Very disappointed that on its first outing it let me down. I even had to check that no splinters had been transferred. Not good enough for £22 item ! Thank you for now putting right. Much appreciat... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We bought a few toys in the sale and could not believe what we got for our money, top quality products that me and my partner both really enjoyed using together. Delivery was quick within 2 days, real... See more
Company replied
Site is super easy to navigate and everything is categorised conveniently so you’ll be able to find what you’re looking for easily The checkout options are easy and flexible and the delivery ti... See more
Company replied
I am a man in a long term relationship, and wanted my partner, and myself to experience new pleasures for each other, so I invested in a rabbit ring, and a lube The whole experience was exciting S... See more
Company replied
Company details
About passionbugs
Written by the company
passionbugs is an online adult shop offering free returns and tracked delivery from our UK warehouse. All orders are sent in plain, brown packaging and delivery is free when you spend £40 or more. If you ever need us, our friendly customer care team are available via live chat, email and phone. Our range includes hundreds of sex toys, lingerie sets and bedroom essentials – all in stock for same-day dispatch. For those times when you need it fast, we also offer next-day delivery.
Contact info
4.0
Great
95 reviews
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Waste of Money
Unfortunately it is a useless piece of finger not worth wasting money.
29 December 2025
Item arrived promptly
Item arrived promptly, and in great condition. Not as much fun to use as we'd hoped, but worth buying.
26 November 2025
Good quality
Bought as a present. Fast discreet delivery. Good quality. Would buy again.
29 November 2025
Discreet and reliable
Wide range of products, mostly from big name brands so you know they are high quality. Especially good selection of products for men, which is not the case with some other companies. Parcel is trackable at all stages of the ordering process and arrives in plain brown packaging. Would use this company again.
15 November 2025
Reply from passionbugs
Hi Cc,
Thank you for your feedback. We're truly sorry to hear that your product broke after the second use - that's certainly not the experience we want for our customers. Our Customer Care team has already reached out via email to put this right for you and ensure you're fully satisfied.
Kind regards,
Customer Care
Reply from passionbugs
Hi Pete,
Thank you so much for your kind 5-star review! We're happy to know that you found our prices fair and delivery fast. We really appreciate your support and hope to serve you again soon. Should you ever need any assistance, our friendly Customer Care team is available to help via live chat, email, and phone.
Kind regards,
passionbugs Customer Care
Reply from passionbugs
Hi Phil,
Thank you for leaving us such a fantastic 5-star review! We're thrilled to hear that your order arrived on time and in perfect condition. We look forward to having you shop with us again, and if you ever need anything at all, our Customer Care team is ready to help via live chat, email, or phone.
Kind regards,
passionbugs Customer Care
Reply from passionbugs
Hi Eric,
Thank you so much for your wonderful 5-star review! We're so glad to know that you received your items quickly and that you are happy with your purchase. We look forward to serving you again in the near future.
Kind regards,
passionbugs Customer Care
Delivery was prompt and a great quality…
Delivery was prompt and a great quality product. Thank you
25 August 2025
Reply from passionbugs
Hi Mr Randall,
Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that your order arrived quickly and that you are pleased with the quality of the product. We do hope you'll come back and shop with us again soon!
Kind regards,
passionbugs Customer Care
Paid for next day but it never arrived
Paid for next day but it never arrived. Despite ordering in time.
18 August 2025
Reply from passionbugs
Hi Craig,
I'm so sorry to hear that your order arrived later than expected - I appreciate how frustrating this can be. From our notes, I can see your order was dispatched the same day it was received. Unfortunately, it seems a delay occurred on the courier's side which prevented it from reaching you in time.
A member of our Customer Care team has reached out to you via email to put this right. We do hope you'll give us another try in the future so that we can deliver the excellent experience we strive for.
Kind regards,
Customer Care
Reply from passionbugs
Hi Alan,
Thank you for taking the time to leave us a 5-star review! I am pleased to hear that your order arrived quickly and that you are satisfied with the product received.
Thank you for shopping with passionbugs. We do hope to serve you again in the near future!
Kind regards,
passionbugs Customer Care
Reply from passionbugs
Hi Kevin,
Thanks so much for your 5-star review! I'm pleased to hear that your order arrived quickly.
Should you ever need us, our Customer Care team is here to help via live chat, email and telephone. We love to ensure every customer has a great experience shopping with passionbugs, so drop us a line any time!
We hope to serve you again very soon.
Kind regards,
passionbugs Customer Care
Reply from passionbugs
Hi Dove,
Thank you so much for your 5-star review! I'm delighted to hear that you were satisfied with your purchase.
Should you ever need us, our Customer Care team is here to help via live chat, email and telephone. Drop us a line anytime - we love ensuring every customer has an excellent experience shopping with us!
Kind regards,
passionbugs Customer Care
Reply from passionbugs
Hi Ahura,
Thanks so much for taking the time to leave us a 5-star review! I'm pleased to hear that you found the ordering process efficient. We strive to dispatch orders as quickly as possible so our customers can begin enjoying their purchases sooner.
We hope to serve you again soon!
Kind regards,
passionbugs Customer Care
The device was a marvel of bad…
The device was a marvel of bad engineering - using a conventional female oriented device would have been far more effective. I complained to passionbugs and all they offered me was 20% of my next purchase - as if only wasting 80% of good money after bad would be any compensation!
22 May 2025
Reply from passionbugs
Hi Patrick,
Thank you for taking the time to leave a review. I'm so sorry to hear that the product didn't meet your expectations - we try our best to curate effective and well-designed products, so I'm sorry that this one missed the mark.
While we appreciate that this product didn't work out for you, we've offered a 20% discount on your next order in hopes of better meeting your needs next time. We hope you'll consider giving us another chance so that we can provide the excellent experience we always aim for.
Kind regards,
Customer Care
Excellent all round...top products…
Excellent all round...top products aswell thankyou will shop again...
29 April 2025
Reply from passionbugs
Hi there,
Thank you so much for taking the time to leave us a 5-star review! I'm delighted to hear that you were satisfied with the products received and that your experience shopping with us was positive.
We look forward to serving you again in the near future! In the meantime, if there's anything we can ever help with, don't hesitate to let us know. Our Customer Care team is available via live chat, email, and telephone to assist in any way we can.
Thanks for shopping with passionbugs.
Kind regards,
passionbugs Customer Care
Not Good at all
26 April 2025
Reply from passionbugs
Hi David,
I'm really sorry to hear that your experience with us didn't meet your expectations. We genuinely care about customer satisfaction and your feedback matters to us - even when it's critical.
I'd love the chance to learn what went wrong and see how we can make things right for you. If you're open to it, please reply to the email I have just sent you along with any details you're comfortable sharing.
Thank you again for your feedback. I do hope you'll shop with us again in the future so that we can deliver the excellent experience you deserve.
Kind regards,
Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.