Paterson London Reviews 

56
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were let down by their experience overall. Customers consistently reported very poor product quality, describing items as cheap, shoddy, and often not matching website descriptions. Many people also found sizing to be inaccurate, with garments frequently being too large or ill-fitting. The refund process was a major source of dissatisfaction, as consumers struggled to obtain full refunds and were often offered only partial amounts. Furthermore, people noted that the company was not based in London as implied, with products originating from and returns needing to be sent to Asia at the customer's expense. Reviewers also frequently mentioned long delivery times for their orders and that the received items often bore little resemblance to the advertised pictures.

What people talk about most

Product

Consumers express significant dissatisfaction with the product quality, frequently describing items as having... See more

Quality

Customers consistently express strong dissatisfaction with the quality of items received, often describing... See more

Refund

Clients share negative opinions on refund experiences, with many reporting difficulties in obtaining a full... See more

Order

People report significant dissatisfaction with their orders, frequently experiencing long wait times, with... See more

Return policy

Reviewers mention negative feedback about the return policy, with many customers reporting that the company... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Dreadful quality, no decent returns process, returns to go at customers expense to Asia. Many offers of keeping the dresses with a 15% to 30% refund. Absolute scam. Avoid at all costs. I eventu... See more

Rated 1 out of 5 stars

Quality of goods very poor. Customer services were terrible, they didn’t respond to my first two emails. Theirs finally responded to my third email and offered me a 10% refund and said I would have... See more

Rated 1 out of 5 stars

Ordered 1 outfit in 2 sizes , requested a return heard nothing - then realised looking at other peoples reviews has to be sent to China. WOULD NEVER BUY AGAIN FROM HERE. You are fooled into thinkin... See more

Rated 1 out of 5 stars

Ordered a maxi dress, it took 4 weeks to arrive, when it did material was awful, very cheap & scratchy. Requested return information 2 weeks ago, no response have chased several times. Do not use th... See more



Contact info

1.4

Bad

TrustScore 1.5 out of 5

56 reviews

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No recent history of asking for reviews

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1.4

All reviews

(56)

56 reviews in the last 12 months

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Rated 1 out of 5 stars

This is an update after my last review…

This is an update after my last review about Paterson London. After goodness knows how many emails and offering me 15%,25%,30%50% and now60% off of a dress that is absolute cheap trash.Poor quality material , appalling stitching not fit for purpose! They think they are doing me a favour in giving me a percentage off of something that should never have been sold in the first place! To say I’m annoyed is an understatement. I do not on any circumstances recommend this company!

24 May 2026
Unprompted review
Rated 1 out of 5 stars

How l wish there was a no star option

How l wish there was a no star option, l thought l was buying from a LONDON UK company, l had checked the website out first, the two dresses l ordered were 'originally' £65 each but there was a sale on so l ordered two for £57.51, it was a while before l realised the company isn't in London but somewhere overseas, even tracking is difficult to follow, my dresses eventually arrived and l was thoroughly disappointed, l could have bought them on Temu for around £7.00 each, there's no paperwork included in the parcel regarding a return and reading the reviews (too late) on here about how difficult they are being if you do try to get money back l just won't bother, in future l will just stick to Temu, l know if l have a problem there they are at .east fair and offer refunds and returns.

23 May 2026
Unprompted review
Rated 1 out of 5 stars

I regret not checking out this website…

I regret not checking out this website sooner. I ordered two items. I waited a very long time for delivery, and when it arrived, I couldn't believe my eyes!
Total Chinese crap!!!
The photos on their website are the opposite of what I got.
Dirty! Smelly! No tags! And the quality? My floor mop is better quality!
I'm currently fighting for a refund! Ridiculous questions and delays on their part!
Do not order from this site!!!

21 May 2026
Unprompted review
Rated 1 out of 5 stars

I so wish I'd read the reviews before…

I so wish I'd read the reviews before ordering a dress from this company. It obviously comes from China and the one I received is NOTHING like the photo.
What a total rip off, it's basically Temu tatt.
I will try for a refund but I won't hold my breath.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

This company is selling on behalf of…

This company is selling on behalf of companies in Asia so you have to wait weeks to receive delivery. I can’t comment on the quality of the dress I ordered as after 3 weeks I still don’t have it despite contacting them by email a number of times. I will not use this outfit in the future, they are not what they seem.

19 May 2026
Unprompted review
Rated 1 out of 5 stars

Just Recieved the Colleen 2 piece set

Just Recieved the Colleen 2 piece set - never seen such a cheap material, certainly don’t look like the advert !! Not worth the money- absolutely tacky and cheap with no care stitching- will not be ordering from this company again!!!!!!!

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Regret buying…

I regret so much buying from this company. Material very poor quality and not as shown in advert (totally different pattern). Long wait for delivery and frankly only an item I will wear when doing jobs around the house or crafting

18 May 2026
Unprompted review

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