Paul Byron Reviews 

16,543
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 4,040 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptionally fast delivery times, noting that parcels often arrive within just a day or two of completing a purchase. Shoppers also highlight the excellent quality and daily comfort of the footwear, along with extremely helpful customer service when questions arise. Some reviewers were not happy with sizing inconsistencies, mentioning that specific shoes felt noticeably tighter than expected or arrived in incorrect widths. Despite these occasional fit problems, consumers generally appreciate the remarkably smooth return process and remain eager to place future online orders.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the remarkably fast and... See more

Product

Customers consistently note positive experiences with product, highlighting the great quality, excellent... See more

Service

Reviewers consistently share positive feedback about the efficient and fast service. Customers highlight... See more

Order

Clients share positive opinions on order, highlighting the ease of navigating the app and placing purchases.... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction and delight with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul Byron’s website is great, they have a huge selection of brands and I’ve bought from them a few times when nowhere else had what I was looking for. Their sales are genuine and they have an incredi... See more

Company replied

Rated 5 out of 5 stars

Delivery was so quick. Amazing. Ordered Sunday evening - received sandals Tuesday morning. Shop assistant in Maynooth was so helpful. Did not have my size in colour I wanted. She checked online and... See more

Company replied

Rated 5 out of 5 stars

Unbelievable service from Paul Byron. I ordered two pairs of shoes for my daughter starting back to school. They arrived in less than 24 hours. Excellent, will definitely shop online again.

Company replied

Rated 5 out of 5 stars

I needed a pair of everyday, working around the house, shoes in a hurry, as my pair had given up the ghost. I ordered a pair, and it happened to be over the August Bank Holiday. They were dispatc... See more

Company replied



Company details

  1. #3 of 20 best companies in Shoe Store
  2. #1 of 5 best companies in Boot Store

Written by the company

Founded in 1978, Paul Byron has become one of Ireland’s most recognised and trusted retailers. Over that time the company has continued to grow adding new stores, brands, categories and departments. The business now operates 17 stores across the Republic of Ireland and has established itself as Ireland’s largest independent footwear retailer. We are still Irish owned and operated. We are immensely proud of our heritage and the loyal following we have built up over 40 years operating in Ireland. Our business is constantly evolving and adapting to the ever changing market but our core values remain the same. Our teams are dedicated to providing the best customer service, they are the best in the business offering expert advice on all of your footwear needs. We are the footwear experts in Ireland… We offer the widest footwear range in the market with the biggest selection of brands across all categories ensuring we have something to suit all tastes and trends. Our website www.paulbyronshoes.com offers the largest online footwear selection in Ireland and continues to grow at pace as we pursue our omni-channel growth strategy. We pride ourselves on the loyal relationships we have with our customers and brand partners which have ensured the success of our business. Our kids department offers the largest selection available in Ireland, featuring the best brands in the footwear industry. We know how important it is to get your child’s footwear choice correct… our customers know their child’s feet are safe in our hands! Our kids department offers professional advice and fitting from their first shoes onwards. Our mission is to deliver Quality, Value and Fashion every day….


Contact info

4.9

Excellent

TrustScore 5 out of 5

17K reviews

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4.9

All reviews

(16,543)

3,870 reviews in the last 12 months

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Rated 4 out of 5 stars

School shoes discounts won't apply.

I got a discount code but it was not applicable because I was buying school shoes even though they were expensive shoes. Not everyone wants two pairs of school shoes. Otherwise delivery time good.

10 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Teresa,

We appreciate you sharing your feedback regarding the discount code not applying to your school shoe purchase. We understand your frustration with this limitation, especially given the cost of the shoes. We are glad to hear that our delivery time met your expectations.😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Overall excellent service

Easy website, great choice, quick delivery and fantastic return process when one pair needed to be returned. Highly recommended

7 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Petriece ,

We are so pleased to hear you found our website easy to use, enjoyed the great choice, and appreciated the quick delivery. It's wonderful to know our return process was fantastic for you. We truly appreciate your kind words and recommendation.

