. I never got shipping info from them, and sent an email April 27th (the date it should have arrived by) explaining I had never received the shipping information I was told to expect. Of course I got the dreaded standard reply that a support ticket had been opened and I should hear back in 2-3 business days. I heard nothing so wrote back again on May 4. They replied my bed had been shipped but there was no tracking information given. But I would receive the bed in 9-13 business days. So far, no bed.

I really wanted to give this bed to my little guy for his adoption anniversary, as I’ve had problems with separation anxiety and I was hoping this would help. Now I don’t even know if I’ll ever get it. The sad part is that there were things I would have ordered, but I’m glad now I haven’t. I understand the company had been sold Nov 2021. Things must have been a mess for what seems an inability to get things done in a more timely fashion than the previous owner. I’ll just wait by the mailbox in the hopes I still have a dog by the time it arrives.

I ordered my beds on 4/19/2022 said they would ship in 3-4 days. They took my money out so where are my beds? I've emailed several times and no response.
Susan Elliott

I CONTINUE TO HAVE NOT RECEIVED MY ORDERS EVEN THOUGH I WAS ASSURED THEY HAVE BEEN SHIPPED. WHERE ARE MY ORDERS? I WILL BE REPORTING PAW ACADEMY TO THE BETTER BUSINESS BUREAU. THIS IS INSANE I AM DISGUSTED AND DISGRUNTLED

Unfortunately I join the masses that have not received my purchased products. Save yourself a headache DO NOT BUY anything from this company. After multiple emails, because that is the only way to contact them! I have contacted the card and filed a claim. I sited no merchandise and no further contact. They are also filing a BBB claim! Please save yourself if you have not ordered DO NOT ORDER!

i was really reluctant to buy since it was off an add online, but i did anyway and now i dont have my order either, i emailed them and got no response. i was really looking forward to it. :(

i got a response below 5 days ago, but still no information has been given to me

Never buy from them. They will steal your money and you won’t get your stuff. Plain and simple

I dont want to give any stars but I had to pick 1. I ordered a bed on 4/13 and had to email asking when it would ship. It supposedly shipped on 4/20 but I have no tracking number. The money was taken out of my account as soon as I ordered it but still no bed or tracking number on 5/8. I've emailed 3 times asking where my bed is and NO RESPONSE! From here I will be going to the BBB website to file a complaint. This company should be shut down. There are an awful lot of people with the same issue. WHERE IS MY BED??
Order No. PAW-V54LOL17VZVC
I'm thinking the LOL in the middle of the order is Paw Academy laughing all the way to the bank with MY money!

Emailed to two different email addresses but still no reply. I went to order a large dark gray dog bed. When I looked in the cart I had 2 MED KHAKI beds. I removed them and went back, ordered again. Same thing. Last try. I looked in the cart and it had the large dk gray. I made sure when I hit complete order it had the correct item. I immediately went to my email and saw the confirmation was for a MED KHAKI. I started sending emails right away. Then I got a shipped notification. Emailed a different address. No reply. And guess what was delivered. A medium khaki bed. Hard to give a good rating when the system was wacky & customer service seems non existent. Looks like a nice product but not usable for our fur baby.
Fran Besyk
309 Cardinal Dr
BLOOMINGDALE, IL 60108

Order#: PAW-UUOJT67GUCPC

I ordered a dog bed and a cat laser toy on April 29th. I received a confirmation and have been trying to track my order. Using the order number ...It doesn't exist. I have reached out to them 3 times and have not gotten any replies. At this point I do not believe this is a reputable company. I have never had issue like this Using Chewy or Petco online. I am hoping they are having slow distribution issues but the lack of communication is concerning. I will update my review pending my outcome.
Paw academy responded that they haven't received an email but I have 2 confirmed emails. They have also emailed me when I first placed the order with a copy of my invoice, address, and order number. Why then do I have to contact them again to track my order? I have spoken to my credit card fraud department who have been able to track payment and bank information and an address. This company is fraudulent and the business address they use is fraudulent. When the investigation is closed I will post the name and addresses behind this company so others can take action.
I wish trustpilot would let consumers screenshot our emails to them, I can copy and paste my confirmation which states the following;
Thank you for your order!
Your order will be shipped to:
Maureen Vescera
xxxxxxxxxxxx
xxxxxxxxxxxx
Tennessee, United States
Here are the details of your order:
Order ID: PAW-WF69R5T1HBO5
Order date: 2022.04.29 05:11
Delivery time: 9-15 business days
This reply is much like all of the other replies to the consumers who call out this company on fraud. This is an ill attempt to keep their scam going. ALL you have to do is check to see if your bank or credit card company has a fraud department. As long as this company took money off your card on a fraudulent transaction they can begin the tracing process. You have to fill out a form to begin. Mine was able to track them and since there are so many online complaints of fraud and no evidence good faith or refund to my account, they can trail the $ and bring charges on the owners the accounts receiving this $. I am urging you all to do this and contact your fraud department. I only knew of this because my account is a friends an family account through my stepbrother who works doing fraud investigation for my card holder. I called him to see if I could reverse or decline payment and he advised me that it should be looked into and I needed to fill out a form with a screenshot of the transaction where they took the $ and my conformation email (and any others) so they could investigate. 100% THIS IS A FRAUD SCHEME. PLEASE contact your bank or cardholder if you had an issue with this company and have not received refund or good faith.

Ordered the dog bed on 4-7-22 (that's 1 month ago) and still haven't received it. I've emailed 3x and no response and/or no tracking number was ever given. This is no way to run a business and it's very unprofessional.

My order number is:
PAW-P6YMOI8XJMLI

I ordered one of the beds on April 23 and never got it! I have emailed them 3 times to see if it shipped and no response! Some of the reviews said they got their order in just a few days. I think the reviews are made up. They won’t even email you back. And of course my card was charged right away. Do Not Order from them
Order number PAW-OFB873VH62L3
And my email is correct
Update. Since posting this I still have NOT heard from them and I have NOT received my order. DONT ORDER FROM THEM

I ordered a bed 9/19/21 paid $19.99 and never received the bedcnor a reason why I never received it. I have reached out 3 to 4 times via email and never even received a response. My transaction id is 6DA21325KC6981909.