MicroGenDX Reviews 354

Great costomer service and you found 2 UTIs
Where just urine culture showed nothing
Thank you.

Service is great. Unbelievable turnaround time.

Battling prostatitis
Finally have a weapon to help in this battle
My urology clinic has no testing lab so microgendx has been our guiding light
Thanks again

Register my kit before I sent it. Got an email that I didn’t?? Registered again still said I didn’t, Had to call customer service to get kit registered., not good?

I placed the order and received the sample box and received my results in 24 hours great turn around time

I still haven’t received my results, and I shipped them out Friday morning with an overnight paid label. So it’s difficult for me to fully fill this out, without results. I expected them yesterday & had an appointment with my urologist this morning where we were supposed to go over results, but I didn’t have them, unfortunately.

This test has opened a door to understand the cause of 5 years of debilitating illness!! Ordering is simple with timely delivery, and easy sample return process. The results come within 24 hrs after sample arrives at MicroGn Dx. The report is easy to understand, and my drs have appreciated the helpfulness! Still working with my drs to trust these results when their cultures show nothing! I’ll keep you updated with my journey as I work thru resolve with my drs now that I have these test results.

The test was simple, and the results were quick.

Shipping the kit to me was very quick. The test however is a bit pickier to use. Not sure why. The test container said 2 clicks and it’s secure but it would never click. I tightened down as secure as possible and packaged accordingly and I added extra bubble wrap for secure shipping. I called and they said it should be fine. I would have thought for the price of the test 350.00+ I was expecting a bit more ease and secure testing. I sent it off so we will see how it goes. I do hope they offer a second test kit if something goes wrong. I did everything I could on my part.

So grateful for this company. My primary care said nothing was wrong but I had symptoms that would not going away. I tested with MicroGen DX, got the results and was started on anti-biotics right away after seeing the results. I highly recommend testing to any struggling and their primary care feels nothing is wrong.

I paid $300 for a test and all I got was results I could not understand. When I asked for advice on what to do going forward, the employee who answered said she could only "explain" the results which she didn't do. I can read fine, but these terms are foreign to me. There was a doctor's name on the results and when I asked about that, the employee said that person would not be able to tell me anything past what she herself was telling me. What a joke! She said I'd have to go to my own doctor to get the results explained to me which is more money out of my pocket and I still don't have instructions on what to do going forward. How are these people still in business? Watch out!

Insanely quick turnaround, helpful nurses to review results with you.

My urologist used this service, and I reached out to MicroGEnDX when I needed other testing. It solves a mystery that has kept me under the weather for three years. The primary pathogen is not something my doctor's office could have tested for through its usual channels. I am incredibly grateful for MicroGenDX!

If it were possible to rate higher than a 5, I would do that for MicroGenDx. I have used this lab many times. Without exception the experience has been outstanding. Kit's arrive rapidly. Results are often posted within only a couple of days. No other lab I've used has such a rapid turn-around. Result reports are thorough and provide the information I need to determine treatment options. Further, every contact with customer support has been excellent. Rapid, informative, helpful and pleasant. I wish other labs were this wonderful to work with.

Professional, easy to understand and follow online, punctual, valuable information.

Thank you! Very informative

Sara Navas helped email me my test order # so I could register on line. She was on the look out and got this to me in a timely manner.

Accurate fast answers for health conditions without answers elsewhere.

I love that this is available as an option for patients.
To improve usability, update the following:
- If you were going to change 1 thing, please make the labels larger so people can write their name and information legibly on the urine cup and swab tubes. It states to use permanent marker, and most permanent markers have thicker felt tips than a pen would so it makes it even harder. And I can't imagine someone who has difficulty with handwriting due to tremors or poor eyesight. And also your users might be more likely to have issues with writing on labels, as for example, those with diabetes are more susceptible to recurrent infections and are also are more susceptible to poor eyesight. So your possible user groups might be more vulnerable to having difficulty with smaller labels.
- In Instructions For Use, it states that you should wash the area around the urethra with soap and water, and then dry with a clean tissue without touching the area with hands. But during cleaning with soap and water, clarify that it is OK to touch with hands at this stage to clarify.
- The vaginal swab hurt quite a bit to insert, likely due to the soap running down and inadvertently washing off any natural lubrication from the vaginal opening. Perhaps include some sort of solution here as I'm telling you, it really REALLY hurt.
- I was hesitant to use the sharpie because it was an unsanitized sharpie, and also I wanted to keep my hands as sanitized as possible. So I had to ask my partner to get me a sharpie, otherwise I would be walking out naked because I didn't want to touch my clothes yet!
- To add to the point above, perhaps add an "items needed" list at the top so that users have everything they need at the beginning like multiple clean tissues, sharpie, soap, etc. before beginning.

I think you might need a few usability testing sessions with user groups to really help resolve some potential issues, but this is my take from a sample size of 1.