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Fabulous so quick and easy

Fabulous so quick and easy

7 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Helena,

We are so glad to hear that you found our service quick and easy to use! Thank you for sharing your positive feedback with us.

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Great quality shoes and prompt delivery…

Great quality shoes and prompt delivery , great sales and would highly recommend, repeat buyer A1

14 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Tara,

We are so pleased to hear that you are happy with the quality of our shoes and our prompt delivery. We truly appreciate your kind words and your continued support as a repeat buyer.

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Excellent and so fast

Excellent value for money and such a fast delivery service

14 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Eve,

We are so pleased you found excellent value for money and experienced such a fast delivery service. Thank you for your kind words😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Great service and great price

Great service and great price. Came the next day. Super. Niall Gannon

14 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Niall,

We are so happy to hear that our service and pricing met your expectations and that your delivery was prompt. Thank you for your kind words😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Great service

Great service. Fast delivery.

14 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Linda,

We are so glad to hear that you had a great experience with our service and fast delivery. We truly appreciate your positive feedback😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Ordered on line and shoes were…

Ordered on line and shoes were delivered next day. Very professional

14 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Deirdre ,

We are so pleased to hear that your online order arrived the very next day and that you found our service professional. Thank you for your kind words. 😊
We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Quick, efficient service

Quick, efficient service. Delighted to buy from Paul Byron. Looking forward to the next purchase

7 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Maria ,

We are so pleased to hear you enjoyed our quick, efficient service and are delighted with your purchase. We truly appreciate your support of our Irish business and look forward to your next purchase!.😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 3 out of 5 stars

Received incorrect sandals.

Bought a pair of Birkenstocks but I received the narrow fitting ones and not the regular which I had ordered.
I understand mistakes can happen but I didn’t have time to reorder before holidays.

16 July 2026
Paul Byron logo

Reply from Paul Byron

Hello Helen,

We are truly sorry to hear that you received the incorrect fitting Birkenstocks, especially with the holidays approaching. We understand your frustration and appreciate you bringing this to our attention. We are reviewing our fulfillment process to prevent such errors.

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

New pair of Clarks shoes

I bought Clarks and i think that's a brand I can trust. The shoes were as described, and they arrived within a day of ordering them. I've only worn them a few times up to now, but I think they'll be a good comfortable pair of shoes

5 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Robert,

We're so pleased to hear you're happy with your recent Clarks purchase and our prompt delivery! We're confident they'll continue to provide comfort for a long time.

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Great service provided and quick…

Great service provided and quick delivery

14 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Alan,

We are so pleased to hear you received great service and quick delivery. 😊
We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Amazing service …

Amazing service and had my order very next day, extremely quick service.
Love my new order

14 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Toni ,

We are so pleased to hear that you received amazing service and that your order arrived the very next day. 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars
Paul Byron logo

Reply from Paul Byron

Hello Martin,

We are so pleased to hear you received excellent service and found great value. We truly appreciate your kind words 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Great value and quick delivery.

Great value and quick delivery.

14 August 2026
Paul Byron logo

Reply from Paul Byron

Hello,

We are delighted to hear you found great value and experienced quick delivery. We truly appreciate your kind words 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Great service

Great service, delivered in less than 24 hours of ordering 👟 😀

14 August 2026
Paul Byron logo

Reply from Paul Byron

Hello,

We are thrilled to hear that you received such great service and that your order was delivered so quickly! Thank you for sharing your positive experience. We truly appreciate your support.

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Excellent

Prompt, useful and friendly assistance. They found my out of stock size and had it delivered to me (after I’d paid for it obvs) in 4 working days.

14 August 2026
Paul Byron logo

Reply from Paul Byron

Hello,

We are so glad to hear that our team was able to provide you with prompt, useful, and friendly assistance in finding your size and arranging delivery. We appreciate your kind words!

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Very efficient delivery

Very efficient delivery, great price.

7 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Fionnuala,

We are so pleased to hear you experienced very efficient delivery and a great price.😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

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