Patio Products USA Reviews 

Gerard was a great help! Thanks to him I am giving 4 stars where I wouldn't have even written a review at all. I had to wait over 7 long months to receive my fans and when they finally arrived I was away and my builder installed them. Much to my dismay they were the wrong blades. I called expecting a real hassle and Gerard was right there making the replacement process a breeze (no fan pun intended). Thanks Gerard!

We purchased a canteliver umbrella but ultimately decided it didn't fit our needs. I understand that the buyer is responsible for return shipping, but I never imagined that the cost to return the umbrella and base would be over $1,000 because it is considered "freight" by UPS and FedEx. Had I known this, I would have purchased locally instead of on-line. When I contacted customer service, the only suggestion they offered was to try and sell it to someone instead of paying to returning it.

Amazing service, we had an issue with one of the Infratech heaters dual element heaters. Gerard was our rep, very knowledgeable, and had exceptional customer service. No hassles - straight to the point on getting our replacement shipped. Quality Product & Quality Service

This is a good news (5 stars), bad news (Negative 5 stars), great news (5+starts) review.

Good news: The initial sales experience was excellent. As a home owner buying my first LPG Infrared Heaters, I received excellent technical support to select the correct projects. 5+ Stars for the initial buying experience.

Bad News: After purchasing the products it looks months for Patio Products to deliver. Their communications were poor . Never proactive, never followed through on commitments, very frustrating being unable to receive, install and use the products I paid for. Made numerous calls, often waiting on hold forever only to receive erroneous information, more false promises and no follow through. We really wanted the heaters and were getting angrier and more frustrated that we didn't get them in time to use as promise. As a result we were clearly on a path to cancel the orders and demand a refund. ( Big Time Negative 5 stars)

Great news: Finally connected with an outstanding agent, Jazel Gonzalez, who immediately took ownership of the prior issues and problems, provided accurate communications based upon factual information, reset my expectations appropriately, followed up on commitments both before and after the final products were delivered as promised by Jazel. This was truly world class service and I appreciate the effort, leadership and customer advocacy and support Jazel provided. 5+ Stars for Jazel

Had excellent service from a person named Jan. He was very competent, friendly and knowledgeable. He guided me perfectly through the return process which, due to Jan, was a hundred times easier than I expected. It gave me a good feeling about the company as they stood behind their product and I keft knowing I will use them for more purchases. The original price was the best available by a wide margin over the competitors so with that I left feeling good.

Purchased a 5000 watt infrared heater made by Innova from patio products. Shipping was quick, however one of the heating elements was broken when it arrived. Replacement part was sent and received in one week. However, after a couple months of use, I found that the silicone covers for the ends of the heating elements, meant to keep moisture out, had melted and become brittle. One actually caught fire and burned through one of the wires. I contacted patio products and they referred me to the manufacturer. After two weeks and no response, I have not had the problem resolved. Patio products says they extend the warranty by one year. But what good is it if you can’t get any help. I can’t recommend either company.

I ordered 2 umbrellas from their GaltechUmbrellasUSA site back in July 2021 (8 months ago) that were shown in stock and ready to ship within 7 days, and still have not received them. I've contacted customer service about 15 times (every couple weeks) since then trying to get an update, and they keep saying they'll work on it. I finally asked for the order just to be cancelled and refunded, and they same automated reply - that they're working on it and will follow up. Nobody ever follows up, I'm still out almost $600 for umbrellas they've never shipped.

Wish I had read these reviews before ordering from this bogus site. I should have known when there was no rating for the product ordered. Just ordered yesterday, already took money out of my account, received a bogus FedEx tracking number with FedEx saying tracking number does not exist. Hit the "cancellation" button and it said "page not found." I should have known also when I was on hold for an eternity, but when I left a message saying I was getting my money back from my bank, boy did they call me back quickly!!!! CS woman tried arguing with me and talking over me, telling me I'm "entering the tracking number incorrectly." BULL! I'm telling everyone you're a scam site.

The patio umbrella was received damaged.
I am trying to get a replacement sent.
Your service provider is giving me lip service.
Please send me a replacement umbrella.
I will disposition your damaged umbrella however you wish.

Robert Merchent
2405 Perch Cove
GAUTIER, MS 39553

228-313-4652

I was trying to match 22 other forest green 9' umbrellas for our HOA pools. The ones we had did not have any markings or name tags that showed the maker. I was pleased that the two umbrellas I ordered came in a couple of days, were competitively priced. and were exactly what I was looking for.

The customer service person was very professional, knowledgeable and helpful.

Heater ordered was damaged and had to be sent back.

The patio table arrived in excellent condition and is just what wanted, an expandable table with room for eight. Assembly was a little tricky and would suggest including in the instructions a comment that the leaf assemblies must be moved towards the center of the table in order for the legs to rotate inward to connect to the support structure assembly under the table.

I ordered a post fixture to match existing wall mount fixtures on my home. The fixture arrived in perfect condition in a very short time. Good product---Good service. Thanks.

The website was excellent. I was able to order without problems. Thank you.

Hmmmmm. Seems to be a pattern here, unfortunately. I ordered an umbrella on August 2, paid $295 at the time of placing the order, and was told it would be shipped in 7 days, in stock. 7 days came and went, no umbrella, and no email stating the shipment would be delayed due to it being out of stock. I have had the same bad experience calling their customer service, extremely long wait times, once reached someone overseas whom I could not hear or understand, then reached someone from another company altogether, Belamie Commerce? You can never speak with someone from Patio Products USA. I am being told my umbrella will be shipped September 7, but I am getting the feeling based on other reviews here that it may not ever be shipped at all. I am going to call my credit card company, dispute the charge, and cancel the "order." If it was ever an order at all.

Very good product Easy installation
Just in time for football

Customer service very hard to reach. I had to pay to ship back a return

Terrible customer service. Calls to support team have you on hold for hours. Extremely unreliable shipping date commitments. Item shipment is delayed time and again with no timely update. Apparently it is the customer's responsibility to keep calling to get updates as they don't care to update their website or inform customers.

Jeremy was very helpful. I had to leave a message for him and he called me back the same day. Good customer service.

I ordered Bromic Infrared Heaters from Patio Products USA. Everything arrived on time and in good condition. The heaters are great, but I had an issue with one of my elements in a heater. To resolve this issue, which it was done to my complete satisfaction, took time...about 1 hr, 25 minutes. Because of the nature of my issue I had to call in. Hold time was 20 minutes the first time and 35+ the 2nd. Almost an hour on hold makes it 4 stars instead of 5. I do understand that the pandemic has made it hard to have enough people to fully staff, so I have grace for them. Other than the wait time, everyone I spoke with from the order to the warranty work was awesome. Would definitely buy from them again!