Pavers Reviews 

2,515
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their comfort, style, and good quality, often leading to repeat purchases. The staff receives high marks for being exceptionally helpful, friendly, and providing excellent advice, ensuring a pleasant shopping experience where people easily find suitable items. However, some people mentioned significant delivery delays, with orders taking longer than expected or even getting lost due to courier issues. A few others also found product quality inconsistent, citing problems like soles detaching, unexpected slipperiness on wet floors, or missing advertised arch support.

What people talk about most

Product

Customers generally report positive experiences with the products, often highlighting good value for money... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the comfort and fit of shoes... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, kindness, and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant delays, with... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising prompt attention and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve recently ordered three pairs of shoes online. I’m pleased with the quality of the shoes, all three pairs were reduced in the sale. Of the three pairs of shoes ordered, all delivered to a local... See more

Rated 4 out of 5 stars

Great quality products the only great I have is the length of time for delivery almost 10 working days most items within Ireland are shipped within two to three working days other than that all good

Rated 5 out of 5 stars

In Bedford Interchange Pavers (as long as this is the right company as there is two Pavers) there is a person who workers here called April and is the nicest person you will ever meet. I am Autistic a... See more

Rated 5 out of 5 stars

Julie provided excellent advice and went out of her way to ensure that I got appropriate shoes, I only take size 3 and wear orthotics. I needed shoes that I can put on without bending following surger... See more


Company details

About Pavers

Written by the company

Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered. At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again. Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.

Our Mission

As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.

Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(2,515)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought the shoes I needed for my…

I bought the shoes I needed for my husbands birthday at a reduced price and threw in a pair for myself as they were also reduced I was very happy with the time it took to deliver the shoes I have bought from pavers on several occasions and always found them satisfactory to deal with

18 May 2025
Rated 1 out of 5 stars

I ordered a Siza 47 pair of shoes

I ordered a Siza 47 pair of shoes, when they arrived, they were tiny and no width... not even a size 41/43, when compared

i have sent 4 emails, to arrange the return, they charged me an extra £4.50, which i can understand if perfect, but these were the wrong shoes

Over a week, not one response, not one ticket to send them back

there is no phone number to call... so no option but to call the credit card and claim a charge back

27 May 2025
Unprompted review
Rated 2 out of 5 stars

Poor service

Not received order yet even though over a week has past apparently order been with evri for 3 days cant comment on item but the delivery service is terrible will not order again will stick with next who deliver next day no problem.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Visited Pavers at Shepshed with my elderly father ,was looked after by Heather who is a lovely lady,she spent time with us ,made sure my father's shoes fitted correctly and searched out different pairs continuously and made sure he was happy with what he got ,
Thank you Heather

18 May 2025
Unprompted review
Rated 5 out of 5 stars

Pavers, Blanchardstown

Pavers, Blanchardstown
A huge thank you to HOLLY a great girl in trainingHAS got to be a future manager , so so helpful
her lovely manner ,knowledge, and the way she conducted the sale was amazing
Keep it up Holly

8 May 2025
Unprompted review
Rated 5 out of 5 stars

To the 3 lovely ladies working in…

To the 3 lovely ladies working in Pavers Blanchardstown Shopping Centre this morning Thursday 8th May thank you so much for basically saving my life when you found my bank cards and money I had dropped in your store. I am more than grateful to you all. Also the shoes I purchased are perfect. Wishing you all the best in your life.
,

8 May 2025
Unprompted review
Rated 1 out of 5 stars

Customer service non existent

I have used and liked pavers shoes for years. However I had some lovely Loretta sandals which when I got them out of the wardrobe after the winter the whole of the sole had fallen apart. I didn't have a receipt so that's all the customer service were interested in. I was further told that they are only expected to last for 2 years. I mentioned that I had some Loretta boots and she said that was different as they were handmade. So were the ones I had but no mention of that or offer of a refund or discount other than a miserable 10%. I said not to bother.

23 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look