While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, efficiency, and the high quality of their work, often highlighting their friendly demeanor and thoroughness. Many appreciate the reliable and professional service, noting that their windows, doors, and sills are cleaned to a high standard. However, some customers also noted issues with the quality of cleaning, mentioning streaks, missed spots, or dirty water marks. A few other people also felt that administrative support and contact were problematic, citing difficulties in reaching the company, unresponsiveness to emails, and misbilling.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its reliability, efficiency, and... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the staff's professionalism,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the excellent cleaning,... See more

Payment

Consumers find payment to be ambiguous. Many reviewers appreciate the hassle-free online payment system,... See more

Customer communications

Users describe ambiguous interactions with contact. Many customers report significant difficulty reaching the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Patch App, love the online system that tells you when your next clean is, you can add additional services and best of all, pay online. The cleaners are friendly and do a great jo... See more

Rated 5 out of 5 stars

I have very large dogs and recently had spinal surgery so couldn't keep garden as clean near patio doors and door was very dirty but he went above and beyond trying to clean my doors for me. I did go... See more

Company replied

Rated 5 out of 5 stars

Always deliver the set by u e when predicted and the guy I’ve met at my home was lovely and friendly and did a great job. I’ve recommended to many friends and family and even on the local Community p... See more

Rated 5 out of 5 stars

My window cleaner (usually Danny) will let me know when he's here or when he is coming so I know when to leave the back gate open. Windows always look clean and not streaky afterwards.

Company replied


Company details

  1. Property Maintenance

Written by the company

Finally, you can now find, manage, and book your local window cleaner using www.patchapp.uk, and the ioS & Android Patch app.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

436 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nathan conservatory roof and gutter clearing…

Nathan who cleaned my gutters and conservatory roof was really good with his clearing of the gutter and even my hard to do conservatory roof came up spotless. I was very pleased with this service and have already recommended both the window cleaning and gutter and conservatory roof cleaning to my friends and neighbours as well as my family members. Whenever it needs clearing and cleaning again I won’t hesitate to get in touch with Patch it was really efficient and totally cleared up any mess that was caused so his reward was a hot drink before he left. Really good value for money and a job well done 👏👏👏

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

We have been using patch app for 6 months and are very happy with the service. Easy to set up payments are made electronically. We get regular emails about the clean. Would highly recommend.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Best clean in 22 years!

I have lived in my big old house for 22 years and in that time, I've had three window cleaners. One for 18 years, one for 3 months and now Patch, 2 cleans in.... My windows have NEVER been this clean before... I'm delighted ☺️ 😁 🪟✨️ thank you Patch!

1 November 2024
Unprompted review
Rated 1 out of 5 stars

Doesn’t pay staff

This company hires freelance staff and does not pay their invoices.

The first invoice went unpaid for months they paid us only when they wanted to ask us to do more work for them.
In hindsight I believe if they had no more work we wouldn’t have been paid the first time.

However as freelancers times can be tough and we didn’t want to turn any work down at the time so we thought we would give them the benefit of the doubt.

I guess there was no more work as they’ve decided to leave our last invoice unpaid.

Connor I have tried as you know to ring you, text you, my colleague has emailed you, and you appear not to have a regular customer service line unless we are working. (by the way we did a really good job handling your angry dissatisfied customers and really deserved to be paid for our time)

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Thank you!

To ALL who come and make my windows sparkle
Thank you!! Without YOU my view of the outdoors would not be so great! Continue in your wonderful work long may you reign! You arrive, do the job in hand and disappear. Not just my windows sparkle but also the doors of the house are looking so 'fresh'.... again my heartfelt thanks!! Job well done !

11 August 2024
Unprompted review
Rated 5 out of 5 stars

Cannot fault this company keeps you up…

Cannot fault this company keeps you up to date about everything when they are coming , completed or the odd occasion there is a change of date. They are professional, do a fabulous job, pleasant and courteous - couldn’t ask for anything more.
I have a dog and they always ensure the gate is closed when they leave … oh and my windows and patio doors sparkle 😊

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Would def recommend

Reliable, efficient and a great service💯 would definitely recommend. In fact I have to my friend but unfortunately there was no round in her area.

23 August 2024
Unprompted review
Rated 1 out of 5 stars

Wouldn't recomend

Hi, I paid deposit of £15, on 15th of May someone had to come for a window clean, however no one showed up and couldn't contact anyone as app didn't work for couple of days. From this time onwards didn't see or hear from them anymore. Looks like a complete scam.

15 May 2024
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi Julija,

Thank you so much for taking the time to leave a review!

I'm so sorry to hear this is the experience you've had. I can see you've been contacted by Tom, who has issued you a full refund and got your account set back up and running, ready for us to visit you soon for a full clean 😊

If there's ever any other problems, please don't hesitate to get in touch with us direct, where we will be more than happy to help!

See you soon, and thank you again!

Rated 5 out of 5 stars

A great job.

Only met our chap once in 6 months. He arrives when the system says he will, leaves the windows and doors looking great and ensures the gates are closed behind him. Kerp it up, a great job.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Love how simple it is to use the app, the cleaner was so nice when I bumped into him. Great experience all round

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Sparkly clean

Our glass conservatory roof is now lovely & clean. Great job done, thanks Dylan & team.

3 August 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look